167. Beyond Technology

On this week’s show: Paul shares his inspiration on blog writing and we talk to Mike Kus about our obsession with technology.

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Good vs Great Design

Cameron Moll is one of the most intelligent and inspirational designers I know. Where some design on an instinctive level finding it hard to describe what makes their designs work, Cameron has carefully deconstructed his work and seems to have a firm grasp of what makes it tick. He understands design. He understands the processes behind design and the rules that make it as much a science as an art.

This deep understanding of design shines through in a free PDF download (Good vs. Great Design) available from his website. The PDF has been produced to accompany his talk at the HOW design conference in Austin Texas and is packed with little insights into good design practice.

The document is only 10 pages long and yet touches on subjects as diverse and grandiose as…

  • The nature of great design
  • The differences between influence and inspiration
  • The need to understand a problem before searching for a solution
  • The power of typography
  • Definitions of visual hierarchy
  • The need for a ‘creative pause’
Obviously, there is only so much Cameron can cover in 10 pages. However, the document is a great starting point for further reading on the subject. Cameron recommends 4 books in particular…
  • How Designers Think (Bryan Lawson) – A book devoted to the idea that design thinking is a skill, and as such it is something that can be improved.
  • The Elements of Typographic Style (Robert Bringhurst) – A complete study in typography, from the broadest concepts to the smallest details.
  • Universal Principles of Design (William Lidwell, Kritina Holden, Jill Butler) – A reference of vocabulary and examples from the disciplines of graphic design and user interface design.
  • The Design of Everyday Things (Donald A. Norman) – An extensive investigation of the interplay between design and living.

If you are looking to deepen your understanding of design, then this is a great place to start.

Eye tracking findings

I have mixed feelings about eye tracking exercises. This is probably partly because I am not particularly knowledgeable on the subject. Although, I am happy to acknowledge that they offer a valuable insight into users behavior and are a useful tool in our usability arsenal, I do have two concerns…

  • Running an eye tracking session is expensive. If this leads to a reduction in the number of rounds of traditional user testing or the number of users tested, then I would have serious concerns.
  • Although eye tracking provides an insight into where a user is looking, it does not reveal anything about intent or comprehension. For example, if a user only briefly glances at a key screen element this doesn’t necessarily mean they are ignoring it. It could mean that it is well designed and the user quickly processed the information it was attempting to convey.

Ultimately, I would be concerned to see too much weight put on their results. That said, it is interesting to see the results of eye tracking and Eyetrack have released some results from one such exercise that focused on the homepages of news site. Useful nuggets included…

  • Dominant headlines most often draw the eye first upon entering the page.
  • Smaller type encourages focused viewing behavior.
  • Navigation placed at the top of a homepage performed best.
  • Shorter paragraphs performed better.
  • We also learned that the bigger the image, the more time people took to look at it.
  • Our research also shows that clean, clear faces in images attract more eye fixations on homepages.

It’s a good read and although most of the points are common sense, it is nice to have evidence to backup those opinions.

Online reputation management

“Online reputation management” – Sounds ghastly doesn’t it? Sounds like the horrible love child of social media and marketing BS. That said, for better or worse, it is becoming increasingly important to manage how we are perceived online.

As I recently said in an interview at FOWD, our websites are no longer the only place where our brand is discussed. As a result we need to engage with users wherever they are talking about us. The question is, how do we do that successfully?

Whether we are responsible for our organizations brand or just want to know what is being said about us personally, there are various techniques and tools that can help.

This week Sitepoint have brought those tools and techniques together in 3 useful and informative posts…

Past disasters like Dell Hell are perfect examples of just how important this area is. It is time we all started to think carefully about how we are perceived.

7 Quick CSS Enhancements for Better User Experience

I haven’t seen much written about CSS over the last year or so. It has been as if everything that can be said about CSS, has been said. However, just recently we are beginning to see a few CSS focused blog posts appearing. One example is 7 Quick CSS Enhancements for Better User Experience by David Walsh.

What I love about this post is the ideas suggested can be applied on top of an existing site design. They are just little ‘touches’ that make the site visually more appealing and easier to use. The 7 suggestions are…

  • Change the text colour of selected links
  • Prevent Firefox scroll bars from jumping
  • Give form fields rounded corner
  • Control where page break occurs when printing
  • Show icons that identify the file type of link destinations
  • Change the cursor when it hovers over a submit button or label so it actually looks clickable
  • Increase the clickable area of a link  using display:block

Each suggestion comes with an explanation of its benefits and the code required to implement.

Admittedly not all browsers will understand these enhancements. However, because they are not crucial to the functionality that really does not matter. Its a nice example of graded browser support.

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Interview: Mike Kus on our obsession with technology

Paul: Okay, so joining me today is Mike Kus from Carsonified – good to have you on the show.

Mike: Good to be here.

Paul: It’s really nice. So, as the listeners will have gathered by now, we’re doing a whole series of little interviews off the back of ‘The Future of Web Design’ conference, where we can do all our interviews in one go, rather than spreading them out over time.

Marcus: Yay, we like this.

Paul: So Mike has just finished his presentation and there’s some excellent stuff in there, but you were quite kind of, what’s the word… You were quite harsh to the poor web design community and their obsession with details of technological stuff.

Mike: Yeah, maybe yeah.

Paul: You know, all of this “does it really matter whether your code validates”, not that you used that as an example, but I can’t remember what examples you did use, you did have a few didn’t you.

Mike: No, well I mean things like [a lot of debate to un-debate] which I come across and you see lots of times. You know, it’s a question that’s probably never going to get answered. I just come across it all the time still, and it’s like make up your own mind and move on.

Paul: I got the impression that you feel that perhaps as a community we’re a little bit petit, and overly concerned with minutia.

Mike: No, I mean, I love the web community *laughter*, no I do I love it and I love being part of it; it’s great. The funny thing is I started off two years ago doing web stuff, and I really do feel now two years on, that web design… I don’t see many differences to me between web and print now. It’s all the same thing to me, you’re just designing, you know. And I guess because I feel design is so important, I sort of maybe feel a bit left out *laughter* in conversations, because people don’t seem to talk about the design as much. And the reason that talk was called “Forgotten Web Standards”, I mean I know some guy heckled at the end saying about it not really…

Paul: “It’s not really a web standard.”

