131. Version Control

In this weeks show Ryan and Stanton return to talk about the importance of version control and answer your questions on project  management and invoicing applications, download sizes and page weight.

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News and events

Twitter Cuts UK SMS

This week the team over at Twitter announced that they would no longer be delivering outbound SMS over there UK number. They go on to explain that the bill which up until now they’ve been footing is simply too great and that even with a limit of 250 messages per week they estimate a yearly cost of $1000 per user.

Thanks to established relationships with SMS services in Canada, India and the United States the outbound SMS service will be continuing uninterrupted in those countries.

Twitter has suggested a number of alternatives to the service, links to which can be found on their blog. It would also appear that a number of start-ups are rushing to fill the void as TechCrunch have also reported.

A large portion of Twitters popularity is due to their SMS facilities and it is feared that “freezing” out the UK and other countries from this service will be detrimental to their future.

It reminds me of when Pandora, the online radio station, closed its doors entirely to its UK audience due to licensing constraints and it begs to question do we poor souls in the UK miss out on all the good toys?

facelift (FLIR) Image Replacement for Fonts

Facelift Image Replacement (or FLIR, pronounced fleer) is an image replacement script that dynamically generates image representations of text on your web page in fonts that aren’t otherwise supported in web browsers. The generated image is automatically placed on your site and works in a similar way to sIFR, the big difference being the lack of Flash.

This script uses PHP and javaScript and utilises actual .ttf font files to generate its replacement images, so you can simply specify which elements you want to replace, h1, h2 tags etc, download a font you want to use, point the script to it and your done.

I’m looking forward to having a play with this script as it seems to be simple to use and the fact that you don’t have to mess around with Flash like you do with sIFR is a big bonus in my book.

Take a look at the number of examples they have on their website and see for yourself.

Gmail went down!

So Gmail went down for a few hours this week and as Josh Catone said in his sitepoint article article:

Judging by the reactions on Twitter and in the blogosphere, you’d have thought that the world ended.

There’s nothing really more we can say about this that Josh hasn’t already mentioned, but suffice it to say, no web sites/app is going to have 100% up time and this echoes what Stanton and I were talking about the other week in regards to S3 going down. It’s important to always have a backup and not to put all your eggs in one basket because when the service you’re using goes down, and invariably it will, you need a plan B.

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And Now For Something Completely Random

During the recording of this weeks podcast we were thrown completely when we spotted Paul Annett from Clear:Left dressed up as a Gorilla on Yahoo Live! and then proceeded to start dancing… always aiming to share the hysterics here’s proof. Random indeed.

Paul Annett Dresses as a Gorilla

Feature: To Version Control or Not?

Version control can seem like a very daunting thing to incorporate into your work flow, but once it’s there you can be left wondering how you ever lived without it. In this week’s feature Stanton shares his experiences with you in a bid to convince you why you need it.

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Listeners feedback:

Project Management and Invoicing Applications

James writes: I would like some boagworld advice. I’m a web designer and SharePoint specialist at a large company in Cambridge, UK. Over the last 3 to 4 years i have been messing around with web design etc. I now am very busy outside of work and it is getting busier every month.

I started of with a server under the bed at home with UPS hosting these sites. They ranged from personal sites, to company profile pages to shops. This server has now been replaced with a VPS hosted externally.

My plan is to keep working full time and manage my time very carefully outside of work and keep these sites coming in and out etc and then one day take the big leap into the self-employed world.

What could you recommend for me to manage my tasks, projects, time-management and invoicing etc?

I love the podcast and would be quite happy to chat further with you. Look forward to hearing your experience comments.

Well there is a multitude of online and desktop applications designed specifically for managing your business.

Probably the most popular project management app I know of is 37 Signals’ BaseCamp and that’s certainly the first one that springs to mind when I’m asked this question. Depending on what package you have, BaseCamp allows you to create projects, set milestones, to-do lists, manage time spent on tasks among other things, however BaseCamp is tailored more towards collaborative projects for when you’re working with a team of people. It doesn’t provide facilities for invoicing clients and managing your accounts and so it might not be the perfect choice if you working alone.

Another app I know of and which comes highly recommended is FreeAgent. FreeAgent like BaseCamp allows you to create and manage projects, clients and timescales, however in addition it provides you with the facility to generate invoices, manage your bank accounts as well as your expenses and incomes. It’s designed for sole traders, partnerships and limited companies and is wrapped up in a nice, user friendly interface.

A final mention goes to a Microsoft app that I came across a couple of years ago now, and has only this year been release in the UK. It’s called Office Accouting Express 2008 and it’s actually free to download and use. As you would expect it integrates with other Office applications and provides you with all the facilities you would expect from an accounting package, invoicing, client management etc. So if you’re working on a PC it’s worth having a look.

Luckily you can have a play with all these apps before you buy. BaseCamp has a free account which allows you to create 1 project so you can get in and see how it all works, FreeAgent has a series of demos you can use to see if the interface and facilities are to your liking and as I’ve said Office Accounting Express is free. So my advice would be check out them al
l and see what works for you and no doubt there will be several suggestions in the show comments on other apps that I haven’t mentioned here.

Download Sizes

Bob writes: After reading a recent post from Smashing Magazine on textures I started to wonder… what is a good rule of thumb regarding document size per page on the web? Most of the example pages in the article ranked in at close to 900kb per page… am I behind the times?

Very good question, and one I think we all worry about at points. There’s more than just the filesize to really worry about, there’s the general ‘page weight’ which is affected by many factors, such as:

  • The number of HTTP requests made – if you’re pulling in a lot of external javaScript or CSS files, each one has to be requested seperately. You can combine these into single files to reduce load times, but at the expense of readability, maintainability and organisation
  • The size of any javaScript files you’re pulling in – you can get minified versions of most libraries, for example, which strip out all the extra spaces and line breaks in the code, which aren’t needed in order for the code to execute
  • CSS expressions can be a useful tool, but are bloody slow, especially when used a lot
  • Image filesize can have a massive effect on load times, which is one of your main concerns as you mentioned textures. I’m assuming you’re already familiar with image optimisation, but also test to see if you can squeeze images into a GIF, or a PNG8 if possible, these formats will give you a nice small filesize if you only need a limited colour pallete.

In this day and age it’s nice to think that we’re all cruising on nice fast broadband connections, but in reality we know that’s not the case and you really have to consider your audience, and the context in which they may visit your site (Paul’s talked about this quite recently). If you expect an older demographic to your site, or people in remote areas, then they might still be hitting you on a dial up connection. Some visitors may be using poor public wifi (I get suicidal on the train to and from London as the wifi is usually worse than dial-up), or mobile devices where the data charges can be ridiculously high.

There are a couple of tools I use to get an idea of how my pages weigh in:

There is a Firebug addon called YSlow which provides some nifty statistics on what’s happening under the hood of the pages you visit, and also grades the page performance and suggests methods to improve the loading time of your page.

I tested 2 sites quickly with this extension to give an idea of what you can expect to see, Amazon and Boagworld.

  • Amazon.com weighs in at 501k with 85 HTTP requests and a performance rating of D
  • Boagworld.com is a bit lighter on it’s feet at 57.6k and 79 HTTP requests, but has a performance rating of F, due to (among other things) including 37 external javascript files compared to Amazon’s 8, and 33 CSS background images compared to 9 with Amazon.

I also use a Firefox plugin called Firefox Throttle which lets you simulate a specific network speed (such as 56k) and get an idea of how long your site will take on certain connections.

Unfortunately I don’t think there’s a good rule of thumb here. Personally, I don’t let the page weight issue affect or limit my design, but try and make savings where I can nearer the end of the project, by optimising images, switching to minified JS libraries and reducing the amount of HTTP requests where possible.

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A Year on the Conference Circuit

don’t feel like you’re going to be out of your depth when attending one, there isn’t a test at the end or anything..

This week’s feature has stemmed from a listener who asked “which conference would I suggest for a first timer”? And “how difficult is it if you don’t actually know anyone there”? Having attended a couple of the big conferences this year I thought it would be useful to share my experiences

Ah conferences, how we love thee. Conferences are a fantastic mechanism for networking and learning, wrapped up in a nice little bundle along with a steady supply of tea and Danish pastries.

Conferences I can personally vouch for are Future of Web Design (organised by Carsonified) and @media (organised by Vivabit), which both have quite different “feels” to them in my opinion.

Future of Web Design

FOWD is a one day conference, with no food (food is very important at these things), but is very affordable at around £150 (not including the workshops).

This year’s conference was chaired by non other than Paul Boag himself and featured guest speakers like Patrick McNeil, Andy Budd and Daniel Burka. The Carsonified guys seem big on networking, they organised a before and after party for the conference with substantial tabs behind the bars. It was a great opportunity to mingle with the attendees and speakers pre and post conference.

@media

@media is a two day conference with excellent food; however it’s more expensive at around £500, although @media runs two tracks (primary and secondary) of presentations which obviously means twice as many speakers and is in general a much larger event than FOWD. This years @media saw the appearance of speakers like Jeffery Veen, Jonathan Snook, Dan Rubin and Andy Clarke. In contrast the Vivabit guys focused on the learning, a longer conference, with more speakers and a modest after party in the lobby on the final day.

Cost

I compare prices of these conferences only because expense is always a consideration, and when you’ve taken into account accommodation, train tickets etc, the old credit card is often left quivering in your pocket but expect to pay on average, around £150 per day for the big conferences.

Speakers

Arguably the most important part of any conference is the quality of the speakers. And both FOWD and @media didn’t disappoint in this regard, Andy Clarke even spoke at both. Speakers’ reputations often precede them and it’s a simple matter to research the event before hand to see if the people talking are the people you’d like to hear from.

Everyone’s in the Same Boat

One thing that is universal about web design conferences is the friendly crowds they attract, it’s good to remember that everyone is there for the same reasons and it’s easy to drum up conversation and find mutual ground on a topic you have in common with someone else. The general advice is to just go and say hello! And that goes for introducing yourself to speakers as well. They’re not the kind of rock stars that disappear behind a curtain at the end of a show! Most of them can be found mingling with the crowd at the end of day looking for people to talk to just like you. In fact I can’t remember if it was Jonathan Snook or Dan Rubin who said to me “It would be nice if more people came up to talk to them.”

Still to Come This Year

The year is not over yet, there are plenty of conferences still to come:

And likely many more.

Conclusion

In conclusion there isn’t a conference for beginners as such but it’s safe to say that these types of conferences are deliberately aimed at a broad audience to make them accessible to as many people as possible. So don’t feel like you’re going to be out of your depth when attending one, there isn’t a test at the end or anything.

As for not knowing anyone, it up to you to be sociable, introduce yourself and don’t be shy, if you’re struggling, go stand near a crowd and invariably someone will turn around and start talking to you.

By Ryan Taylor (Thanks to Paul Stanton for the title)

Content is dead, long live context

No, content is not dead. Yes content is important, but there can only be one king and I am beginning to wonder if it is context.

The more I consider context the more I recognise its impact on every aspect of a website. Context affects design, usability, accessibility and content. Its influence is profound, and yet it is largely ignored by many web designers.

