Posts Tagged ‘customer service’
Chris Lea on hosting and customer support
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Posted in Boagworld Bites, Tech/Development on the 21-04-2010 | 5 Comments
Chris Lea works for Media Temple probably the best known hosting company within the web design world. He shares his advice on hosting and their experience of dealing with customer support.
Vimeo: Lessons in customer care and community
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Posted in Reviews on the 22-12-2009 | 12 Comments
In my post I shared my negative experiences with Vimeo. In this video I look at the lessons we can all learn about handling customers and engaging with communities.
8 ways we increased ecommerce sales by 10,000%
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Posted in Design on the 29-11-2009 | 44 Comments
Discover how Headscape increased the sales of Wiltshire Farm Foods by 10,000% and how you can do the same for your site.
The biggest ecommerce lies and how to avoid them
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Posted in Site content on the 06-11-2009 | 31 Comments
I am amazed at some of the advice I read about building successful ecommerce sites. I seriously wonder who writes this stuff! In this post I debunk 5 common myths.
5 common ecommerce mistakes
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Posted in Web strategy on the 20-04-2009 | 12 Comments
In the first of a series of guest posts James Greenwood shares some common ecommerce mistakes.
160. Education, Education, Education
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Posted in Podcast on the 08-04-2009 | 3 Comments
On this week’s show: We speak to Aarron Walter about teaching web standards. Ryan Carson starts a series on web applications and Paul talks about remote user testing.
GetSignOff goes public
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Posted in News on the 20-10-2008 | 5 Comments
Today GetSignOff finally opens to the public. It has been an interesting journey.
139. Brand
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Posted in Podcast on the 15-10-2008 | 7 Comments
On this week’s show we’re joined by Ryan Carson to discuss building an online brand. We look at promoting your site with minimal budget and Marcus shares his views on working in an office.
Choosing a hosting company
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Posted in Tech/Development on the 05-09-2008 | 3 Comments
Hosting companies are a dime a dozen. They all offer very similar packages and all seem competitive on price. How then do you choose between them.
Lessons from the O2 failure
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Posted in Usability on the 07-07-2008 | 43 Comments
I don’t want to start ranting about the debacle that was upgrading via the O2 website, from my iphone to the iphone 3G. However, there are a couple of things we can learn about good site design from their mistakes.
119. Fluid Elastic
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Posted in Podcast on the 28-05-2008 | 10 Comments
On this week’s show Ed Merritt joins us to discuss fluid, elastic layouts and we take a look at PHP Designer, a feature rich code editor.
The personal touch
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Posted in Site content on the 20-07-2004 | No Comments
Computers can seem very impersonal at times so it is important to do everything possible to make your website seem more friendly and approachable.