Mike: No, and I know that. It’s just a cool title I thought – it gets people thinking, and really the part that related to web standards was just because I feel like for a site, good layout and thinking about things from a graphic design point of view contributes to accessibility on a web site.

Paul: Yeah. And also to be honest, I mean what is web standards other than a set of guidelines and criteria. Equally there’s sets of guidelines and criteria about good design; use of colour, you know.

Mike: Well that’s it, yeah. To be honest it was really more just a good title, and I didn’t expect people to start analysing.

Paul: But they will!

Mike: Yeah I know, yeah; I should have known.

Paul: But I think you raised an interesting point, or a good point which is that we can get so hung up in the logistics of how web sites are built that we’re not always giving the attention to the design aspects of it. And even more specific than that, it’s the whole discussion about, you know, we spend a lot of time talking about usability and accessibility, but aesthetics do matter. We almost have this attitude in some ways that aesthetics are just skinning it afterwards.

Mike: Yeah, yeah I know, I agree. I think aesthetics do, well to me they matter. You know my opinion is just my opinion and other people have different opinions, and on a day like today you’re going to get people talking about the code side of things, and I just feel that I know what I know best, and it’s what I can bring to it, it’s what I can bring to the table, and people can take away from it what they like. Someone’s got to do it haven’t they.

Paul: It’s quite interesting, in your mind you don’t make a differentiation between the print stuff you do and the online stuff you do. Surely there are differences Mike.

Mike: Of course there are differences, yeah. But the processes I go through as a designer are the same.

Paul: Right.

Mike: I’ve noticed that much more; I guess of course there are differences. I mean for a start you’ve got to think about things differently in web design because you’ve got to make sure that people understand where you’ve got to go to click things; how you’re going to navigate your way through the site. But once you sort of know that, it’s sort of… Once you’ve built a load of sites and you know that, that’s just something that comes naturally to think about.That’s a different part, that part where you just get used to doing it, then ,he essence of the process is the same. Designing something for a web site, I find there are the same pitfalls and hurdles designing for print as for web. And the funny thing is, and I really feel now as well, that the coding side… I’m not the best coder in the world, and probably not the worst, but I’ve learnt loads in this past year, and I’m writing much cleaner code now than I was a year ago. I enjoy that too, and I know it’s important.

Paul: Yeah. But like you say there are lots of people discussing that, and not as many discussing the design side of things.

Mike: Yeah, and I totally read up on stuff about code; I know it’s important. I guess for me, sometimes I’d want to go in line and get involved in discussions about design, and I know you get Photoshop tips and tutorials don’t you, but that’s not really design.

Paul: Yeah. But a lot of that’s about using the tools of design rather than the principles of design.

Mike: Exactly, it’s all tools yeah. I’m interested in the principles and the ideas and imagination part, you know.

Paul: You talked in your presentation about design aiding the experience, you know; experience based design. I was just interested to hear you talk a little more around that, about how you feel that design can… In what ways can design affect the experience that a user has and what do you mean by the ‘the experience of a user’?

Mike: Well I guess I mean when I go to a web site, and for a start, at least if we’re just talking from an aesthetic point of view, if I return to, and again this is something that appeals to me, if I go to a web site and it gob smacks because it looks so beautiful, that in one foul swoop is my experience of it, you know? But I think there are other things more technical, and when I say technical I don’t mean in a code way, but in a technical graphic design way, you can enhance people’s experience just by… I like the idea of merging more, like you said, things I learnt at college about graphic design and where to make people look in a page, and how to highlight. Combining the technical bits of graphic design, what to highlight and what to push back, how to take people’s eyes in to the bits you want them to read, and then the slightly less important stuff, pushed back a bit, and combining that with an aesthetic. So if you’ve got a great aesthetic and you’ve really thought about where people are looking on your page, and how they’re going to follow through you’re site, to me those things combined is what I mean by designing for experience; a good experience. Because you could obviously design for a bad experience!

Paul: Well obviously, yeah, that’s easier! Another thing that interests me about your work in particular, and really people need to go and look at examples of stuff that you’ve done to grasp this, but you have a very distinct and obvious style; I think you do anyway. So I can look at the stuff you’ve done for Carsonified, and then even the stuff you’ve done here for Microsoft and there’s obviously a consistent theme to that. Do you think that having a very strong style creates problems sometimes when you’re trying to reach different audiences, and you’ve got to battle with your own style, do you find that a problem?

Mike: Well, this is something I find really interesting because growing up as a graphic designer and stuff, I was always someone who basically… For a start if you’re working for clients and you’re an agency, and you’re getting different jobs, you’ve obviously got to be able to create something completely different one day to the next, potentially. And the funny thing is I actually carried that through into my personal work, and I was like “I can’t do something like this because I’ve done something that looks a bit like that before.” But then you know how you can get famous illustrators who basically churn out the same stuff all the time and they get seriously famous, and one company gets them to do something, and another company…

Paul: They come to that person because of that style.

Mike: Exactly, and I think the only reason my stuff you’re seeing… if you looked at the Orchestrate site, that’s me turning my hand to something through a brief.

Paul: Yeah that’s true actually, yeah, because that has got a very different style.

Mike: I’m just answering the brief there, you know, so it is something I can do.

Paul: Sorry, I didn’t mean to imply you couldn’t, it’s a constant discussion isn’t it.

Mike: I don’t think you implied that *laughter* But it’s interesting, and the only reason I do bring my style into the projects you see that overlap each other is because I’ve had the freedom to do so.

Paul: Yeah, and I guess to some degree, the style that I’m exposed to is the style that’s aimed at people like me.

Mike: Yeah.

Paul: So the fact that you did the Microsoft stand here at ‘The Future of Web Design’, well actually it’s good that it’s got the same style as the other stuff that’s going on because it’s a style aimed at web designers and people like me.

Mike: Yeah, and another thing about doing stuff that’s similar, is you do get to get known for a certain thing, which in some ways I think “is that good or bad?” I don’t know, but I think I’m keen to make sure people know I can do different stuff. But at the same time I’m happy to be known for a certain style, because I think it’s sort of like an identity you get. And so I’d like to keep a balance there, but I definitely don’t mind being known for something that’s got a feel about it.