But what is context when applied to a website? Its actually hard to define. It is easier to think in terms of the users context while access your website. Understanding this context affects how you design a site.

We put a lot of emphasis on user centric design. We believe that understanding users is important. For example, we believe in carrying out user testing. However, think for a minute about the way we do this. We bring the user into an artificial environment (such as a usability lab). We remove them from their normal context.

Equally when we create personas they focus on demographics (age, sex, job etc) rather than their context. We miss a crucial part of the jigsaw.

So what is the users context? I have identified 5 aspects that form his or her context. These are:

  • Environment
  • Device
  • Comfort
  • Mood
  • Time

Let’s look at each of these in turn.

Environment

Environment refers to a number of factors including location. The kind of information a user wants to access is dependant on his or her location. For example somebody planning a weekend break using their PC at home, will want information on hotels and attractions. When they are actually on their break and using their mobile phone, they are more likely to want information on the nearest pub or the opening times of a museum they want to visit.

Location does not just affect content. It can also affect design. Viewing web content outside will mean battling with sunlight and so high contrast is required. Alternatively, you do not want to be dealing with fiddly form elements while being jostled at a train station.

However, environment is not just about location it also includes distractions and surroundings. For example a mother of three toddlers may find it hard to concentrate on a complex survey, with the children demanding her attention. Equally a user accessing the web from a library is not going to appreciate audio suddenly playing on your website.

Environment also defines the type of device we use to access the web. This is another aspect of context.

Device

Although location and the device often go hand in hand (you tend to use a PC at home and a mobile while out), this is not the only affect device has on context. The device also determines the input methods available.

Few mobile phones come with QWERTY keyboards. None come with a mouse. You can access the web via games consoles like the wii. These generally rely on gamepads, remotes and on screen keyboards.

Different input devices should radically affect the user interface. Not only do each of these devices alter how you interact with the system, they also alter how you view the information.

Typically PC users are sitting close to their monitor and viewing at relatively high resolutions. Games consoles are normally attached to a TV where you sit much further away and the resolution is lower. Mobile devices have a lower resolution still and the viewing position is different again. This all affect the design of your website.

Talking of viewing position, the other factor that needs considering is the users comfort.

Comfort

How physically comfortable a user is affects the length of time they will interact with your site. Although you cannot know whether your target audience is comfortable or not, sometimes you can make an educated guess. For example, if you know your users will be accessing your site via a kiosk in a shopping mall, they will probably be standing and not stay long.

Comfort is to a large degree dictated by environment but not entirely. It can also be dictated by physical conditions. If you are launching a site aimed at those who suffer from back pain or weak bladders, do not expect them to spend a long time on your site!

In some ways comfort is also closely linked to our next factor, mood.

Mood

There is no way we can predict the emotional whims of our audience, but they do have an affect on attention span. Those who are busy or stressed get irritable with a site quicker. They are likely to give up and walk away. Conversely those who are relaxed muddle through and are more tolerant of bad design.

It is important to consider the likely temperament of your users. For example, business executives are likely to be less patient with a site than a pensioner siting in his villa in the south of France.

Environment, device and comfort can all have an impact on mood. However, the biggest influcening factor is time.

Time

It is obvious that the time available to a user affects how long they spend on a site. However, we often do not take this into account when designing a site. Unnecessary form fields and key content buried deep within your site, are just 2 ways we ignore the time constraints users operate under.

Online banking is a good example. It is so complex to login to my account that it is quicker to pick up the phone. With time being a valuable commodity users will often choose a competitors site because they can get things done faster.

Of course, in reality there is a lot of overlap in these facets of context. However, I have yet to read much about context that isn’t directly related to mobile devices. Hopefully I have demonstrated that context applies to all the work we do and not just to mobile websites.

125. Copy

In this weeks show we discuss how to give personality to your site copy and we talk with Elliot Jay Stocks about going freelance.

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News and Events

The clever chaps at Carsonified

If you happen to follow any of the guys at Carsonified on twitter, you cannot help but know they are working on a not-so-secret project called Matt.

It is an interesting idea that they have done once before. They stop all normal work for a week and blitz a small self contained project using an Agile style approach.

The final result is not what counts. It is the exercise itself that I find interesting. By doing this periodically they…

  • Create a lot of buzz which reflects well on their company
  • Build a great sense of camaraderie
  • Get to try out new technologies and techniques
  • Break the routine of everyday work
  • Push people’s comfort zones and help develop new skills

It’s a great plan and one more of us should adopt. It is certainly something I would like to do in Headscape. Of course it is more tricky when you have clients with deadlines however the principle still applies. You may find it hard to do this for a week, but maybe a single day is possible.

Adobe make flash searchable

The big news of the week is an announcement by Adobe that they have been working with both Google and Yahoo! to improve the indexing of flash. This is no real surprises as the SEO of flash has been a major headache for the technology. The surprising bit is that they have succeeded, at least in the case of Google.

Apparently Adobe have created a special flash player for the search engines that acts as a virtual user. This user trawls through each swf converting the content into something search engines can understand.

Apparently Google is in the process of rolling out the technology. Unfortunately Yahoo! apparently have "some work to do." Nevertheless this is a promising step forward.

Of course until Adobe make it easy for the average blogger or website owner to deep link within a flash file, the 73 million flash sites are not likely to be highly ranked.

Colour blindness on the web

My final story for the day is a post on colour blindness by Richard Rutter. To call this news is a huge stretch as the article was published in 2005. However, I have only just found it so it is news to me!

I have to say I love this post. At the very beginning Rich tells us he is colour blind and so I braced myself for feelings of guilt and inadequacy as he tells me my sites are inaccessible. Instead I got this…

The thing is, colour blindness on the Web isnÕt a big deal. You do have to bear it mind (as I will show later on), but there is no need to let it dominate any design decision.

What a breath of fresh air. He then goes on to give some very simple advice that anybody can follow…

  • Do not rely on colour alone to convey information (such as on Jeff Veen’s blog)
  • Do not write instructions such as "click the green button"

He goes on to dispel some misconceptions and provides good examples of where things can become a problem.

If you worry about the large number of colour blind users out there (and you should do), then give this post a read.

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Feature: Copy with Personality

Too much of the copy I read on websites is bland and uninspiring. Its time to add some personality. We look at this in this weeks feature.

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Interview: Elliot Jay Stocks on Going Freelance

Paul Boag: So joining me today is Elliot Jay Stocks previously from Cansonified now a freelance web designer, in the depths of Norway I hear earlier.

Elliot Jay Stocks: Yes. That’s all the hype depending on how you look at it.

Paul: Well it’s really good to have you on the show.

Elliot: Thank you for having me.

Paul: Normally when we get people on the show it’s to talk about some specific area of expertise or something like that. Although I know you have many, many areas of expertise I wanted to get you on the show just because of the really interesting thing that you’ve chosen to do. The fact that you’ve left a fairly well known company that had a really good reputation. That you’ve decided to go freelance. And you’ve decided, at least for a short length of time to work from Norway, as a bit of an adventure. Is that the right way to put it?

Elliot: Yeah I guess so. I don’t like to do anything by halves. I like to do everything at once. So we gave up our flat my girlfriend went off travelling to the far east. I moved to Norway and at the same time decided to start up my own business. So quite a few life changing things at once.

Paul: Cool. I mean that’s really exciting and I guess that’s the power of freelancing, that you’ve got the freedom to work from wherever you want.

Elliot: Yeah and the power of the web in general. You know whenever anybody says "How can you do that?" I say I’ve got my laptop and as long as I’ve got an internet connection then it’s all good. Although having said that my internet connection here is really dodgy.

Paul: Which is why I’m calling you on an ordinary phone line.

Elliot: Right. Where I’m staying unfortunately there is something wrong with the router where it doesn’t allow ftp or any way to send email out. So there’s no upstream traffic. Which isn’t that great when you’re a web designer. So my new office, as it were, is one of the local coffee shops.

Paul: In order to get ’round the problem. So we’ve got loads of people listening to this show that either are web designer’s in an agency of some description or in house designers somewhere or alternatively people maybe not working in web design at all at the moment but want to. So we get lots of questions about freelancing and I thought okay let’s get somebody on the show that’s literally just gone through this process. And kind of ask you a few questions about you’re experiences a
nd how its gone. I guess the biggest one and the one that we probably should start with is overcoming that kind of fear factor of giving up a regular income. How did you kind of convince yourself that this was a good idea?

Elliot: I’d been thinking about going freelance for a while. Not to swat at Carsonified, but sort of the entire time I’ve been working at a web designer. I started off doing freelance things in University. So like doing site for things like friends bands and things like that. I mean I carried on doing that as soon as I started working in the industry and have carried on the last 4 years or so doing bits and bobs, evenings and weekends. Although I’ve only just started doing it fulltime I’ve got quite a bit of experience doing it on a part-time basis which obviously is a little less scary, when you’re making. I think the other thing as well at Carsonified most days of the week I actually worked from home, in London, so that was a really good testing ground to see if I had the self discipline to work by myself all day and stay motivated and stuff like that. So because of that it was slightly less scary making the actual jump.

Paul: So would you recommend that to somebody who is considering going freelance? To kind of build up some work on the side and also if possible to negotiate some home working to see how you get on with it?

Elliot: Yeah definitely. It’s something that’s not suited to everybody. Obviously there’s the appeal, everybody thinks WOW I’d love to work from home, loads of freedom fantastic. But, people I have spoken to have said I find it very very hard to get motivated when I’m at home. It’s easy to get distracted. The other thing as well is it can often be quite lonely. Jonathan Snook recently wrote a post about this on his site. He was disussing these ways of battling freelance loneliness. You know going to the local coffee shop for instance. Which is another thing to bear in mind when you’re doing it. There’s the option of working entirely by yourself. Working in the public, like the coffee shop. Working in a shared working environment. I’m still undecided really. I get on fine working by myself, but when I get back to the UK we’re not sure exactly where we’re gonna go. Depending on where we do go I may look into some kind of co-working space or whatever. There’s a possibility that we might go Oxford way, if so I may shack up with the old Rissington chaps, which would be lovely.

Paul: That would be superb.

Elliot: Yeah.

Paul: Well obviously no it wouldn’t because they’re nothing but rude and obnoxious to me so I’m in no way supporting that decision.

Elliot: And they’re a rival podcast.

Paul: Well it’s not so much the rival podcast it’s the fact that they’re just so jealous and envious of my huge success (Paul laugh maniacally).

Elliot: Well I hear you’re the one who gets noticed on the tube anyway.

Paul: Well yes this is true. Okay moving back to the interview and on with the questions. Cashflow is obviously something that always scares people. Not just when making the leap into freelance. How do you actually fund it starting off? You know in those first few weeks. How did you go about that? What was your solution to the problem?

