For me the problem that many websites face can be summed up perfectly in this infographic Leigh produced for my upcoming book ’Client Centric Web Design‘.

Fortunately it doesn’t need to be this way. A while ago I explored this issue in a post called ‘site evolution‘, where I encouraged website owners to move to an ongoing program of development. This brings with it a large number of tangible benefits both to the users and business.

However, to make this approach work it also requires a fundamental shift in the way clients and designers work together. This is something I have touched on before in ‘A new client / designer relationship‘ and will be explored in-depth in my upcoming book.