Paul: Yeah. I mean equally after saying that, which kind of brings me on to the next topic I want to talk about, is that the style that I typically associate you with is quite illustrative, you know, you’ve got this certain way of doing things. And then your set of slides for this week weren’t at all like that, they were very typographic, and you did talk a little bit about typography. We interviewed Mark Bolton on the subject of typography as well. I’m interested in your take on typography because you seem to use letter forms almost as design tools rather than necessarily as standard typography if that makes sense.

Mike: Yeah, well that’s interesting because when I did those slides, the reason they look like that is because I basically took a theme and I got interested with that, what’s his name… I can’t remember, a Swiss graphic designer, very famous I can’t remember his name now, it’s escaped from me, but it’s sort of Swiss modern graphic design, and I was looking at Swiss modern graphic design and some Russian constructivism stuff on Flickr, you know. And because when I was at college, that sort of graphic design, I was brought up on that; it was the first thing I was interested in, and because it was a graphic design themed talk, I used that as the style. And it just so happened that throughout it, the experiment with type and shapes and stuff was something that just happened in making those slides, and I suddenly realised I was getting something out of using type in a graphical way, it’s not just about the words, I mean a slide I like – my own stuff I love! *laughter* – that one that says (and I loved doing that slide and I think it looked great) was the one that said “buck trends and break conventions”, and conventions was all mashed up in different ways. There’s something beautiful about type though isn’t there, like huge letters, and I wish I could have seen those slides, because that screen was so big.

Paul: It looked spectacular, yeah.

Mike: There was a huge, massive letter N, you know. I guess now it excites me, type; I think it can be the basis for great design, not just in a traditional typography way, but actually great graphic design. I guess I think the whole type debate as in “where are we going to get all the fonts from”, or “what’s going to be the standard way of using them” – for some reason I don’t feel restricted by the web font thing.

Paul: No, it’s interesting. Mark was saying exactly the same thing as well.

Mike: It’s not something that bothers me, and I’m quite happy.

Paul: I mean a lot of the ways, certainly the ways you used them in the slides, we’re talking about using type as a graphic element in those cases, rather than necessarily to convey large amounts of copy; it’s a subtlety different thing going on there.

Mike: Yeah, yeah.

Paul: I was also quite interested when you talked in your presentation about a logo design that you did, and about how you were being stopped at every turn by the client effectively because they were saying “no, no, we don’t want to be associated with that etc.” So you then added in a strap line into that which you then built the logo around the strap line rather than the brand itself. Now, that was quite interesting because that gets into the realms of relationship between copy and design, and how the two things work together. And in that case, you came up with the strap line did you?

Mike: Yeah, I’m quite into… I mean, I don’t want to say it myself, but Ryan for example seems to think I’m quite good at copy – which is nice of him to say. It’s a way I work quite a lot, I’ve done loads and loads of logo / branding stuff in the past, and I did something, for example, for the Body Shop once. Basically I could do anything, and it was about raising money for a school in Kosovo to get it built, and they just wanted a poster. I just thought of a strap line anyway, because I could do anything I wanted. It was “building a future”, and that was all it was, and it had all these huge letters. Well it had “building a future” and the letters were all piled up and leaning against each other. I guess often the first thing I think of is copy whenever I’m designing something, especially if I’ve got a new site to design, I’m like well what are the words, what’s going on, what’s it about, is there a strap line, do you need one – you know – what’s written in the first paragraphs in the home page, is there something in there I can use to spark the idea for the design. I think copy in that respect has got a massive relationship to design. It’s rubbish trying to work with Latin text.

Paul: Yeah I know, lipsum, yeah.

Mike: It’s alright for that filling in a paragraph or something, but it’s nice to have that proper copy to hook your design on to it; it can be really helpful.

Paul: The thing that you intrigued me with is that you were going through things like layout, colour, typography, then you hit imagery, and you said there’s a whole presentation there. I want to know what the presentation is, I want to know what is it that you know, obviously there’s a lot of depth there that you couldn’t cover, and I’m just interested in that.

Mike: I think what it was, you’ve talked about my illustrative stuff already, so say you use that for the sake of argument right now because you could apply this to photography as well, I guess to me a site doesn’t have to be like you put it together; I don’t know, I’m going to put a picture here or an illustration there… It can evolve round an illustration from the very beginning. I know it’s a pretty one off site, but the Twiggy site for example, which is just a bit of fun, really quick, but that was just literally me, do what the hell I want, just have fun, and it wasn’t the most practical site design maybe, but you know that just literally was an image that built up and changed, and it was the basis for that site design. It wasn’t just in the site it was the site, and it had the huge letters in the background. I only had a short slot, and if I had more time I would have gone into why I felt it can be the basis for your site, not just something you add to it. Your site can grow from your photographs and illustrations rather than putting them into your site.

Paul: That’s a nice way of thinking about it, yeah. Because I do tend to start with the grid structure and the layout, and all that kind of thing, and then slot imagery in which I can see what you’re saying, you can miss a trick there if you’re not careful.

Mike: Yeah it’s funny I’m changing the way I work lately, and I was talking to Keir about this. I’m starting to think about stuff like you remember when Andy Clarke said he works from the inside out, and I’m starting to do that design wise.

Paul: Right, okay. You mean start with the detail or something?

Mike: Well start with something on the middle of the page. I just open a Photoshop document to start, and I know at one point in the page I’ll have like this… For example, I’m working on something at the moment, it’s got the planet Earth, and all I’ve got on the page is the Earth, I’ve got some bits coming off of it, and then I’m going to add this descriptive paragraph, and I haven’t got anything else on the page at this point, I’m just building it out.

Paul: Wow, that’s quite interesting.

Mike: Rather than thinking “ohhh”, and worrying about things like navigation afterwards, because it’s so easy to just go “no, nav-i-gat-ion”, and then I think no wait a minute what have I done, it’s literally just this autopilot.

Paul: Yeah, and to be honest that’s almost why, in the end, I moved on from design in my career, because I felt I was beginning to do exactly that, go on autopilot. So there is this need to find ways to refresh the way you’re working and stuff like that.

Mike: The funny thing is, it’s natural progression as well. It’s not a choice I’ve made, I just found myself doing this.

Paul: That’s good, that’s really good. You talk a lot about “I had a lot of freedom on this project; I could do what I wanted.” You said that several times in this interview. Do you like that, or do you like having constraints? Because a lot of people that are listening to this are going, “well it’s all well and good for him because he’s working on internal projects and he doesn’t have clients”, and that kind of thing, although you are doing client work now. So there we go, there’s a nice comparison between the client work you’re doing and the internal stuff. Where does your heart lie?

