Comments on: How not to alienate visitors who just want to talk

By: Tom

Tom — Thu, 05 Jan 2012 15:10:00 +0000

I find it amazing these days how many TV ads are advertising .com companies and websites, and yet you go to their site and its terrible! As tank_fan says, you have to call around a ring of people to get anything done. Great tips, thanks for sharing. Tom Remote Control Fighter Jet Builder, Flyer and Nutter

By: Anonymous

Anonymous — Tue, 30 Aug 2011 20:32:00 +0000

I hate it when a company has different telephone numbers for different departments for different problems. It really drives me nuts

rc planes man

By: Joe Young

Joe Young — Fri, 09 Apr 2010 11:15:09 +0000

I really think this article is helpful and will help me add a lot of value to what we are trying to do with some of the forms we have on our website.

Thanks!

By: Todd Wallace

Todd Wallace — Fri, 09 Apr 2010 01:08:20 +0000

Wait...the internet is a communication tool?

By: radj

radj — Wed, 07 Apr 2010 23:32:08 +0000

Thanks for the lessons! Bookmarked for consideration in team site redesign.

By: Amber Weinberg

Amber Weinberg — Wed, 07 Apr 2010 15:49:26 +0000

Great points. Another thing that annoys me about sites, is the fact some will use some kind of code or status for your requests, yet there's no where on the site that explains what these mean and the ways to contact them are nill. For example, I ordered something that's currently statused "Fullfillment". Does that mean it's in the process of fullfillment? That it's already been fullfilled and waiting shipment? A good explanation would've been nice there.

By: seb

seb — Wed, 07 Apr 2010 11:12:18 +0000

great article.

my biggest gripe is with web hosting companies that don't provide a phone number, only the silly ticket system which is often slow and useless. it takes multiple messages back and forth to resolve an issue but the same could be achieved with a 2 minute phone call.

make me very angry when i can't call!