Elliot: I’m not sure that my solution is the best one. People always say to make sure you have some money in the bank. You know enough to see you over for 2 or 3 months so that if it’s very slow starting off, if you’re not getting a lot of work in or if you are getting work in but clients are slow paying you’ve got a sort of fall back plan. I made sure I had a bit of money in the bank so that if it all went horrible wrong I’d still be able to survive. Luckily at the same time because we moved out of our flat and I am now living in Norway temporarily. Although Norway is horrendously expensive to anyone but Norwegians it’s actually cheaper working out here living here at the moment because of the reduced rent compared to what I was paying in London. So that was one factor that made it a little bit easier. The other thing is that I alread had a lot of work already booked in before going freelance. I think more than anything that’s the important thing when people make that jump, is having the work there. So rather than jumping and saying okay I work for myself now I better go get some work. To already have as much lined up as possible. Fortunately I am in a position where I had loads of stuff booked up a couple of months in advance. That was a good safety net. Obviously clients can be slow to pay so I always ask for 25% deposit before I start. That’s 25% based on the estimated amount of the project. But it’s a nice little safety net to have in there. It means you have a little bit of cash and if they decide that they want to be horrible at the end and not pay you’ve got a little bit of something to fall back on.

Paul: Sure. I mean it’s interesting that you said that you were fortunate enough to get some work lined up before you began. I mean the obvious question is how did you achieve that. You must have been marketing or been selling yourself in some way in order to attract that work.

Elliot: Selling myself. (laughs at Paul’s implied dirty joke)

Paul: Selling yourself in the nicest way.

Elliot: Yeah to some degree. I’ve been very very fortunate and I haven’t had to look for any work yet. So far people have got in contact with me so I haven’t had to go out there and kind of beg for clients or anything. Obviously Carsonified was quite high profile stuff. Prior to that when I worked in the music industry luckily I got work with some very high profile artists and bands so because of that and because I had those things in my portfolio that was part of the marketing. People see these kind of bigger bands in your portfolio. It definitly makes it easier because regardless of the work I think it kind of impresses people if they see a name that they recognize. In terms of marketing I guess this time last year, or I guess just over a year ago, the recent version of my site and things kind of took off from there really. I’ve put that on a load of CSS galleries which obviously helps because they get so much traffic. I think still sites like CSS Beauty and Web Designer Wall they’re still some of my biggest refers even now. So I think getting you’re site on there, getting people to look at it there that often has a snowball effect of having the other galleries picking it up and other sites and
things like that. So that obviously helps. In terms of the work for the next few months, I’m actually launching a new version of my site which will probably launch in a month or two’s time. And I’m gonna do the same things again. Put it on lots of gallery sites. Tell people about it. I think having a new site with an emphasis more on the work more than just being a blog that will hopefully help as well in the continuing marketing. Luckily enough, doing things like this even lets people hear about you some more and I guess the thing with marketing it’s just to get your name out there in which ever way you can. To get people hearing about your stuff.

Paul: So would you recommend, if someone’s talking about going freelance, say a new graduate that has just come out of university. Would you actually encourage them to try working for an agency where they can perhaps build up a portfolio of bigger clients before they go freelance? Or is there really no reason why they shouldn’t go freelance straight away.

Elliot: No. I would definitely encourage working for an agency or as an in house designer for some kind of company before hand. When I left university my flat mate and I were condsidering starting up a business and I was thinking about this this morning actually. If we’d have done that and we could have done it I guess and maybe done okay out of it but the first thing is. I don’t think I would have then got access to the kind of high profile clients that I have got through my previous work experience so in that sense I probably would have still be struggling now to market myself and convince people I can work with big brands. The main thing that I, you know the wealth of experience that working in an agency will give you is definitely something not to be under estimated. Dealing with clients. Dealing with rediculous deadlines. Obviously these are things that your pick up being freelance as well but being inside an agency and working with other people and getting a feel for the industry that you are in, the working environment. The requirements. Things like that. All of that stuff. I am very grateful that I decided not to start my own business that early on and actually went to a real job as it were. So I would definitely recommend that people do it, that graduates do that. As well I thinks it’s just you learn a lot about who you are as a designer and where your strengths are. I mean when I was at Young life I was completely Flash. 100%. I barely new HTML at all when I started there because I was so interested in Flash. Obviously now that has completely changed. Now its much more, well completely standards based. That’s sort of where I specialize in now. If I hadn’t gone through that process I may not have realized that.

Paul: Okay so we’ve done the kind of exciting stuff of kind of talking about setting up, or deciding to take the leap and go freelance. We talked where the work comes from. What about all the boring stuff? What was your experience of the admin of going freelance? Setting up all the kind of legal requirements. What did you do there? You kind of muddle your way through that yourself? Did you get any help? How did you approach it? What were the big problems?

Elliot: A bit of muddling through. A bit of asking around. There’s still some things that I have yet to do. For instance I haven’t yet got a business bank account. Which I’m waiting till I get back to the UK. Mainly because I was setting this up at the time of moving, leaving the country. It was very very complicated. As I’m not getting paid immediately for some of the projects I am doing its fine to wait till July and set it all up then. You know what a nightmare UK banks can be anyway. So still waiting about that. One of the first things I did was get an accountant. I was quite nervous about this because one of the things that really dawned on me was how do you…First of all how do you find an accountant and then once you’ve found one how do you say "Ah they’re good.": You know, if you’re choosing a designer you can look at there work and it’s very easy to see what their like. What their styles like. What they’ve done. This kind of thing. With an accountant I think it’s really hard. You can only seem to go mainly on recommendations from friends and colleagues. Luckily I’ve had some dealings before with Nick who is Carsonified’s accountant and really nice guy and I figured well I’ll get a consult with him and if he fancies doing accounting for myself. I had a quick meeting with him. He was very friendly. I got to ask him all sorts of mundane tax questions which he answered for me. That was one of the first things I got sorted. So that was a big weight off my mind. To have someone who could look after all that stuff. Everybody has always said to me, in fact I think you may have said to me yourself, a good accountant will always pay for themselves and then some. In the time they save you. In the expertise. When the taxes come and all this kind of thing. So everybody recommended to me that I get an accountant from the first thigns and I guess that I would even in these early days say the same thing to anyone else thinking about that. In terms of paper work and stuff like that, one of the things I really really underestimated, although luckily I found out the truth in the first week, is how long it would take to manage my calendar. I just thought yeah I’ll book things and it will be fine. What I didn’t realize was that when projects need to shift round or you had to allocate couple of extra days for this. This had to move. The scheduling was actually, not a nightmare, but something you really have to make time for. The tricky thing is at the end of that you have nothing to show. There’s no realy paperwork to go with it. It’s an output as such. It’s easy to leave it off for, to neglect it. But obviously it’s something that needs to happen. In terms of paper work I made sure I designed myself a nice little invoice template so at least doing paper work isn’t as mundane as it has to be. Caus I got some nice little pretty pictures on my invoices. Doing that kind of stuff and obviously kind of chasing people to pay the money. Although actually so far everyone’s been very good. I haven’t got anything to complain about.

Paul: It’s interesting isn’t it. That when you kind of sit down and think about going freelance and whatever else you do the calculations if I charged this per hour and you know I work 40 hours per week WOW I’m gonna be so rich. But very quickly you realize that well actually half of my time is probably taken up with non-paid work like managing your calendar, project management, invoicing. Dealing with the accountant and all of the that kind of stuff. It’s easy to forget that side of things. What about the business plan? Did you put any kind of business plan together or did you just go oh sod it I’m just going to do it?

Elliot: I said oh sod it I’m gonna do it. For the kind of stuff that I’m doing I didn’t see the point in doing a business plan. Because I know exactly what I’m doing which is providing a design service to clients on a project by project basis. I don’t have any plans to grow the company as it were. This may change over time of course but at the moment I have not interest in turning it into an agency and employing other people. Obviously there are some financial benefits to doing that. A lot of people will tell you it’s the best thing to do and you gradually get less involved with the day to day stuff and are just running the company but to be honest at least w
here I am now I wouldn’t be happy doing that. Because I actually love doing the day to day, the hands on design work and if I wasn’t doing that I wouldn’t be happy and that’s the reason I’m doing this anyway. So at the moment there’s no, it’s not like I’m a start up and I have a product and I need to predict sales and growth in that way. I think just being a designer we’ve got it a bit easier. So maybe I’m going about it the wrong way. Maybe I’m being unprofessional but this if fine for me.

Paul: No I have to say I would agree. You know it’s not like you’ve got big costs going out. You don’t have offices that have to be paid for on a monthly basis. You don’t have staff that you have to worry about. And pensions for those staff. You know there’s no major complexity to it that kind of demands a business plan. I mean ultimately you just need to know that you are earning enough each month to pay your accountant and feed yourself.

Elliot: That’s right yeah exactly. I think as long as you can go into freelance work and aim to earn at least as much as you were earning in your day job then I don’t think you’re going to run into too much trouble. As you say it’s probably safe to assume that half of your week you’re not actually going to be getting paid for because technically you wont be doing paid work like you say you’ll be doing the invoicing, chasing up things like this. So if you say you’re only working 2.5 days a week I think it’s a fairly safe bet to go on. If you can say that in those 2.5 days you’re going to earn at least as much as you were earning in a week when you were in fulltime employment then you’re not going to go too far wrong. Obviously a lot of what we aim to do and what is happening with me luckily at the moment is earning more than what I was earning in fulltime employment. So in that respect it’s yeah it’s good and I don’t think there too much to worry about there. As I said before luckily we as web designers have very very few overheads. Like you say if you’re renting an office that’s one thing and obviously there’s the accountant but actually accountants are very very reasonably priced anyway and I’m paying it all in a lump sum just to get it out there and get it done. Luckily there isn’t too much that we have to spend much money on.

Paul: Okay last question and to wrap up with. How far in, sorry when did you set up again? I’m trying to think how long you’ve been doing this now?

Elliot: Doing it fulltime has been since around the 20th of April.

Paul: So it’s still very early days. You’re just over a month in. So so far pros and cons of being you’re own boss? What things have you liked? What things have you not liked?

Elliot: The main pro and so far they’re living up to what I expected the pros and cons to be. Some of the main pros are the freedom of being you’re own boss. Obviously to an extent you’re clients are your bosses but just having the freedom to decide when you think this deadline should be. Doing the work when you like to where you would like to is a really great thing. When somebody comes to you to estimate a project being able to be generous enough with the hours to know that you can really spend a decent amount of time on the project. Not to a degree where you’re kind of taking the mickey as it were. But knowing that you can really give some really good time to a project instead of it being rushed. Also picking and choosing the clients. If you have got a fairly steady amount of work coming in and you can afford to say no to some things then that’s great cause it means that you can just work on a project that you personally find interesting. As I said before the financial benefits are working out well so far. That is a game when anyone goes freelance as well as freedom there is the monetary benefite as well. I can’t express enough this sense of freedom. Just having a chat with you this morning and then toodling off into town later this morning to go and do some work from a coffee shop and I’ll probably work a bit later this evening because we’ve had this chat this morning but you know having the freedom to do that and not having to worry about needing to stick to normal working hours and things like that. Not that employers aren’t flexible to these things but knowing that you’re the only person you have to please that does make a massive difference.

Paul: So what about cons? Those were all pros.

Elliot: They are aren’t they.