Mike: Yeah, I don’t know actually. Sometimes I hate having no restrictions. Sometimes, no restrictions is the worst thing in the whole world, I hate it. Sometimes it can be terrible, sometimes it’s great. Because if you’ve got no restrictions at all sometimes it’s so hard; that Microsoft thing, I was like “what the hell am I going to do, I haven’t got a clue”. For a start, I’ve never designed a stand before, let alone just an idea. I spent three days getting to that, just getting to the beginning of that idea. I literally produced nothing for three days. The fourth day I was like, “I think I’ve got something”, and that was hard because it had no restrictions because the whole point they came to us was because they wanted to do something different. So the pressure was on to think of something really different, and it’s hard when you can start anywhere. Sometimes it’s really nice to have restrictions, like that Orchestrate site was nice; I got back after Christmas, and John Hicks has put together roughly what had to look like.

Paul: Right. You had to carry on with his style.

Mike: Yeah sort of. I mean it did progress from that, but it had a logo and a colour scheme and a nice, tidy, neat… you know I just had to follow it through and it was nice, I enjoyed doing it. It was a nice break from “you can do anything”, which is actually harder I think.

Paul: Right, that’s interesting.

Mike: Much harder actually. I used to do music quite a lot, and in a way what was always helpful was restricting our instruments completely, and not having much to work with. Because it sort of sets you on a path at least, where as when you’re starting out and you can go any which way you want…

Paul: Yeah, it’s too open.

Marcus: It’s the starting part that’s the hard bit; it’s that initial creative spark. If somebody said “this is my idea, I want you to build me something,” then it’s like great I can do that. But, what’s better about when you’ve got, because I do a quite a lot of music as well (or did), it’s when you get something going and it’s good, that’s more satisfying than working on someone else’s work, but if it’s one of those days when it’s just not coming then, you know…

Paul: Which brings us on to what I wanted to wrap up with, which was you mentioned this slide about bucking trends and breaking trends and that kind of thing, and you advised against CSS galleries, you advised against Smashing Magazine’s trends for the last year, which people turn to for inspiration because they struggle to know where to begin. So if you’re advising against those things, which by the way I think is an excellent piece of advice, we asked Jim Coodle this as well, where does your inspiration come from? Where do you turn to if you don’t turn to that kind of thing?

Mike: I guess I do advise that, but I don’t like to sound like I’m telling people what to do *laughter*

Paul: Well if you stand on a stage…

Mike: I guess, yeah. But the funny thing is, I’ll be in a book shop… A year ago, for example, I was in a book shop and I picked up Jamie Oliver’s book, it was made of a nice sacky cover, don’t know if you’ve seen it, it’s got white and blue in it, it was beautiful. The graphic design and the layout was lovely, and I was like “oh I’ll buy that”, not for cooking, just because it looked nice, and I was like “I’m going to design a web site like that”. And someone on Twitter just said something about how they’d just discussed Mike Kus’s talk over lunch and how much of an idiot I am, and something about imagine your web site in print, which is what I said at the end.

Paul: Which I thought was brilliant, but he had problems with that did he?

Mike: Yeah, well he said it’s absolutely useless, different mediums, why would you do that.

Paul: It’s to take it out of context, and give yourself a chance to look at it from a completely different angle. It would be the same as projecting it huge on a wall or sketching it out in chalk, or whatever.

Mike: Well that’s it, exactly. It’s like what you said a minute ago about it’s so easy to go into autopilot with these things, and I think sometimes you need something to jolt your brain into looking at it a little bit differently. Because to me there are a lot of things on the web… Just imagine if you get a web site like your average one – it’s got the gradients all over it and everything, you put it on a magazine page; it would look weird. You have to ask yourself, why are you doing that. I know it’s a different medium, and I think we can all be clever enough to realise that, and there’s obviously bits I’m not going to say it’s got to be like a magazine, but I think it’s worth asking yourself those questions.

Paul: In the same way as in the talk, which I thought was really nice, was you had these amazing set of slides that had a very distinct look, and that was being projected massive on a wall, and yet you transposed that into a poster you gave away to people. So you were crossing those mediums and using inspiration from both which I thought was excellent; it was good. It went well didn’t it?

Mike: It was good, yeah I was pleased.

Paul: Excellent. Well thank you so much for your time Mike, that was really useful, and I think it will be very helpful for people. Especially freelancers that are stuck by themselves, and stuck in their own routine of working. It’s nice to hear how other people work, so thanks.

Mike: Cool. Cheers, thanks a lot.

Thanks goes to Gareth James for transcribing this interview.

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Listeners feedback:

APIs, source control and Ryan Carson

On show 164 Ryan Carson shared some more advice on running and building web applications as part of his ongoing series for Boagworld. Although Ryan’s advice is excellent, Boagworld listener Glen Bennett wanted to offer an alternative perspective over a couple of Ryan’s suggestions.

Hi Paul and Marcus, this is Glen Bennett from small business hosting. I was excited when you had Ryan Carson on the show talking about web application building, finally someone on the show who knew what they were talking about, however he cave out some information that was a bit misleading and I wanted to clear it up for your listeners, first of all he talked about spreedly.com and indicated that their fee is an alternative to the standard processing fees, in actuality it’s a fee that’s in addition to all the standard processing fees, there service sits in front of the processing gateway and therefore it’s an additional fee and there fee is not insignificant, in addition to that you would have to build an interface to their product. So there is some building cost at your end. I agree that building a processing engine is pretty substantial and something that you want to get help with if you possibly can there are packages out there anywhere from a few hundred dollars to a few thousand dollars that are actually pre-written source code that you put into you payment package, you have to do that pretty early in the process so that you can make sure that your user registration matches up with the processing system.

The second thing he talked about which is a source code repository, which is GIT hub, fantastic product and I recommend it highly, I think all developers should go and look at it, however the free service is primarily for a public repository so I don’t think he would have wanted to put DropSend source code into a public repository so their free service is not something that you’d probably want to use for your web application unless it’s an open source web application and there is a small fee for GIT hub but a lot of hosting packages come with SVN included for free so you might want to look into that, you can use GIT locally on your local system and then SVN them up to your free repository on the internet so you have a remote repository that’s free during development time. So there’s a couple of tips, a couple of corrections for web developers, I hope that helps and I want to thank Ryan Carson for the additional information that he had in his tips, I found it all very useful. Thank you very much.

