Latest in Digital Strategy
Who is ultimately responsible for your organisations website? Who has the vision, authority and passion? Without a website manager, your site will fail to achieve its potential.
Most organisations think in terms of web projects, but successful websites like GOV.UK are developed through ongoing iterative and agile development. How can we reconcile this difference in thinking?
For the longest time the web community has been heralding the arrival of mobile. Now that it has hit the mainstream and turned the industry upside down, what will the next evolution of the web be?
Large organisations make building and running user centric websites nearly impossible. How then has GOV.UK turned out to be such an amazing exception to the rule and what can we learn from it?
Before you launch yet another web project to redesign your site, I beg you to think twice.
Running a large institutional website is frustrating. Your site is often held back by internal politics and bureaucracy. Let me show you 10 ways to cut through the crap and get results.
We all make mistakes running our websites. However the nature of those mistakes varies. As your site and organisation grow, the mistakes begin to change. This post addresses common mistakes in larger organisations.
Every company in western civilization seems to have a blog these days. But are they worth it, and why are so many terrible?
What follows is an open letter to any prospective client who is about to issue a website RFP (Request for Proposals).
Every organisation requires a programme of ongoing website maintenance, but management often doesn’t understand that. How then do you convince them?
Many website owners have a “built it and you’re done” mentality towards their sites. But, a truly successful site relies on continual monitoring and iteration.
We have all experienced poor online customer support at some point in the past. But despite its prevalence this is not an easy problem to fix.
A key component of web governance is an ongoing programme of monitoring site analytics. The question is; what do you monitor if you are not an ecommerce site?