Paul: You’re still in the honeymoon period aren’t you?

Elliot: Yeah I agree. Give me a year and I’ll be all disheveled and angry. The only con I’ll say is that it can be a bit lonely sometimes. I mean I guess it’s hard to judge cause I’m in a foreign country where I only know a few people anyway. There way a while where I was working from my room here when the connection was a bit more reliable and that was great but I found I’m actually much happier being around more people now. Seeing more people during the day. I think I’m fairly well self disciplined like I said before cause I’ve had the experience of working from home before for quite a while but even so I found that I sometimes get a little bit distracted when I’m at home. You know go for a little wander. When you’re sitting down maybe in a coffee shop in public it’s more like this working environment, you can focus a bit more. I think even if you work from home most of the time maybe spend one day a week heading out and working in a public space just to see how it compares. I definitely find my concentration is a little bit better when I’m in somewhere like that.

Paul: That’s really interesting because that’s something I’ve never tried doing. You know I work from home the vast majority of my week and I’ve never kind of gone and sat in a coffee shop. Mainly because I don’t drink coffee but also because, I don’t know its just never occured to me. I will go and try it today. There we go. We’ve got a little coffee shop around the corner I really like so I will go and sit in there and do some work for a while.

Elliot: Of course as soon as you get there there will be really loud music and you won’t be able to concentrate.

Paul: Probably. So Elliot you’ve definitely taught me something. I like that idea. What has that never occurred to me? Never even thought about doing that.

Elliot: Of course I have only been doing it for a month so I could be completely and absolutely wrong.

Paul: Yeah it could be a nightmare couldn’t it. But that’s why I wanted to get you on really. I wanted to get you on at the early outset of you doing this just to kind of give that unique perspective of somebody who’s just gone through the process. The stuff that you’ve covered has been great. I really apre
ciate the time that you’ve taken to come on. We’ll get you back on again in the future when you’re a year down the line and see how you feel then.

Elliot: Yes that would be a good test.

Paul: It would be.

Elliot: Something to aim towards perhaps?

Paul: Yeah. So you’ve got to stay as a freelancer for at least a year otherwise it would be very inconvenient. Alright good to have you on the show Elliot and we will talk to you again soon.

Thanks to Curtis McHale for transcribing this interview.

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Listeners feedback:

Wayne Henderson from Southern California has sent in an audio file for this week’s show consisting of two separate but equally good questions.

Hello Paul, Hello Marcus this is Wayne from Wayne Henderson voiceovers and as you can tell from my voice I’m obviously from Bristol, no wait actually Southern California and I have two question I would love to hear your comments and thoughts on. One, with the iPhone really taking off, gaining in popularity and other smart phones basically copying the iPhone, do you think it’s still even necessary to have the .mobi and designing for .mobi and my other question that I’d love to hear your thoughts on is kind of on the fringe of web design, I was wondering with WordPress being so popular, how do you feel about someone maybe being a WordPress design and installation expert? Taking the themes, customising them tweaking some things, changing some code and then kind of really helping other people to implement WordPress into their websites? Let me know what you think about that? Thanks guys.

Let me address each in turn.

The .mobi domain name

There are two issues here which I would like to cover separately. First, let me look at this issue of whether we need to be designing for mobile devices at all. My answer is a categoric yes. No matter how great mobile browsers become, it is always going to be a different experience to surfing the web on a computer. Let me give you just three differences…

  • Size – Mobile devices have smaller screens than a PC. No matter how clever the mobile browser is a considerable amount of zooming and panning will be required to view a conventional website.
  • Controls – Not all mobile devices come with a QWERTY keyboard and none come with a traditional mouse. This can create problems on some sites, especially those with mouse over effects.
  • Context – Probably the biggest reason for creating a mobile version of a site is context. Mobile devices are not used sitting at a desk. They are normally used on the go. This affects the type of information being requested as well as the level of concentration being given to the task. When it comes to the mobile web context is king.
  • It is also worth mentioning that we are a long way from everybody having a smart phone. The majority of phones still provide a terrible web experience.

    It is harder to give a definitive answer about the .mobi domain. Unless your website is primarily mobile focused I think it is probably unnecessary. Most sites seem to use a sub domain rather than a seperate extension. For example twitter uses:

    http://m.twitter.com rather than http://twitter.mobi.

    I have even found myself guessing this format. I certainly never think of typing .mobi. Also on a purely financial note, you have to pay for .mobi while a sub domain is free.

    That said, I don’t have anything against .mobi. It is certainly a valid choice.

    Becoming a WordPress specialist

    Wayne’s second question was about becoming a WordPress specialist. It is good idea for a couple of reasons.

    First, as he point out, WordPress is hugely popular and there is certainly a market out there. It is also a well established product that has been around for a while and isn’t about to disappear. Having a clearly defined market is always a good strategy.

    Second, I am a great believer in specialising. With so many web designers out there you need to do something in order to stand out from the crowd. Specialising in WordPress is a good step in the right direction.

    However, I would argue that you could specialise further. You may choose to specialise in setting up WordPress for a particular sector or by using it in a particular way.

    Although this approach feels counter intuitive as you are narrowing the number of people who can hire you, it actually makes good business sense. By specialising you become the best in your limited field and so people are more likely to select you over your competitors.

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    124. HTML 5

    In this weeks show we explore how to create better online surveys and Lachlan Hunt joins us to discuss HTML5

    Download this show.

    Launch our podcast player

    Watch the behind the scenes video (Part 1)

    Watch the behind the scenes video (Part 2)

    News and events

    Removing Microformats

    The story that has generated the most email this week is the BBC announcement that they will be dropping the hCalendar Microformat. This decisions comes because of long standing accessibility concerns over the machine readable content within that particular Microformat. The problem is that code meant to be used programatically is potentially read out to screen reader users and displayed as meaningless tooltips to sighted users.

    The decision of the BBC to adopt Microformats was a huge boost to the movement. Equally the rejection the hCalendar is a blow. However, it is important not to get this out of proportion. Remember, they are only rejecting a single Microformat not the whole approach.

    The other thing to consider is that the BBC is a public service organisation with an incredibly high obligation to ensure maximum accessibility. In many ways they are in a unique position. Although it maybe appropriate for your organisation to pull hCalendars too, it should not be based on the decision of the BBC.

    My advice is as follows. If you already have hCalendar information on your site I would probably leave it (dependant on your exact circumstances). The Microformat community is working on a solution and I would implement that rather than removing hCalendar entirely. If however, you are not yet using hCalendar then I suggest you hold off until an updated specification is released.

    Becoming employable

    In the past we have spoken about becoming a professional web designer. I know that many people who listen to this show or read the blog are students. You are concerned that the skills you are being taught are out of date and will not improve your employment prospects. How then do you become a more employable web designer? What skills do you actually require?

    Andy Rutledge tackles this subject in his post "the employable web designer". Without a doubt it is the best post I have read on the subject of web design career development. I highly recommend you read it.

    The thing that impresses me is that it looks beyond the obvious design and technical skills required to be a web designer. It also tackles the business and communication skills too. He really drives home quite how wide an understand a good web designer has to have.

    My only criticism is that it could feel demoralising. You may read the list and think it is an unachievable aim. However, I don’t think that is the case. What Andy outlines is the optimal requirement of a web designer, rather than what is needed to get your first step on the ladder. I certainly did not have all of the attributes listed when I started.

    All we need now is a second post telling us how to gain the skills he lists.

    Better CSS font stacks

    David (a boagworld listener) sent in the next story. It covers a subject that I am currently still grappling with. It is a post about CSS font stacks.

    If you code in CSS you already know about font stacks. It is where you specify the fonts you wish to use. You can say for instance; use Helvetica and if that isn’t available use Arial. If that fails use a generic san-serif font.

    For many of us that is as far as our thinking goes. The majority of us use very basic font stacks that are uninspiring to the point of being insipid.

    I love this post because it lays out a very clear methodology for improving your font stacks. It also goes on to provide an impressive selection of font stacks organised into heading and body fonts, allowing you to instantly improve your site

    If your site is looking tired and boring, but you don’t have the time to redesign, consider adding a new font stack. Such a simple change could make a real difference.

    Do flexible layouts still matter?

    Our last story of the day is a post from Smashing Magazine entitled Flexible Layouts: Challenge For The Future. To be honest I was ensure whether to include this post or not. On one hand it covers an issue many people have been asking me about. On the other, its arguments seem stretched and the whole thing ends with an advert for a CSS framework.

    The article tackles zooming and fluid design. The new generation of web browsers – Firefox 3, Opera 9.5 and Internet Explorer 7 – provide full screen zooming. This gives users has the ability to enlarge the whole interface, not just text. Some are arguing that this is the end of fluid layout because zooming tackles many of the accessibility concerns associated with fixed width sites. However, this article strongly disagrees.

    The author argues that flexible designs are better for mobile devices, that pixels are becoming less important and that the user shouldn’t be required to customise a site to their needs (it should be done automatically). Although his arguments are weak at times and he uses some fairly dodgy comparisons I do generally agree with him. I see no reason to think fluid design will go away anytime soon.

    That said, I am in no doubt that page zoom does reduce the number of occasions fluid sites are necessary. Ultimately there is no right or wrong answer. It is entirely based on the situation. For example Boagworld, Headscape and The Website Owners Manual all use fixed designs. However, many of my client websites do not. That decision is based on numerous factors such as device, user base and business priorities.

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    Feature: Creating a Better Survey

    The web allows us to interact with our customers more than any other medium. One of the tools in our arsenal is the online survey. However, these are often badly implemented. In this weeks feature we find out how we make your surveys more effective?

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    Interview: Lachlan Hunt on HTML 5

    Paul: Joining me today is Lachlan Hunt; It’s good to have you on the show

    Lachlan: Thank You Very much

    Paul: It’s great to have you here I really appreciate you taking the time to join us, now the reason that we asked Lachlan on the show is because he posted a brilliant article on the A List Apart site about the subject of HTML 5 and I have been keen to look at this subject for a while partly because of my own ignorance to be honest, um, so lets kinda kick off by if you could perhaps tell us a little bit about where HTML 5 is at the moment I know that kinda getting a language to a release like this finalized is a massive process so can you tell us where we are at in that process.

    Lachlan: OK, it’s, um, a really an ongoing process with browsers implementing different parts of it progressively so it’s not, you know, going to be all implemented at once and ready to go in one, er the next few browser implementations. We have some features implemented already and shipping in browsers other features which are being worked on at the moment and other are planned for, but still a few years of yet. But it is gradually getting there. We are trying to focus on what authors really need, instead of trying to do it all at once

    Paul:Ahh, okay so that a slightly different approach that we have seen in the past, the idea of an incremental roll out. So how does that work from the W3C’s point of view are they doing modular releases is that how it works

    Lachlan: Um, at the moment no, but the way the spec is structured each part of the spec, what I am trying to indicate is the stability of each section of the spec as we go along. SO thing like the Canvas API which has been in browsers for a few years now, it should be getting to IE very soon. That section is pretty stable, Other things for example "data grid" or a lot of the web forms are not widely implemented.