Blog writing inspiration

Recently we received an email from Jon. He wrote:

I was wondering how do you find inspiration for your articles? How do you expand upon your initial idea and is there a process you go through when writing an article? How long do you spend writing an article? And lastly what do you think is the hallmark of a good article?

These are all good questions. The majority of blogs  have long since been abandoned by their authors. The owner either struggle to think of new content or finds running a blog more time consuming than anticipated.

I don’t claim to have all the answer when it comes to successful blogging. However I can share with you a few principles I work by…

  • Limit your time – I work best when I have a deadline. If I have too much time I over think things and pick at the details. This makes blogging  high maintenance and hard to keep up. Unless the content of a blog post is going to be used elsewhere (see Recycle below) I will never spend more than a couple of hours writing something. To me a blog is about sharing ideas, not writing a perfect piece of copy. I know I am not the best writer in the world and so make up for this by sharing ideas on a regular basis. In order to do that, I limit the time available for each post.
  • Keep an ideas list - Ideas for blog posts occur to me all the time and I have trained myself to constantly ask ‘would what I am doing make a good blog post?’ However, you can guarantee my mind will go blank the moment I sit down to write one. That is why it is important for me to keep a list of ideas. Whether you add them to a notebook or keep a list in WordPress, you need to make it as quick and easy to add ideas as possible. Also, when I add an idea, I try to flesh it out a little. Instead of just adding a title I also include a rough synopsis of what I want to cover.
  • Create an outline – Before I begin writing, I always create an outline of what I want to cover. I usually do this using Omni Outliner where I jot down random thoughts on the subject. I then sort those ideas into a logical structure. Once the structure is in place, writing the final post is much easier. This is because I know where I am going. It also ensures I lead the reader through a story, rather than throwing random thoughts at them.
  • Write first, edit later – Its easy to get caught up in spelling, grammar and structure to the detriment of flow. I tend to write posts in one go. I don’t re-read what I have written until the whole thing is finished. Stopping to check what I have written breaks my focus and leads to disjointed articles that take longer to write. Better to write the whole thing and then re-read the post afterward editing it then.
  • Write for your audience – Before I begin a blog post I always ask myself whether this will be of interest to my audience. Sometimes I indulge myself with personal posts, but most of the time I work hard to stay on topic and only write content that is focused on meeting my readers needs. This applies not just to the subjects chosen. It also to the style of writing and terminology used. For example, I try to avoid too much technical jargon because it may not be accessible to website owners. However, I don’t always succeed!
  • Write for scanability – There is a vocal minority in the blogging community who frown upon image heavy, list based, blog posts. However, I think there is a lot to be learnt from them. People who subscribe to my blog read a lot of other blogs too. With so much information to keep abreast of they rarely have time to read everything I write. I therefore write in a way that lets them get the ‘gist’ of a post without reading every word. Lists are one way to do this, as is the use of imagery. However, I also use headings and front loading too. Wherever possible make content easy to skim read. If you do not, users are likely to skip it entirely.
  • Ask for suggestions - I have found the best way to come up with ideas for my blog is to ask my readers. I actively encourage people to email me with questions, reviews or comments and these inspire ideas for posts. In fact the very question I am answering here would make a great blog post. Hmmm… perhaps I should stop before I waste the opportunity :-)
  • Ask your readers opinion – As well as asking for suggestions also ask for feedback. A good blog post does not have to be you sharing your words of wisdom with the world. It can also be asking a question and encouraging feedback. Some of the best content on blogs  can be found in the comments, rather than the actual posts. Try to write posts that encourage a dialogue rather than a monologue. Also if you do manage to spark a passionate discussion, followup with a second post that summarizes the views expressed.
  • Recycle – Finally, I am a great believer in recycling ideas. For example the answer to this question will appear on my blog, on the podcast and also will make a great Audioboo tip. Many of my best blog posts have either come out of a presentation I gave or a chapter from my book.

This is not a definitive set of guidelines and every blogger will work differently. However, this approach has helped me to continue blogging for over 4 years. I will leave it to you to judge whether the quality has remained high ;-)

Finally, if you are a regular blogger I would love to hear your thoughts on keeping your blog fresh. How do you come up with ideas and ensure the quality of your posts? Let us know by adding a comment below.

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115. sxsw

On show 115: Lessons learnt at SXSW, Garett Dimon on form design and how to find usability test subjects.

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News and events | Lessons learnt at SXSW | Garrett Dimon on form design | Listener feedback

News and events

Microsoft launches beta of Internet Explorer 8

The big story over the last couple of weeks has been Microsoft’s release of Internet Explorer 8 as a beta. This has sparked a flurry of posts from various bloggers on the pros and cons of the new release. However the two that caught my attention were Kevin Yank at Sitepoint and Roger Johansson.

In short, IE8 looks like an impressive update with significant improvements in standards support. It would appear we can finally say good by to HasLayout, while at the same time welcoming decent CSS table support. This will open up a lot of possibilities for layout.

There are too many updates to go through here so I would encourage you to check out "what’s new in internet explorer 8" over at the MSDN blog. You might also want to look at the Internet Explorer 8 readiness toolkit that tells you all you need to know about the new browser.

Designers agnst

There seems to be a lot of designer angst flying around the tubes this week including two posts on A List Apart and one at ideas on ideas.

As designers we seem to spend too much time fretting over the creative process, always looking for inspiration and techniques to improve the quality of our work. Andy Rutledge piles on the pressure in a fascinating article about creativity where he redefines the word. A second post on A List Apart twists the knife further by arguing that as designers we need to be superhuman obsessives, willing to work late into the night to produce the truely exceptional.

It maybe the case that to be a truely outstanding designer we need to live in a world of unrealistic personal expectations. However, personally I like the down to earth reality of "Six suggestions that can make you a better designer." In this post Eric writes…

Your project doesn’t have to do everything. It doesn’t have to win awards, make you look good, or have a wry subtext. Getting something simple to work is hard enough. Concentrate on the basics, and see if your idea holds up when shown to the audience.

In my opinion there is too much written about being outstanding and not enough on just being better.

Usability challenges associated with web applications

The final story of the week is a post by Jared Spool. Jared is a truely exceptional usability expert and I can highly recommend his Podcast. He is also an excellent speaker that I had the pleasure to hear again this year at SXSW.

