Latest in Digital Strategy
As web professionals we love to complain that senior management don’t ‘get’ the web, but complaining achieves nothing. What can we practically do to tackle the senior management crisis?
In the next season of the podcast we explore the impact of the web on business, but is it really as significant as web professionals would claim?
One thing has become clear over the last decade – large web projects inevitably run over budget, move slowly and often fail to deliver. Fortunately new approaches are emerging that buck this trend.
Large organisations make building and running user centric websites nearly impossible. How then has GOV.UK turned out to be such an amazing exception to the rule and what can we learn from it?
Before you launch yet another web project to redesign your site, I beg you to think twice.
Running a large institutional website is frustrating. Your site is often held back by internal politics and bureaucracy. Let me show you 10 ways to cut through the crap and get results.
We all make mistakes running our websites. However the nature of those mistakes varies. As your site and organisation grow, the mistakes begin to change. This post addresses common mistakes in larger organisations.
Every company in western civilization seems to have a blog these days. But are they worth it, and why are so many terrible?
What follows is an open letter to any prospective client who is about to issue a website RFP (Request for Proposals).
Every organisation requires a programme of ongoing website maintenance, but management often doesn’t understand that. How then do you convince them?
Many website owners have a “built it and you’re done” mentality towards their sites. But, a truly successful site relies on continual monitoring and iteration.
We have all experienced poor online customer support at some point in the past. But despite its prevalence this is not an easy problem to fix.
A key component of web governance is an ongoing programme of monitoring site analytics. The question is; what do you monitor if you are not an ecommerce site?