    Paul: OK so that quite an interesting approach to the problem I guess from what you were saying earlier to me there is a community base element people can get involved and contribute. How is that all working then?

    Lachlan: Well we’ve got a REALLY REALLY open mailing list on whatwg.org anyone can subscribe at the moment there wa about 800 subscribers on that list anyone is free to subscribe and post feedback about the spec if they want to, but that’s not for everyone obviously because it’s quite a high volume mailing list and not everyone can keep up with that. We have also got an open blog on http://blog.whatwg.org/ where absolute anyone who wants to can write an article submit it and have it published. Anything to do with what the WHATWG are about, HTML5 and anything related to it at all. It’s also a good way to let the community know what’s going on by publishing articles also to find out what people think because they keep posting comments on there as well. We have also got an open forum which is at http://forums.whatwg.org/ again anyone can subscribe to that, am sue you know how a forum works

    Paul: So there are lots of different ways to be involved, I have to confess things like that can feel quite intimidating to get involved in. You’re kinda worried about putting your foot in it, and saying something really dumb, is there kind of Opportunities to lurk and are people fairly friendly over there? I guess you are going to say yes aren’t you

    Lachlan: Yeah everyone is friendly over there,they are nice sort of area to go to aim at web developers and people who aren’t quite as technical with the spec areas and stuff. You can ask any question you want and just learn whatever you want as well. Their is also the w3c side of it as well. Which is strictly related but is more focused on the actual technical side and issues so yeah. The What WG and the W3C are both publishing exactly the same spec and they both work on it together and feedback can be sent to either place, it will all be taken into account

    Paul: Oooh, that’s useful. So looking at kinda the state of affairs at the moment with HTML 5, reading through your article there was some things in there that really sounded quite exciting, there was this thing about structure and some kind of additional elements that could be used, which provide a little bit more structure, headers and footers and things like that can you tell us a little about that, and maybe explain a bit of what those do.

    Lachlan: Well at the beginning of the work back in 2004 / 2005 we basically took a look at what a lot of site where doing and we noticed that they were all using a similar structure. All the blog’s were using headers and footer and generally things like column layouts to show articles and stuff like that. So we wanted some semantic elements to come and cover each of those features that people actually used, solving the real problems that they were actually focusing on. instead of having to do "Div" elements for everything, which is what people do we give them an actual element and that also has a side effect of increasing accessibility because an element with specific semantics can be hooked into the accessibility API’s and help someone with assistive technology navigate the document a bit easier.

    Paul: Okay, because I mean reaction just glancing at it quickly and not thinking about it was what’s wrong with the div with an ID Equals footer, or an ID equal header or whatever but like you say, as you think about it more it become obvious that if those are considered distant elements, one person might call it a footer another might call it "the bottom" or whatever else if they have consistent semantic names then you know you can have screen readers and stuff jumping to the footer or avoiding / not reading the footer depending on what is set in their preferences, is that what you are thinking?

    Lachlan: Yeah that sort of it, it’s also helping the authoring side too, as there are lots of Div elements in source code which makes it easier to read if you have got elements with different names

    Paul: yeah very much so, I spend half my life trying to which closing Div relates to which elements, that very exciting. Obviously the other big area you talk about in your A List Apart article is the audio visual elements and there is a lot that’s happening in there. It’s always had the vague feeling that HTML has never had any kind of, erm, erm, the audio visual elements have always been and after thought, what happing in HTML 5 in regards to that?

    Lachlan: Well we have added the video and audio elements to the spec to try and allow video to be added directly to HTML, at the moment we have sites like youtube revel and all the other video site out there using flash to embed video and using the flash to give customized controls and stuff to the user, it’s really awkward, depending on proprietor technology, so we want to open that up a bit give a very very easy to use Javascript API to hook into and promote custom controls and all sorts of cool stuff with videos and of course audio as well. We have got experimental implementations of that in opera and in webkit. I have heard mozilla is considering implementing it as as it is now I am not sure of the status of their implementation. However the one big problem with video and audio at the moment is with Codecs, there are a whole load of software patent issues going around and we are not quite sure what codec we are going to standardize upon or if we are going o be able to get common codec support among the browsers, That’s an open issue but I am no lawyer to I cannot really go into that, so the ultimate aim is that you will be able to embed your movie file, your avid file or whatever directly into the HTML without the need to kinda pump it through something like flash

    Paul: cool

    Lachlan: that make it a whole lot easier to the authors hopefully

    Paul: Yeah, you kind of, to some extent got to ask the question why do we need that when we have got a solution like flash

    Lachlan: Well because Flash is a proprietary technology it’s managed only buy Adobe , they control it, they control the changes and what does and what does not go into future versions of it, however the thing with HTML is that it is an open standard platform which can be implemented by anyone and maintain interoperability between those venders.

    Paul: It’s intrusting isn’t it that adobe has just announced they are opening up the flash format, do you wonder if that’s a reaction to some of the stuff you have been doing to kind of force their hand if they want to stay ahead o the game and dominant they need to be open

    Lachlan: Yeah I don’t know how that going to work though, it depends, if they open the format up and actually make it an open development process where anyone can contribute to the future version and features which go into it or whether they just write the specs and tell other people to implement based on what they write, so I don’t know much about that. It will be interesting to see how it goes.

    Paul: Very interesting, Now the next thing you cover in the A List Apart article is something which you titled "Document Representation" now I have to confess this confused me, so do you want to explain a little about what you meant by document representation. What you were getting at there.

    Lachlan: Yeah, well in the past we have had HTM, and XHTML with two separate specs, HTML 4.1 which a lot of people use and XHTML 1.0 which a whole lot of other people use one of them is based on XML and is really really strict syntax that requires well formedness and is supposed to when you serve it correctly, if you make a well formedness error the browser is suppose to stop processing and throw and error message saying "Sorry I cannot handle this" where as HTML is more sorta loose and convenient in its error handling, it’s the traditional inspired by SGML, although really only syntactically similar these day but the error handling is a bit more lenient and you can get away with making a lot more errors. So instead of having two distinct language which you can use we have combined them into a single language which share the same elements and attributes and everything and as much a possible and when the browser reads those file it produces and internal representation called the DOM, a lot of javascript user will be familiar with the DOM as they work with that with their scripts to modify the document through the DOM. That’s an internal representation which is mapped, the DOM which is sort of mapped to by the syntax’s, the HTML and the XHTML syntax’s so it give the authors a choice of which syntax they want to use

    Paul: So why do we need that choice what is the key difference, I mean you talk about HTML being more lenient are there other reason for choosing one over the other.

    Lachlan: erm, well I don’t really know. However a lot of authors do prefer the strict syntax of XHTML like to make sure they quote the attributes and encode all their ampersands properly. They like to know they have done everything perfectly as with HTML a lot of people do make mistakes inadvertently and don’t want end users to see big error messages, so it’s a bit more user friendly if some little small error slips though their CMS and causes problems.

    Paul: So it’s basically come down to personal preference then

    Lachlan: yeah

    Paul: Okay, that’s fair enough, so both, we are going to see equal support for both of them in browser manufacturers are we

    Lachlan: Well that’s the hope we have said that we have got good support in most browsers, it’s just IE which is lagging behind

    Paul: (Sarcasm) Oh that’s a suprise (Laughs) Okay are there ant other things in HTML 5 that might be of interest to those listening to the show which we should be paying attention to?

    Lachlan: erm, well, as I said before we got canvas implemented in most browsers

    Paul: So tell us, what’s canvas

    Lachlan: It’s a 2D drawing API that you can use javascript to draw dynamic image with. People have used it to implement things like graphs that are built using tables of data which are on the page. People have also gone and done 3D games with it which is really cool

    Paul: Wow, that incredible. I mean that sounds very similar to SVG is it a different thing.

    Lachlan: It is different SVG is entirely done with XML, you modify that with script via the DOM by changing elements and attributes and stuff or with CSS. Canvas is an immediate mode graphics API where it is more like a bitmap sort of thing where as SVG is vector graphics, and canvas is bit map. They can both do images, the same sort of images, if you like but we have both vector images and bitmap images, so they both can serve different purposes.

    Paul: Right, I see. Okay that’s good, so okay the big question, kind of the final question everyone is going to have is when can they start doing some of the cool stuff. Now you said right at the beginning this is going to be modular support based thing so we are going to be able to see some of these elements before others. You know some parts before other, so what can we do now, what are we going to be able to do soon give us an idea of where things are at.

    Lachlan: erm, okay let’s see I think what’s being implemented at the moment. Cross document messaging is being implemented at the moment, that’s an API that lets you send message between documents with javascript without worrying about cross domain security issues,

    Paul: Oooo…. that’s good.

    Lachlan: Yeah it’s a really, really handy API that been implemented in opera for a while and I heard mozilla is implementing it soonish and should be in firefox 3 thought I am not entirely sure about that. That should be very very soon, erm, what else have we got, we got…. hmmm, this is tough

    Paul: Sorry put you on the spot there (laughs) is that last one supported in webkit?

    Lachlan: erm, I am not sure I would have to double cheek that

    Paul: Okay that’s fair enough

    Lachlan: yeah,

    Paul: Okay so any other elements? Things like the structural changes are any of those being supported yet?

    Lachlan: Not quite yet, erm as far as I know support for those requires changed to the phaser, and to implment the new pharsing algorithm in HTML 5, as far as I know browsers are not yet focusing on doing that because..

    Paul: Okay that’s a shame, because that one I liked the sound of, what about the audio and the visual stuff?

    Lachlan: We have experimental implementations in opera which supports OGG video, though it’s not really in a public build version yet, there is a experimental version which was released last year sometime. And webkit also has support in their nightly builds, which supports mpeg 4 unfortunate they don’t support the same codec but you can experiment with them.

    Paul: (laughs) That would be far to easy

    Lachlan: yes I know

    Paul: So it’s all progressing slowly but, erm you know obviously the one name which has been very absent in the list you keep mentioning is Internet Explorer, so I expect we can probably see some slower movement there. We are talking you know in the years before this all becomes mainstream and we can actually start using it. Is that a fair comment to make?

    Lachlan: Yes it will be several years before the entire spec is finished, we are hoping that it can get finished sooner rather than later but realistically it’s going to be quite a while yet, But it is important to know people will be able to use theses features before the spec is finished; so it depends on when browsers start supporting features authors can go ahead and use it.

    Paul: That’s great and real exciting that you can start to do that sort of stuff. you know that we don’t need to wait for it all to be set in stone before moving forward. And it’s always exciting as well to see the future, know what coming up and be aware of everything. so is there somewhere people can go a websites address and keep an eye on what is currently supported by browsers.

    Lachlan: Not at the moment but that’s something worth looking into, I think there is a wiki on the Working Group site, it does have some implementations listed but I am not sure how up to date. But it’s something I think we should look into

    Paul: Yeah it would be great to have some kind of single page which says what features are supported by each browser that you could check back every few months see what’s going, there you go there is my contribution to the working group (laughs). Alright it was really good to speak to you and thank you so much for your time, What we will do is to get you back in further down the line and have a check to see where we have currently got to in the development of HTML 5, Thank you so much for your time.