The reason I mention him is because of a post entitled "3 important usability challenges for designing web applications." What I find so refreshing about this post is that it focuses on the web applications we all have on our sites rather than the trendy web 2.0. apps we hear so much about.

Sites like delicious, gmail, of even the up and coming getsignoff (shamless plug!) are somewhat unusal in terms of web apps because the whole site is the app. Most web applications are a part of a greater whole. They are contact databases on corporate intranets or ticket reservation systems on airline sites.

The challenges associated with these types of web apps are different from their trendier cousins and Jared addresses these problems in his post.

It is definately worth reading if you have web applications on your site.

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Feature: Lessons learnt SXSW

Marcus shares his impressions of SXSW and the lessons we can all learn.

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Interview: Garrett Dimon on form design

Paul: So joining me today is Garrett Dimon. Good to have you on the show. How are you?

Garrett: Pretty good.

Paul: Now I have to say I’m really excited about having you on the show because I have to say I’ve become a bit of a fan. I’m sorry to admit this and I know it’s horribly embarrassing when people say things like this to you. But ever since you’ve released your website which so impressed me I’ve been kinda following your work since then, some of the stuff you’ve been doing. You’re everything I’m not. You’re minimalistic, you’re clean and considered and well thought through while I’m chaotic, over the top and brash. That’s why I’m attracted to your work I think because you’re the
opposite of me.

Garrett: Everything I do from my apartment and everything is just the less I have, the simpler things are, the better things seem to turn out for me.

Paul: If only I could live that way. I’m just not… my brain just doesn’t function in that way. But that’s really cool. So I wanted to get you on the show to talk about forms of all things. It’s something that we’ve touched upon a couple of times in the show but mainly as passing comments in news stories and things like that. In actual fact a couple of the times we have mentioned it, it’s your name that’s come up. It seems to be something that you write a lot about from time to time. You see different articles popping up in different places. Why forms? What is it about forms that seems to attract your attention?

Garret You know it’s hard to give an answer. I really don’t know. But in thinking about it probably my first bet is that I really don’t consider myself to be a designer per say in terms of the more traditional, more artistic design orientated type of visual designer. But with forms it’s more about the interaction design and the more logical aspects of design which are things that definitely work better in my head. So how do you write error messages; how do you label fields; what order do they go in; how should they be grouped; do they go on one page or two pages. Some of the more logical, more interaction issues. Then using what little design knowledge I have to supplement that and make it visually easier to digest the form and see and understand the pieces of it. Basically to me it’s basically the one thing that I feel like I can comfortably design and layout because there’s a lot more to it than just the aesthetics.

Paul: Yeah that kinda makes sense. Why do you think forms are so important in a way? It’s obviously something you consider important but there doesn’t seem to be huge amounts written on the subject. What is it that makes them worth of that kind of attention as far as you’re concerned.

Garrett: I think part of the reason is precisely because they don’t get enough attention. Any real attention you see to forms, I haven’t seen it recently but it’s how do you skin your forms to completely control how they look. Which to me is one of my huge pet peeves. It seems like such a waste of time. To worry about what the forms look like in the browser as opposed to how they actually work, I’m thinking if you’re going to invest the time worrying about how your forms looks it’s probably better to spend that time worrying about how they are going to work. Are you using the right form field for that job and some of the more critical things about forms. Really forms, especially now with web apps being what they are, forms are such a huge part of your everyday interacts. Things like efficiency, learnability, accuracy, all the vasts of usability that matter. It’s not just a matter of “Is this form efficient?”. Well it’s easy to make an efficient form but it’s not necessiarly going to be something that somebody else could learn and use or you might be able to learn it but will you remember how to use it next time you come back. Balancing all the different kind of vasts of usability that Nielsen identifies and really working them out so that you don’t dumb the form down so that it’s so simple that anyone can use it that it’s just a cumbersome process to fill out. Really kind of massaging it with all those things in mind.

Paul: You’re right when you say that in the world of web applications certainly forms are amazingly important but they pretty much appear on every site. It’s hard to thing of a site where they don’t appear.

Garrett: Well you think about a magazine site or anything like that where it’s more content orientated, it’s definitely a lower priority.

Paul: Yeah but you’ve still got contact us forms and things like that.

Garrett: Yeah, comment forms and…

Paul: Ok. So you touch there on the fact that one of your pet peeves was the fact that people worry about the design of their forms rather than how usable they are. What over common mistakes are you seeing from people about how they design and implement forms?

Garrett: I think there’s a whole slew of them and I think a lot of it is just worrying about the wrong things or not giving thought to things that matter. My main reason with the designing the form fields is that people are used to seeing form fields and what they look like in their browser, in their native rendering. Sure as a designer having pixel perfect control would be nice but I would hope that most of us who are now designing on the web would have forgone that state of mind where we have to have complete control over everything, it has to look exactly the way we want. A lot of time not only is it a waste of time but it actually hinders usability when those form fields don’t look like what someone expects a form field to look like or button for that matter. When the design becomes design for design’s sake it actually hinders usability in addition to just wasting time. When I initially started developing things it was all about consistency because consistency is easier to implement. If every form field looks the same, behaved the same, is the same size etc. it’s easier to implement because you use the same CSS and you don’t have to put as much thought into it. So while consistency is valuable there’s definitely an aspect of context that a lot of people don’t necessarily pay attention to. In some situations, I think 37 Signals have done a good job on this, they’ll make some fields larger than others relative to the size. In particular in Backpack, their headings aren’t just a form field they are actually bolder and look a little more like a header. They are a little larger font than the body of the note. It adds a little bit of context so that it’s more intuitive as to what the purpose of that field is. There’s a lot of different ways to do it. That’s just one of the more tangible ones. Basically the mistake being focusing too blindly on making everything consistent when there are appropriate situations to break the rules and use context to make some changes. Another one is just dumping a whole form onto the page without breaking it up into logical sections or groups. A lot of times people are afraid of making a form any longer visually because of scrolling. While you don’t want somebody to scroll 80 screenfuls, scrolling one versus eight screens is neligable.

Paul: So you wouldn’t suggest splitting forms across multiple pages then?

