http://boagworld.com/marketing/when-it-comes-to-ecommerce-customer-service-is-crucial/?utm_source=rss&utm_medium=rss&utm_campaign=when-it-comes-to-ecommerce-customer-service-is-crucial Advice on web design and digital strategy from Paul Boag Tue, 21 May 2013 11:50:00 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://boagworld.com/marketing/when-it-comes-to-ecommerce-customer-service-is-crucial/#comment-9354 Phil Cole Fri, 09 Dec 2011 13:07:00 +0000 http://boagworld.com/?p=7025#comment-9354 No product will ever be perfect – there will always be unforeseen problems that crop up once it is in the hands of the consumer but it is how the companies deal with the problem that tells you whether they are any good or not.  I don’t get too worried when something goes wrong but if I get bad customer service when trying to get it sorted I won’t go back to them again – there are too many other competitors to try before giving them a second chance.  Looks like Jawbone have done a good job here though.

]]>