    Thanks to Jamie Knight for transcribing this interview.

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    Listeners feedback:

    Staying healthy on the web

    Evan writes: My question to you is not entirely related to design, development or management but rather about health in the web industry. This is very important but we often seem to forget about it. We spend hours upon hours at our desks but are unaware of the damage this could be having on our health. Eyeballs almost touching the screen, typing without a break, sitting incorrectly – just a few examples. So, what do you do to maintain good health while working?

    I am possibly the worst person in the world to answer this question. I consistently abuse my body while at work. In fact a physiotherapist friend said I had the worse posture in front of a computer she had ever encountered.

    However, there is possibly something to learn from my terrible example. Let’s look at what I do and compare that to best practice.

    • I sit with my leg tucked up under me – Posture while working is important. Both feet should be flat on the floor, rest your wrists on the desktop in front of your keyboard and make sure your monitor is at eye level (in other words avoid laptop screens).
    • I stoically refuse to use anything other than my preferred mouse and keyboard – Using the same keyboard and mouse in the same position day after day can cause damage. Try using a variety of different hardware and positions. Push your mouse and keyboard nearer or further from you to change the position of your arms.
    • I believe that an individual pixel should fill my field of view - Leaning too close to your monitor is a particular weakness of designers who want to position that pixel ‘just so’. This not only damages your eyes but also your back. When you learn forward your neck and back support the weight of your head. When sat upright, the head is supported by a straight spine and therefore your chair bears the weight.

    On the upside I do take regular breaks. I would like to claim this is because of my health. However, I think it has more to do with my short attention span. I get easily distracted and wander off to do something more interesting.

    From Photoshop to HTML

    I see a lot of PSD 2 HTML services on the internet but never tried any out. It seems to be an great option for an designer for making an quick website, to edit later myself.

    What is the opinion of you guys? Love to hear you discuss this topic in one the next podcasts.

    An long time listener from Holland.

    I have to confess to being a snob over these services. Until recently I have always doubted the quality of the code but after seeing some recent examples I have begun to change my mind.

    We are even considering giving them a try at Headscape, just to see what happens. Certainly from an economic point of view they make sense especially if you have more work than you can handle. That said, I do have three concerns.

    First, results may vary. Without a personal recommendation it could be hard to find a provider who can produce the quality you require. Anybody can convert a photoshop document into HTML. However, it is much harder to do so using techniques like microformats, semantic markup and accessibility. Also, just because the quality was good once, does not mean it will be so again. As the good providers get busy it can lead to a decline in quality.

    Second, people code in different ways. Unless careful attention is given to commenting, it is hard to pick up somebody elses markup. This is fine for relatively static sites where only small changes are required. However for projects where change happens regularly as the site evolves, it is more important that the markup is tailored to your style of coding.

    My final concern is that this could lead to designers not learning HTML. As I have said before on the show, I believe all designers should be able to code themselves. You need to understand how the web works and markup is apart of that. Also, if you cannot code how can you judge the quality of the markup you receive?

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    Location aware

    The web is full of exciting innovations at the moment. However, it is geocoding that personally excites me the most. In this post I explain what it is and why I believe it offers so much potential.

    I am definitely not an expert on geocoding but I have been aware of the idea for a long time. I first encountered the concept back in the late 90s. At the time it entirely passed me by and I couldn’t see why the person explaining it was so excited.

    “Just imagine the possibilities if every file had a location stamp like it has a date stamp”

    I obviously lacked imagination. It all felt too theoretical. Too far off.

    Later the concept was reintroduced to me, but this time all I saw was a world of adverts being pushed to my mobile phone as I walk by the local starbuck. Who wanted that?

    The lightbulb finally switched on when I heard Tom Coates speaking at d.construct last year (Download Tom’s talk: MP3). He talked about a project he was working on called Fire Eagle that allowed applications to pass your geo location back and forth.

    Geocoding is a reality now

    Nine months on and I have finally got to play with Fire Eagle. I no longer need imagination to see the potential, it is no longer far off. Geocoding is here and boy am I excited.

    For me the real power of geocoding comes because of mobile devices. Once your mobile knows where you are the possibilities are endless. My iphone for example lacks GPS but it can work out my position based on cell towers and wifi networks. This enables me to do lots of things…

    All of that I setup for myself in a couple of hours. I haven’t even scratched the surface of what is to come.

    The website owners perspective

    This is not just something consumers should be getting excited about. It offers huge potential to website owners as well, because it provides users with new ways to access their information.

    Consider for a moment what information you hold that is location specific. Do you have physical outlets (or other points of interest) that could be geocoded so users can easily find them? Maybe the content on your site relates to a geographical location (for example a university website). Or would users find it useful to know where you wrote a particular page of content (maybe a travel blog)?

    I am the first to admit that geotagging is still in its infancy. However, there is no doubt it is on the cusp of going mainstream. Consumers have adopted car navigation systems very quickly and are familiar with adding points of interest (at least where speed cameras are concerned)! It will not be long before that experience makes the leap to mobiles.

    It maybe premature to add location information to your data. but it is certainly the time to start thinking about what information you have that could be geotagged.

    For more on geotagging and fire eagle listen to our upcoming interview with Tom Coates on show 118.

    116. Back

    Returning with a new site. Jeff Croft talks about his view on web standards and we discover why the personal website is dead.

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    News and events

    Creating grid layouts

    Last month I attended the Future of Web Design conference. The speakers were exceptional, however my favorite was a presentation by Jon Hicks on his web development process. The guys at Carsonified are slowly releasing the videos so it wonʼt be long before you get to watch it yourself.

    I find it interesting to see how people work and it is amazing how many new techniques you learn. One thing Jon shared was a Javascript library called GridLayouts that overlays a grid systems on top of your pages. This is useful when creating layouts directly in CSS because you can align elements to the grid.

    I have since discovered there is a firefox extension called GridFox that does the same thing.

    Flash goes open source

    Of course, you might be wasting your time designing with CSS. According to Aral Balkan flash is soon going to be everywhere and is the platform we should now be developing on.

    The reason for Aralʼs excitement is an announcement by Adobe that Flash is going open source. Not only will the swf format be open source, they are also relaxing the licensing on the flash player.

    All of this is good for the flash platform. Although it is never going to replace HTML, it does undermine one of the main arguments used by its detractors.

    Accessibility and AJAX

    While Flash gets a shot in the arm its main competitor AJAX is under attack. Brothercake has written a passionate article for Operaʼs development site pleading with us to stop using AJAX.

    His argument is that AJAX is immature and unnecessary in the majority of cases. He believes that the accessibility cost of using AJAX outweighs it benefits (many of which are oversold).

    I cannot say I agree with everything he has written, but the article does make you pause and consider whether your implementation of AJAX has been entirely necessary. Coming within days of the WCAG 2.0 candidate release, I think this article puts accessibility firmly back on the agenda. It will be interesting to see what affect WCAG 2.0. has on the growth of AJAX and web 2.0.

    Developing effective forum leadership

    Our final news story is anything but web 2.0. because it focuses on the oldest of community tools, the forum. It is an article by Patrick O’Keefe entitled Develop Effective Forum Leadership.

    The article is aimed at those website owners who run larger communities and need to provide guidance to their community leaders. I have worked with so many large organisations who have tried and failed to effectively run communities. Their failure is often down to bad decisions concerning moderation and management.

    This article helps to address those issues providing solid advice. If you are a community manager or have clients who run (or want to run) a forum then this is a must read.

    Back to top

    Feature: The personal website is dead

    This week Zeldman mourned the decline of the personal site. Several responded rebutting the claim. In this weeks feature I explain why I agree with Zeldman but just don’t care.

    Back to top

    Interview: Jeff Croft Talks About His View On Web Standards

    Paul: OK. Joining me today is Jeff Croft, who no doubt you have heard of. Good to have you on the show Jeff

    Jeff: Great to be here Paul, thanks for having me.

    Paul: So you work for Blue Flavour, and I have to confess the reason why I wanted you on the show is because you do tend to court a little bit of controversy, shall we say, is that a fair comment?

    Jeff: I suppose that’s a fair comment. I don’t necessarily do it on purpose, but it does seem to keep happening!

    Paul: Well you say you don’t do it on purpose, but I’ve looked through your blog, and you have some excellent articles on there that are really good and really quite excited me. Not necessarily because I agreed with every word

    Jeff: Sure

    Paul: But what I like about what you do, Jeff, is that you challenge kind of the standards, you know, you challenge the standard thinking and you kind of come at things from a different angle. So…

    Jeff: Right

    Paul: As a result of this, you seem to have antagonised a few people, especially in the standards community. Why is that? What have you done and why…why do people find you so annoying, Jeff?

    Jeff: Well I was going to ask you that same thing Paul!

    Paul: Ha ha ha

    Jeff: No, seriously, it’s a good question. Like I said, I won’t ever set out to antagonise anyone. I think sometimes, you know, people take opposing viewpoints on these industry matters, a little personally, that’s, you know, my opinion. I know I write in kind of a pointed way that sometimes is blunt and I tend to be the type of person who doesn’t always have a filter when maybe I should. But, you know, I love everyone in this community, everyone I’ve ever met in this community’s been awesome so I’m not…it certainly isn’t ever personal, but I think, dealing specifically with web standards, it sort of feels a lot like religion to me. Like I sort of see myself as a Protestant of sorts, like I…you know I came up as a firm believer in the dogma of web standards, but more recently I’ve sort of split off from the Church on a few key points, but in the end, I mean Catholics and Protestants are both Christians, right? And we read the same Bible which is, I suppose, designing with web standards, and so you know, just there’s….I usually sort people there’s probably 5% of stuff that I differ on than kind of the purist viewpoints. So I’d see it as a purist versus pragmatist sort of thing
    and I like to write about it and I like to write in a kind of a blunt way that I guess sometimes rubs people the wrong way.

    Paul: So you’d like to call yourself a pragmatist. Tell us a little bit about where you, you know, what areas you think that other people are being too purist over when it comes to web standards. What are the areas that get under your skin?

    Jeff: Well the main thing is just that I don’t really consider…I never think of web standards as the end goal. I think of web standards as a means to the end, and so, you know, when I’m building a website my priorities are, you know, to serve the needs of the client and to create a great user experience, more than my priorities are to validate or to, you know, use all the right ….most semantic elements all the time. I mean I do try to do that, but it’s…those are just in support of the greater goals that I have and I think…sometimes I feel like peoples’ priorities get a little out of whack there, and that’s kind of the purist mentality that I’m talking about.

    Paul: I mean the trouble is with writing posts like this, and this is something I get accused of as well, that when you say something like, well web standards, you know, are not the goal, they’re merely a means to an end and all the rest of it

    Jeff: Right

    Paul: Aren’t you actually encouraging lazy coding?