Garrett: Well there’s definitely context for that if it’s appropriate. Amazon is a great example there because you’ve got your payment screen and your address screen. It actually can be a fairly complex process but the time you’ve selected several addresses or updated an address, updated a payment method, changed the items in your cart. As you’re jumping around the different screen’s you definitely wouldn’t want all that interaction to try and be contained on one screen. It depends on the size of the form and the context of the form and how interactive it can be, how many potential branches off of that path are there to take. Another would be poor labelling. A lot of the time people label things. This goes back to just naming conventions in general. Just basic information architecture stuff. Whether it follows a corporate naming convention that may not be the right word for somebody that’s not inside the company wall or just simply flat out the wrong word for international [???]. Really anything. Just not putting enough thought into the label. The first thing that pops into your head isn’t always the right thing. Using the wrong kind of inputs so a lot of times whilst… and I have no idea in the world why people would do this… People who for instance who use checkboxes when they won’t use radio buttons and instead they write Javascript to control the radio button. Checkboxes as if they were radio buttons. Thinks like that where I just have no idea what these people were thinking in some of these situations. Just a lot of things like using a radio button or having a yes/no radio button where a checkbox could work. Multiple select lists which are an absolutely terrible interface element to use because a lot of people don’t know you can control+click. If there are small lines and you accidentally slip off that control key and click on a new one, it’ll select that new one and erase all your other selections in that list. There’s different things that kinda get abused and misused in situations where they really aren’t necessiary. A much simpler solution usually exists.

Paul: Yeah. I’ve seen the radio button, checkbox problem and it’s always very amusing.

Garrett: And vice-versa. Where it’s radio buttons and they try and make them checkboxes just because they think it looks prettier sometimes.

Paul: How bizarre.

Garrett: Which I guess is another great example – over using Javascript in forms. It’s one of those things. I don’t know where I heard it but the best description I ever heard of Javascript, Ajax or any of that stuff is that it’s really a spice. If you’re cooking you wouldn’t just dump a whole bottle into your pot. Or you wouldn’t start with a bottle of curry and dump it into a pot and say “OK, now what are we going to make?” You would decide what you are going to make and then think “You know this could really use a bit of curry here”. A lot of people just don’t use Javascript as a spice. It really starts to define the experience and in a lot of situations actually makes it worse or more confusing.

Paul: I presume you would encourage some use of Javascript for example. Things like doing some client side validation as long as it falls back on a server side validation. That kind of thing.

Garrett: Yeah absolutely.

Paul: OK so let’s turn that question around. We’ve been talking very much about the mistakes that people make, but what advice would you provide people about approaching forms? What are the things that they should be doing rather than shouldn’t be doing? I know that in some ways this is going to overlap but is there a particular approach that you take?

Garrett: One of the biggest things I guess is when ever; doing consulting for custom applications or things like that a lot of times we don’t realize that a lot of the complexity from forms comes from the complexity of the business. Whether it’s somebody doing markup or somebody designing a form, a lot of times you know if a business analyst or whoever creates these form requirements and says “here you go design this form.” It has 100 fields and this is out contact form and 80 of the fields are required. A lot of times people just say “okay, it’s my job to implement this. In my experience a lot of business analysts aren’t really familiar with principles of the web and what makes sense. A lot of times the real effort to creating a good form is in educating everybody else about what would be involved. Pushing back in situations like that. Not in a bad way but in a very professional productive way. “You realize that this is going to be a really bad contact form. Nobody’s acutually going to use it. I’ve even heard response like “That’s the point. If people contact us we have to take time a respond to them.” The problem isn’t with the form there, its with underlying things. Obviously that’s a little bit of an exaggeration. The idea is that the best place to start with forms and any kind of interaction like that is with the principles that are underneath there kind of guiding it. With the issue tracker that I am developing, I started out parring back the process of what’s the lifecycle of an issue. Trimming out parts that I didn’t think would really be necessary. I was just looking at it in the context of the lifecycle. I hadn’t even thought about what are the forms going to look like? How am I going to communicate this lifecycle within the context of the application? When it came down to the point when I had to explain how that actually worked, because I had trimmed the proccess and the lifecycle down so much, and it was only 3 steps really, I was able to translate that concept directly into the interface. If I had never actually gone and trimmed the lifecycle down and it had 6 different states that were very cross dependant and this state only is an option when you are in this state… It gets so complicated that even if I could express it in an interface, the code to build it would have been so absolutely unweildly that I could have never created a natural and intuitive inteface. So, I guess really challenging the underlying things rather than just thinking about the things on the surface. And then really just look at every form on it’s own. In it’s own light. What is the goal of this form? Should it be laid out like a traditional form? With one set of “label” “field” all the way down the page and a submit button. Should there be other buttons? Another thing when, I have a fairly consistent model that I am using when I am designing forms in my new application. The main form is for submitting issues and that one form is probably going to get 80% of the useage in this whole system. That and commenting. In the context of submitting issue alot of times you will be in a meeting capturing things as people are talking, capturing issues cause it’s an issue tracker. You want to be able to capture and issue, save it, and move on and capture another one really in kind of rapid succession. So I added an extra button at the bottom that I wouldn’t put on any other page, cause it doesn’t make sense, to save and add another. So it immediately saves that one and takes you back to the data entry screen. You can just continue in a circle and just keep on adding and adding. So really looking at forms and thinking about how are people going to be interacting with this? What are they doing in the real world while they’re using this form? Are they copying data from another application into here? Are they in the middle of a meeting just capturing items in rapid succession. What are they doing? Are they just quickly jotting it down from their iPhone? Understanding that context helps illustrate ideas and different sublte variations that you can do to forms and make them very very practical without adding a whole bunch of extra overhead on the implementation.

Paul: I remember you wrote an article at one stage redesigning eBay registration form. When you wrote about that you talked about the fact that this is a registration form. It is a one off form, and all of the ways that that then informed the way that you built the form. How it affected the positioning of things, and the layout and things, simply because it wasn’t going to be a form that people were using again and again. That’s the same kind of context that you are talking about.

Garrett: Yeah exactly. There’s always a different context to a form and it matters. It is easy to overlook it but that context, and really any design for that matter, context is so important but it is something that…I think that main reason that people don’t pay as much attention to context is because it requires a lot of extra work. A lot of times it’s easier, and it makes sense for kind of a first pass, to make every form look the same. It takes a lot more work to go through and re-invent the wheel every time you look at a form even though, re-inventing the wheel is probably a little bit extreme, to really give it some custom attention. Some tender loving care, just takes a lot more effort that lot of projects don’t have time for.

