Latest in Better UX
If you want to see a return on investment from your website it involves a long term commitment to optimisation.
Design doesn’t happen in a bubble. To create a compelling user experience you must take into account the context of the business.
Customer expectations of their experience while interacting with your company is rising. Are you meeting that expectation?
Could you be losing sales because users cannot make a decision? The chances are the answer is yes. Fortunately there is something you can do about it.
Getting a sites’ structure right is hugely important and avoiding common mistakes is a good starting point to achieving that.
No matter how well built your website is there is no avoiding the fact that sometimes the page a user is looking for just can’t be found. What matters is how you handle the problem when it occurs.
Many website owners damage their sites by continually adding features and content when they should be simplifying. In this post I reveal why that happens and how to simplify your website.
This week saw the launch of the much hyped Mailbox app for iOS. Unfortunately, this launch did not go as smoothly as planned and the backlash raises some interesting questions.
We have all experienced poor online customer support at some point in the past. But despite its prevalence this is not an easy problem to fix.
My contact form receives a lot of unwanted email. Which method do you recommend using to keep bots and spammers away?
Social media sharing buttons are quite ugly. How do you stop them ruining a design if they’re requested by a client?
A lot of emphasis is put on having important website information above the “fold”. Do you think this really matters?
I am currently in the process of writing a post for Smashing Magazine about the importance of providing users with positive feedback. I won’t pre-empt the article here, but I did want to share …