    Jeff: Well I don’t think so. I can see how it seems that way. I mean I definitely do believe that everyone should be writing valid markup and CSS and I just encourage people to remember that web standards are simply tools to advocate, you know, to help achieve the end goal, and you know, if you’re…I don’t know, I guess it’s kind of hard to explain, but if, like…let me use an example. If you’re building a house, I don’t think anybody would have their goal be…I need to use a hammer, and nails and bolts when I’m building this house. I don’t think that would be anybody’s end goal. Their goal would probably be like, I’m going to build a house that is structurally sound and has spaces that serve the needs of the residents and it’s comfortable and it’s aesthetically pleasing. They’d probably have goals like that. And you know, they probably would use a hammer, nails and bolts, but I don’t think they’d probably get so bent out of shape about, well in this house I used, you know, 3½ inch long nails instead of 3 inch nails, but those are the kind of like sort of semantic and pedantic debates that we get into in the industry a lot that irritate me a little bit because I feel like sometimes people just don’t pay attention to, you know, somebody can redesign a site that can be beautiful and amazing, and they make a blog post about it, and they say, you know, this is a new project I’ve done and it’s got all this new innovative stuff and the comments on it are, well you didn’t encode your ampersands and you know, you used too many divs and just to me I’m just like, man you totally missed the point, you totally missed all the great stuff that is there about my site.

    Paul: But I mean using your house example that you just gave

    Jeff: Right

    Paul: I mean, within, you know, construction there are standards. There are, you know, rules that have to be followed and it may be the case that the person that’s getting their house built for them doesn’t…don’t particularly care about those things, you know, they care about the aesthetics, they care about the living space, they care about that kind of stuff, but somebody has to care about, you know, the fact that it’s built to Fire Regulations and things like that. Is that not our job as a Designer to worry about things like that?

    Jeff: I think it’s completely our job, I just think that it is our job to …to do those things and to create great user experiences and have beautiful designs and…and it’s mostly just a priorities thing, like it’s just…I think all those things are important. Validating and creating, you know, writing semantic mark-up, all these things are important to me, they’re just… they’re just tools that I use to reach greater goals is all….and I think some people in our industry have turned that around to where they are more interested in writing valid code than they are in creating great experiences.

    Paul: Mmm. So do you actually think that there are situations where the, you know, these different objectives come into conflict, because you know, I can’t say that in my experience there have been many situations where you know, I’ve gone, you know, oh I can’t do that because it’ll make the code invalid or whatever, you know, where…or where, you know, I’ve had to over-rule a client because I feel that it would compromise, the, you know, the semantics of the website. They don’t often seem to come into conflict, but I mean do you disagree?

    Jeff: No,….no I agree, they’re very rarely in conflict if ever. It’s…you know, it’s more what irritates me and what I have talked about is more it has to do with the discussion and the kind of….community, you know, within the web standards community it’s not something that really affects client work too much or anything like that, it’s just I want to talk about some other stuff; I want to talk about design and I want to talk about users and I want to talk about community and networking and bringing people together and sometimes I feel like those conversations can’t be had because they’re…because as soon as somebody starts to talk about something a little bit more abstract and conceptual, people derail the conversation by saying, again, like your ampersands are unencoded, or you know, why did you use all these divs when you could’ve, you know, been more semantic, or you know, whatever. So….it’s more about the conversation…yes

    Paul: I’ve got to say, I can associate with your point of view, I mean at the moment I’m re-building the Headscape website, our corporate website, and you know, although obviously I should primarily be thinking about the client all the time and potential customers that are coming along to the site, after all, that’s the target audience, but you can’t help but almost be a little bit afraid, you know, that …oh is this code of good enough standard, are people going to criticise this, that and the other, and really you shouldn’t have to live your life in fear of what your peers will say.

    Jeff: Exactly, that’s exactly wha
    t I think.

    Paul: But I mean from the point of view of…we were talking about lazy coding weren’t we, and about, you know, does this encourage lazy coding. You guys have taken an interesting position at Blue Flavour, and I have to say this…this is something I think I probably disagree with, which is that you guys use Blueprint, which is the CSS library, actually in a production environment. That’s interesting that you take that point of view. Explain a little bit about how you came to that…that point, you know that position.

    Jeff: Well…well first of all I was sort of involved in the creation of Blueprint. It was…I was accidentally involved; I didn’t mean to be, but at my previous job I had…I had created a sort of CSS framework for us to use internally, it was a media company, a newspaper company and we had several different newspaper sites. They were all similar and we had a team of designers and we wanted to just sort of standardise on some….some class names and just some ways of coding things across our sites and across our team, so that you know, we would all kind of be on the same page, and I wrote an article on a A List Apart about that process and somebody found…somebody went and found that code and wrote me an e-mail asking if they could use it, and I said sure, I can’t support it, but if you want to use it, go ahead, and thinking that they were probably going to use it on their personal site or whatever, and it turns out what they’re actually going to do is build Blueprint. So that’s kind of how the whole thing happened and…so that’s how I got involved in it and I gotta say before I go any further that since then, Blueprint is very different from what I wrote and there’s been a lot of changes, and a lot of them are good but a lot of them I don’t like too, so I don’t….at this point in time I’m not as sold on Blueprint as I was three or four months ago just because of some of the changes they’ve made. But I think the reason, I mean the justification to me for using Blueprint or any CSS framework like that is the same justification that you would have for any Open Source project. It’s really good CSS written by smart people that has been tested by the masses, it’s constantly being updated, having bug fixes applied, and you know I believe that most of the time the Open Source community is going to be able to write better code than you or me or any one individual person, so to me that’s the justification, it’s the same reason I would use Apache or Django or Rails or Linux or anything Open Source because it’s just been proven time and time again that….that Open Source methodology works for having good code.

    Paul: I mean, I have to say, I had a look at it and played with it for a bit, and I’ve got to say that for some stuff it was very impressive, you know, if you’re putting together wireframes or, you know, doing initial production work then I can see a value in it, but I think what concerned me was some of the limitations surrounded the fact that, you know, it’s designed primarily for a fixed based site, but also…sorry, is that…am I wrong?

    Jeff: No, no, you’re absolutely right, although I think adding liquid is on their ‘to do’ list, but yes,

    Paul: OK. And then…I mean the other thing was that, you know, I’m trying to avoid using the word ‘semantic’ in order not to get in trouble with you, but I mean the thing that did strike me with it is that there were a lot of class names that you were having to put in, you know, which is fine, you know, I can accept that, you know, it’s not the end of the world if you do that, but you know, if it’s a site that’s going to be around over the long term, I just felt it was a little bit of a second-rate solution for probably the type of clients I do. Now I can understand that if you’re doing, you know, a lower…you know, lower end work, smaller websites, with less of a budget and you need to turn things around quickly then this is better than not using standards at all, but it just felt a little bit of a lightweight solution. Am I being unfair to it?

    Jeff: Nope, I don’t think you’re being unfair at all. I think you’re absolutely right and I think, you know, I mean at Blue Flavour, we have used Blueprint before, we don’t use it all the time, and it is…we do tend to use it in those situations where we have a very tight timeframe or a very tight budget, and just need to get things done and get them out the door as quickly as possible. Because like you said, I mean we think it’s a good solution that is better than not using web standards at all, but it’s…it’s never going to be as good as hand-crafting every line of code for, you know, for the particular project. We recognise that, but it’s, you know, sometimes in the real world, when we have deadlines and clients and budgets, sometimes just getting things done on, you know, an efficient way trumps being absolutely perfect every time which is again that pragmatist versus purist sort of view.

    Paul: I mean it felt like a bigger compromise, and maybe…I’m using some other, you know, frameworks and libraries, you know, I just jQuery for example in JavaScript, and this felt more of a compromise, more of interfering with the kind of underlying content of the site, and that’s what I was probably slightly uncomfortable with, was the idea that, you know, the content would be in some ways compromised if the site was going to be around a long time, you know, if it was a shorter term project that maybe wasn’t around as long, then the fact that the content is somewhat compromised maybe is not as big a deal.

    Jeff: Yeah, well I think, you know, when you were saying that I was thinking, you know, like you use jQuery, so do I. I think there’s a certain…like…those of us who are not great JavaScript people will lean on these frameworks, whereas I bet JavaScript gurus sometimes have the same feelings like about…it being a compromise when using one of those libraries, you know, and there’s probably people in the Ruby community that say, ‘oh, I’m not going to use Rails, it’s a compromise’, because they really know the ins and outs of Ruby or they really know the ins and outs of JavaScript and we really know the ins and outs of HTML CSS so yeah, I wonder if it’s always …these kind of libraries are always going to be a little more popular with people who are…who are like have to use CSS but it’s not really their primary area of expertise.

    Paul: So what you’re implying is that I’m a snob?

    Jeff: Sort of!

    Paul: Ha ha ha…..that’s fair enough, that’s OK. I don’t mind being a snob! So I’ve….so moving on from that then a little bit

    Jeff: OK

    Paul: Now I’ve read some stuff that you’ve written before critical of validators and you know, some of these automated validators that are out there. Maybe tell us a little bit about why you’re critical of them, why you feel so anti towards them?

    Jeff: Well it’s not so much that I’m opposed to the validators, I mean on the contrary actually I use validators almost every single day. What I’m critical of is the way people use them sometimes. I think that, you know, validators are there for…as a tool to help you de-bug during the development process, you know, you have some problem on your page and why isn’t it working? When you validate you find the error and then that helps you move along to solving it. But what irritates me is the use of validators as sort of in unprovoked attacks on other peoples’ code, you know, where again, it’s kind of that same…that same mentality of somebody launches their new site and the first thing somebody does is view source and validate it, so that they can then make a comment that says, you know, this is crap, and that is…that is really irritating. I feel like there’s almost never any reason to validate someone else’s code, I mean unless they’ve asked you to, I can’t understand why….it’s just that mentality of the first thing you do when you get to a site is view source is a little baffling to me, because I’m…I’m more interested in the design and the functionality and what are they doing here that’s new and interesting.

    Paul: I guess…but that depends…surely that depends on your priorities, I mean…you know, I find it quite interesting to look at other people’s code and how they’ve built the site. It doesn’t necessarily mean I’m going to validate it.

    Jeff: Right, and….no and I mean that’s fine, I do that at times as well and that’s certainly how I learned a lot of what I know, but I don’t do it with the intention of then picking apart every single error they made publicly, which is really the thing that bothers me.

    Paul: I have to say the other thing that concerns me a little bit about this is I’m starting to see more clients going and viewing source and validating websites and you know, it’s quite difficult, because I mean obviously like yourselves, we kind of sell ourselves on, you know, being standard based designers and produce good quality code and all the rest of it; it’s part of our sales package. And you know, when a client goes along and validates one of our client sites and it’s invalid, you know, you feel like you have to defend yourself in some way, but, you know, there are good reasons why a site won’t validate sometimes, and…and certainly once a client starts using a content management system you can pretty much kiss goodbye to it can’t you really?

    Jeff: In many of them, yeah.

    Paul: OK. That’s…it’s interesting to hear a little bit about the way that you operate and the kind of priorities that you have at Blue Flavour. In some of the posts that you’ve put up, I mean you were kind enough to send through a big bunch of your more controversial posts to me which was good. And I was reading through some of them, really enjoying them by the way, but there seemed to be this kind of under-lying current that maybe standards and even the W3C to some extent, a kind of stifling innovation. Where does this kind of feeling come from, you know, is that something you really, really believe and what makes you believe it?