Paul: You mentioned earlier 37signals that you liked some of the stuff that they were doing. Are there any other good examples out there of forms that you really think are getting it right and are worth us having a look at?

Garrett: Probably the one thing that always jumps to my mind any time anybody asks me about forms is all of the work that Luke W is doing. I hate trying to butcher his name. The stuff that he is doing and hopefully his upcoming book is just really incredible. In depth. He’s done a lot of eye tracking research about label placement and button placement and he’s talked extensively about primary and secondary action buttons. All of his stuff is really incredible.

Paul: So where can people find out about him?

Garrett: I always just google for Luke W to get to his site. Functioning form is his blog. He’s the first hit for Luke W.

Paul: I’ll add it to the show notes. People can get to it via that. That’s interesting. I must admit I hadn’t hear of him so I’ll definitely check that out.

Garrett: He’s one of the, I don’t know his exact title, but he works at Yahoo and he’s got a plethora of presentations about form design and all of the kind of stuff. Really sharp guy.

Paul: And he’s writing a book you say as well?

Garrett: Yes he is for Rosenfeld Media. It’s due out early 2008.

Paul: Excellent. So just to finish us off. A little bit of bile at the end of the interview. Is there any forms that you want to name and shame? Any site that do things really badly that we can all go and laugh at and sneer at?

Garrett: You know that’s a very tough thing to do.

Paul: (lauging) So many out there.

Garrett: Well there are so many out there. But at the same time too there are a lot that seem like they could use improvement but they’re companies that are investing a lot of money and research to improving their forms. So I’m hesitant as an outsider, somebody who isn’t exposed to some of that data, to try and call them out, when they’re probably acutually right on the money. The top two that come to mind that I know are successful are eBay and Amazon. I think Amazon succeeds on the interaction design of their buttons and the flow of their checkout is natural and intuitive but I feel like a lot of their page designs, and it could be a very intentional thing in order to, although I hate thinking that Amazon would acutually do that, to kind of trap people and confuse them almost. If you look at each page in and of itself I think there is a lot of design things that they could make adjustments to that would make the pages easier to understand and comprehend at a glance. I feel like right now their design of their checkout process, or most of their site in general, is very busy and intense. It’s difficult to focus on one element because there’s so many elements. There is very little very intuitive page hierarchy within each page. And they’ve made leaps and bounds, watching the site evolve over the years. But, it still feels like there’s a lot more room for some design consistency for them to introduce. They’re slowly getting there. eBay is another one who, I know they acutually, I forget their CEO’s name, but she declared 2008 the year of user experience at eBay. They’ve acutually invested a lot in trying to improve their forms and really their user experience period. eBay is one that I’ve only successfully purchased something on there once and everytime I try to swim through there I get lost and just give up. Too me any situation like that is just begging for help. I think any form, even the best of the best, even 37signals, everybody is still learning. This is all so new that even the best forms have so much room for improvement. Even my stuff, I come a month later and say “what was I thinking there?” There’s so much work that needs to be done. I think that Luke’s work that he’s doing is probably some of the best and most important work that we’ll see in forms in the near future. He’s starting to really put down facts about what really is good and bad and why it is good and bad. Up until now most of us have just been pontificating based on “well this form is hard to fill out because of errors.” Or you know, the form breaks, or the error message isn’t helpful. Very obvious things. He’s tracking the much more subconcious things that until now nobody’s really dug into and made claims about. It’s kind of a cop out on your question.

Paul: No No. You gave two example there and you gave constructive reasons why they should be improved or could be improved. No I don’t thinks it’s a cop out. You’re just so much nicer than I am. You didn’t go for the jugular that was the only thing. Garrett it’s been great to have you on the show. I think that you’ve given us some real good hints to get going I guess and make some imrovements. It was good to talk to you.

Garrett: Yeah likewise.

Paul: No doubt we’ll get to talk again soon before too long. Especially when you’re issue tracker comes out. We’ll have to get you on hear all about that.

Garrett: Yeah. I’m hoping it will be sooner rather than later but it’s definitely tough to balance the feelancing and paying the bills and making progress on it.

Paul: I know exactly how you feel, we’re doing the same thing at Headscape at the moment. It’s always difficult. Client work is so tempting because it pays the bills here and now.

Garrett: Yup, exactly.

Paul: Okay good to talk to you and we’ll talk again sooon.

Garrett: Sounds good.

Thanks to Lee Theobald for doing the transcription

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Listeners feedback:

Finding usability test subjects

Our audio question comes from Clare who asks…

"Where do you find your test subjects for more formal user testing"

It can be hard to find good test subjects and I am not aware of any agencies out there that source people for you (although I am sure somebody will correct me).

I think it is worth stressing that finding users who match the demographic of your target audience is not a huge concern. As Steve Krug points out in his book "Don’t make me think" most problems are encountered by any user. That said, where possible it is good to find people that roughly match the specification.

To be honest our approach it is very adhoc. It normally consists of both Headscape and the client scrambling around to see who you can find. The client often has "tame" customers they can ask and we fallback on family, friends and other clients for recommendations.

I should also say my local church has been very handy! A church seems to have a good cross section of ages and backgrounds and an advert in the church newsletter often does the trick. Equally advertising in your local newspaper can attract people, but you have to be willing to pay for their time.

Accessible tables

This week’s email is from Daniel and takes the form of a recommendation rather than a question…

"Could you cover the tips discussed in this article [about accessible tables]? I have seen a lot of tables on the web. Almost none of them uses any of these tips."

The article Daniel is refering to can be found on the Opera developers site, which is a great resource covering all aspects of web development (not just stuff relating specifically to Opera). The specific post looks at how to markup data tables in an accessible format. Since designers have stopped using tables for layout they have become largely ignored. However, if not marked up correctly they can prove a real problem for speech readers. A simple table such as this…

Day AM PM
Monday Meeting Travelling
Tuesday Free time Meeting

…can become impossible to understand when read back because it is read in a linear fashion…

Day, AM, PM, Monday, Meeting, Travelling, Tuesday, Free time, Meeting

However, if marked up correctly it suddenly makes sense…

  • Day Monday AM Meeting
  • Day Monday PM Travelling
  • Day Tuesday AM Free time
  • Day Tuesday PM Meeting

Great find Daniel. These are tips we should all be implementing.