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A podcast for those who design, develop and run websites.

Boagworld is the blog of web strategist Paul Boag who lives in the heart of rural Dorset (hence the cows). He produces a weekly podcast with UX consultant Marcus Lillington on building and running websites. They also run the web design agency Headscape.

Latest Shows

203. Why your blog fails
This week on boagworld: the secret of successful blogging, will Google personalisation affect your sites ranking and how to help users too busy to read.
202. Rocket Surgery Made Easy
This week on Boagworld: Steve Krug on monthly usability, Steve Marshall talks about form design and Paul rejoices over the new era for browsers in Europe.
201. Are clients stupid?
This week on Boagworld: We review the freelancing book Noded, discover a new web tool called 'Support Details' and Paul tells us all a story.
200. A taste of the show
This week's show gives you a taste of the live 12 hour marathon that took place to celebrate the 200th Boagworld.
199. Time to generalise
This week on Boagworld: The changing role of web designers, Colin Firth on content and Becky Jones talks about the changes at Google.

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Posts Tagged ‘customer service’

Vimeo: Lessons in customer care and community

Posted in Reviews on the 22-12-2009 | 10 Comments

In my post I shared my negative experiences with Vimeo. In this video I look at the lessons we can all learn about handling customers and engaging with communities.

8 ways we increased ecommerce sales by 10,000%

Posted in Design on the 29-11-2009 | 41 Comments

Discover how Headscape increased the sales of Wiltshire Farm Foods by 10,000% and how you can do the same for your site.

The biggest ecommerce lies and how to avoid them

Posted in Site content on the 06-11-2009 | 28 Comments

I am amazed at some of the advice I read about building successful ecommerce sites. I seriously wonder who writes this stuff! In this post I debunk 5 common myths.

160. Education, Education, Education

Posted in Podcast on the 08-04-2009 | 3 Comments

On this week’s show: We speak to Aarron Walter about teaching web standards. Ryan Carson starts a series on web applications and Paul talks about remote user testing.

GetSignOff goes public

Posted in News on the 20-10-2008 | 5 Comments

Today GetSignOff finally opens to the public. It has been an interesting journey.

139. Brand

Posted in Podcast on the 15-10-2008 | 7 Comments

On this week’s show we’re joined by Ryan Carson to discuss building an online brand. We look at promoting your site with minimal budget and Marcus shares his views on working in an office.

Lessons from the O2 failure

Posted in Usability on the 07-07-2008 | 43 Comments

I don’t want to start ranting about the debacle that was upgrading via the O2 website, from my iphone to the iphone 3G. However, there are a couple of things we can learn about good site design from their mistakes.

119. Fluid Elastic

Posted in Podcast on the 28-05-2008 | 10 Comments

On this week’s show Ed Merritt joins us to discuss fluid, elastic layouts and we take a look at PHP Designer, a feature rich code editor.

The personal touch

Posted in Site content on the 20-07-2004 | No Comments

Computers can seem very impersonal at times so it is important to do everything possible to make your website seem more friendly and approachable.

Additional Information

Produced by Headscape

Boagworld is produced by the web design agency Headscape founded by Marcus, Paul and Chris Scott. Headscape also has a number of other talented guys who blog. Check them out.

  • Craig Rowe is one of our amazing developers and writes some superb posts on everything from .net to AIR apps.

  • Ed Merritt is a Headscape designer who's blog contains examples of his work and a number of free Wordpress themes.

  • Dave McDermid is a Headscape developer who has an excellent blog. He blogs on everything from AJAX to security.

  • Rob Borley is one of our project managers and blogs regularly on client and project management issues.

  • Leigh Howells is our multimedia design guru (whatever one of those is). He blogs on a mixture of design and music.

Paul elsewhere

Paul just can't shut up. He publishes regular audioboos, has a personal blog and is addicted to twitter. He also writes and speaks regularly. Check out the most recent below: