I have one quick question about explaining your processes:

You mention that you should lead with a rock solid process, and that makes a lot of sense. Some agencies put this on a prominent place on their website (like you guys do: http://headscape.co.uk/services/) have you found many people look at this and do you think it is valuable to add?

I ask because I worry that some clients might be put off if they see what they perceive to be a long drawn out process if all they wanted to enquire about was a job that they didn’t think warranted that particular workflow.