Comments on: Vimeo: Lessons in customer care and community

By: Reviews

Reviews — Sun, 09 Oct 2011 15:18:00 +0000

Technology has made it increasingly easier for companies to obtain
feedback from customers. Community blogs and forums give customers to
give detailed explanations of both negative and positive experiences
with an organization.

By: IRA

IRA — Mon, 06 Dec 2010 22:56:13 +0000

great post regarding vimeo

you've hit the nail on its head, there are too many rules + too much politically correct jargon at vimeo PLUS the general feel of the site is like a pep rally for "the brave new digital world" there's very little real communication between individuals .. just a lot of self-congratulatory remarks going back and forth

i found your site, Mr. Boag as i was google searching, "How does vimeo make money?" they have few ads on the site, and tho they have paying PLUS accounts, i doubt that's enough to make profits i'm presuming that IAC is financially backing their losses so as to make lots of $$ in the future, but i'm too dumb about business to figure out how all this stuff works

By: Team Buto

Team Buto — Fri, 23 Apr 2010 18:47:43 +0000

Right on – Vimeo don’t allow commercial content (although they’re a bit inconsistent with applying the rules!) and YouTube do – BUT, critically, Google’s “video overlay” ads do appear on YouTube. A great alternative to both (albeit paid) is us at http://buto.tv – we’re really great and pay-as-you-use. If you’ve got business video, worth a look. -Team Buto.

By: Dean Smith

Dean Smith — Fri, 16 Apr 2010 16:16:13 +0000

I’ve just paid for a Plus account with them before reading this. I’ve now asked them to clarify that my test videos will be in breach of their T’s & C’s and then to refund me my yearly subscription payment.
Of course I should have read those T’s & C’s before hand (like we all do).
I sent an email to them about 3 or 4 days ago.
Perhaps they’re mulling over whether to change their policy?
How long did it take for them to respond to you?

By: Neal

Neal — Thu, 24 Dec 2009 13:32:33 +0000

Have a lot of people had a problem with this? I was ready to upload a few short videos with Vimeo, but are now having second thoughts. Could they be using this to gain more publicity? Any publicity is good publicity, right?

Hope everyone has a great Christmas and New Year...

By: Jackson

Jackson — Thu, 24 Dec 2009 08:24:26 +0000

After reading Vimeo's T&C, I moved my commercial videos to YouTube. Then, after seeng so many commercial ses of Vimeo in the wild (often to introduce web apps, etc.) I figured may they meant "no blatantly commercial content that we don't like, as in, you know, infomercials and such...". I was tempted to move m videos back to my Plus Vimeo account, but now I won't.

They really must get their stuff together over there at College Humor, I mean, Vimeo. I really want to like them.

By: Matt Blasi

Matt Blasi — Wed, 23 Dec 2009 13:06:05 +0000

Paul, Your absolutely right in every respect. I actually have a few friends who use their accounts for arguably commercial use, they produce videos and show short demo reels and trailers with Vimeo and we always thought as you did since it had no ads or anything of the sort in the video it would be ok.

In any case I hope they learn from their treatment of users unfortunately it seems more and more that providers want to be more restrictive with rules and less user focused.

By: Ben

Ben — Tue, 22 Dec 2009 22:56:04 +0000

Fantastic post Paul.

I really hope Vimeo watches this, all the points you mention are a huge concern to active Vimeo community members like myself, and I'm getting a bit sick of them sticking their head in the sand.

This whole debacle has left them looking pretty stupid and has definitely delayed my plans to pay for a Plus account.

As for them blocking domains with ads from embedding, I just tweeted this: So now @vimeo is blocking any domain that has ads and embeds their videos. So... every blog in the universe? Smart move @VimeoStaff

I really hope this is just a case of too much eggnog at the Vimeo office party.

By: Paul Boag

Paul Boag — Tue, 22 Dec 2009 17:58:00 +0000

They block any domain with ads. For example they have blocked boagworld so any vimeo video will not play on boagworld.

By: Gonzalo González Mora

Gonzalo González Mora — Tue, 22 Dec 2009 17:56:08 +0000

What I still don’t understand is their policy of not allowing embedding on sites with ads. What do they do if that happens? Do they take down your videos? Because that’s something you can’t control, and taking down the videos would be a stupid move by them. A (unscrupulous) person could embed your non-commercial videos on a site with ads just to get them down if that’s their policy.

Anyway, thanks for this post (and the previous one), I’ll have to get into the habit of reading the ToS of the sites before using them (which should be the default behaviour, but we know that a tiny amount of people actually do that).