    Jeff: I would say again it’s not so much that I think that the W3C themselves or the standards themselves are stifling innovation; it’s the culture of compliance that is around those standards and around the web standards community to where people are so obsessed with being valid and being compliant all the time that they…you know, they tend to…I think it even extends past actually writing mark-up or writing CSS to where people just keep doing things the same way that everybody else is doing them or the way that Jeffrey Zeldman told them is the way to do things, or whatever, and it just kind of….they just keep doing things the same way and not innovating as much as I would like to see. Now I say that, and I…but I know I probably do the same thing myself, like I don’t…I’m not always incredibly innovative either, so…so it’s kind of, you know, it’s a balance there. But I think….I think also, I mean…and this might be a little bit of difference in my viewpoint too, is when I really thing of web standards, the web standards movement, I think about the browsers. I think the…gold web standards movement was to get the browsers all rendering standards correctly and supporting standards, which for the most part has been done, I mean granted there are still little problems here and there, and IE isn’t totally there, but at least we know that they’re on board now. I don’t think of web standards movement so much as being a thing where we’re getting the developers all on board. I mean I guess that’s part of it too, but when I think about the web standards movement when I was, you know, when I was first involved in it four or five years ago or however long it was, to me it was all about the browsers, and so, you know, today I think there’s a sort of chicken and egg problem where…browser makers could be innovating and doing cool new things and the one that consistently has done cool new things is Webkit in Safari, I mean they’re adding the CSS3 properties and they’re adding, you know, they’re coming up with properties of their own and adding them and they’re…and they’re doing it, I mean today we have this name spacing, right, where they can say, you know, it’s going to be hyphen webkit hyphen border radius or whatever, so they can keep it out of the, you know, it’s got its own name spaces, kept out of the global area so it doesn’t conflict with anything else, and I would just like to see a lot more of that kind of innovation from browser makers where they’re trying these new things, they’re throwing them in, they’re letting developers play with them, and like I said, it’s kind of a chicken and egg thing I think where the browser makers would like to do this maybe, but they’re afraid of the backlash from the standards community. If they’re adding new properties that aren’t part of a spec, you know, the standards community is…has proven that it’s going to backlash against them and it’s going to say, ‘why did you add this, this isn’t in the spec’, and so then they don’t do things, but the developers and designers also would like to try new things but…so it’s kind of a chicken and egg thing there a little bit I think. So that’s the…that’s the main …the main plan I have on that, and the, you know, like there are examples, like X….sorry, XML HTTP request or Ajax, you know, was a pr
    oprietary IE property that they just put in, and eventually got standardised, and that’s kind of the way that I would like to see it go more is where the browser makers are doing new things and then we’re trying to standardise them, which is the opposite I know if, you know, some really respectable people and friends of mine like Jina Bolton and Andy Clarke which see that it should go the other way, which is that specs are written and then browser makers standardise on them, so…

    Paul: Yeah…I must admit, listening to you talk kind of fills me with a certain level of dread, to be honest, when you talk about browser manufacturers. You know, I studied…I studied designing websites back in ’95, and you know, and so I lived through this whole period of time where you have browser manufacturers, you know, introducing all kinds of bizarre tags and it was absolute chaos, you know, and you didn’t know what was happening on what browsers. What’s to stop that happening again, beyond the standards community growling in the corner aggressively?

    Jeff: Yeah, well I mean that…I mean I was there for that too. I studied also in ’95 and yeah, it was pure chaos. But I think, you know, I mean first of all I think the standards community has made a lot of inroads to where these, you know, I don’t think it would be complete chaos simply because we understand the value of standards now. And there are some…there are some mechanisms in place like the name spacing I’m talking about, where they can do these things and keep them from conflicting with other…so when …when WebKit decides they’re going to add border radius property, they can do it under dash webkit dash border radius, so that if anybody is actually using the real border radius without a, you know, prefix, you know, there’s no conflict, so I think, you know I just feel like there’s some mechanisms in place that would keep it from being so chaotic and the value of standards we’ve learned through the web standards movement, you know, and the browser makers are now on board with the idea of inter-operability, I think would keep it from being so chaotic, but I guess I don’t know for sure. It is…it’s definitely…there’s definitely a balance there because I definitely feel like the browsers have not been doing as many new things as they did back in those days, but those new things did cause problems too, so it’s, you know, but as a Designer I sometimes get bored, I’m like, I’ve played with all that stuff; I’ve played with all the tools we have and I want to try something different, you know, I want something that will…I want advanced grid positioning and, you know, I want to be able to draw shapes and, you know, it’s not out there.

    Paul: I mean that is the only trouble I guess with…you know, you were talking about innovation and we need to be innovating more as Designers as well as browser manufacturers. The trouble with innovation to some degree is that you’re always in danger of undermining users’ expectations. I mean this is something you hear someone like Nielsen go on about loads. How…where do you feel the balance is between kind of doing cool new stuff and…you know, not undermining users’ needs or expectations?

    Jeff: Well you’ll probably remember from back in the late ‘90s and that sort of thing that there was….and another sort of interest of mine is the sort of demise of the personal website, but back in those days, there was just so many experimental kind of crazy out there personal projects that were happening, and I think that that is a great place to try those things, because they’re not…they’re not real users accessing them; people that are using them are, you know, expecting that, I mean that sort of thing’s a great place to try new things, is on personal projects. Now again, with the culture of compliance that we have, I don’t know how that would fly today. Like if somebody made some crazy experimental site, I think there’s a certain fear of doing that because of backlash again from the web standards community, like you know, it’s a thing where people aren’t seeing the…the meaning, you know, it’s…I’m putting this out there because I’m trying to do something new and difference and …and it’s almost not allowed by the web standards community. Well, you can’t do that, because it doesn’t validate, or you know, whatever. And again, like I said, that’s not always specifically about validation and mark-up. It goes onto the…to that …into usability and into layout and design where people say, don’t change that because it’s messing with users’ expectations, but I think there are places where you can try those things and personal projects to me are the big place where you can try that.

    Paul: You’ve got a good point about personal website. It’s like everybody now …have…you know, it’s all about blogs isn’t it, it’s all about….there’s almost this kind of citizen journalism thing where, you know, we’re all actually trying to create a little audience for ourselves and so therefore we don’t want to do anything too dangerous with our…with our personal sites. I remember my….my first personal site was absolutely chaotic, you know, it had no proper navigation whatsoever, but it was fun, it was a place I could experiment, so yeah…

    Jeff: Yeah, that’s a real kind of…pet annoyance of mine is that …the loss of that, and I do think, you know, it’s because everything’s a blog, and I love blogs, and you know I have a blog, but I still wish that there was just a little bit more of that crazy experimentation that we had going on back then.

    Paul: Mmm. I mean it’s a good point as well. A question I often get asked by people is, you know, how do I promote myself online. They say, I don’t want to…I don’t want to run a blog because I don’t want to write. Well you know, a personal project in a way you’re trying out different things like a sandbox you can play in. It’s a good way of promoting yourself and showing what you’re capable of, and that you do innovate without having to write reams of stuff, because let’s face it, not all of us are big writers, so….yeah

    Jeff: Right.

    Paul: Good to have your perspective on things. It’s really nice to have a kind of new perspective and you know, a different point of view, so great to have you on the show, and no doubt we will get you back in again in the future. Good to talk to you.

    Jeff: Great. Thanks so much for having me.

    Thanks to Anna Debenham for transcribing this interview.

    Back to top

    Listeners feedback:

    Getting a site
    off the ground

    Shaun writes: Following the headscape redesign and promised boagworld redesign what tips can you give to getting a personal/own site off the drawing board/local machine and actually published.

    The problem with internal projects is they lack motivation. They are never as important as client work because they donʼt directly generate income. The answer is to increase their perceived importance. I use a number of techniques:

    • Document the benefits to your business or personal profile.
    • Produce a statement of work just as you would an external client.
    • Price the project so that you can set it against your targets as a marketing cost.
    • Set a deadline and preferably announce that publicly so you are forced to meet it.
    • Block out time for the project rather than attempting to “fit it around” client work.

    Ultimately it comes down to determination. However, knowing the value of the project and treating it as any other project really helps.

    Testing

    Erich writes: Thanks so much for the show, all the work you guys put in really shows. It is great learning about aspects of the business that I donʼt get to deal with much.

    I was just wondering if you guys had any kind of a testing station at Headscape. We are looking at putting something like that together at my work. Somewhere you can just go sit at and run through all the browsers, maybe even some with different versions of flash and such. Do you guys run anything like that?

    Because our designers are based remotely it is not easy to have a central testing suite. We did try that at one stage but it did not work. Connecting remotely wasnʼt as smooth as it should have been and we found multiple designers often wanted access at the same time.

    Currently, each designer runs a number of virtual PCs on their individual machines. Most have two versions of XP one running IE7 and one with IE6. We also run multiple version of Firefox and Opera. Most of our designers also own macs allowing them to test Safari. Those that donʼt connect to a mac in the office.

    To be honest our testing environment is not the most sophisticated. Most clients do not want to pay for testing against minority browsers and when they do we setup something specific for their needs usefully using a virtual machine. If you are interested in setting up your own Virtual Machines then I recommend VMWare Fusion(7) for the mac and Virtual PC(8) under windows.

     

    113. Hiring

    On show 113: Christian Heilmann on common Javascript mistakes. Marcus talks about hiring new staff and Paul shares his journey into screencasting.

    Play

    Download this show.

    Launch our podcast player

    News and events | Hiring new staff | Christian Heilmann on common Javascript mistakes | Listener emails

    A quick request. We are really in need of some more transcribers to help with the interviews we do every week. The team we have are doing an amazing job but it would be great to spread the load.

    If you feel you could help once in a while please drop me an email and I will add you to the list.

    News and events

    Highly extensible CSS

    A while back Cameron Moll released a tantalising screencast of a seminar he was running on Highly extensible CSS. Website today need to be ultra-flexible, dealing with changing content, multiple devices, and user customisation. Cameron’s presentation aimed to teach designers and developers how to build interfaces capable of adapting to the unforeseen.

    Unfortunately, I didn’t get the opportunity to attend. I was therefore excited to discover that Cameron is about to cover the same subject in a series of four posts on his website, all for free!

    So far he has only posted the introduction. However I am really looking forward to the whole series. For now just check out the screencast and see if it excites you as much as it did me…

    Video tools

    Talking of screen casts I have actually been working on several myself at the moment. We are in the process of redeveloping the Headscape website and have decided to include a couple of demonstrations and presentations.

    This means I have been in research mode and I thought I would share what I have found. Firstly, I have discovered a great screencasting tool called Screen Flow. This Leopard only software stands head and shoulders above anything else I have tried on either Windows or the Mac. It is amazingly easy to record and edit your screencast and has some great built in effects. My favourite feature is that it will capture from both a web cam and the screen at the same time. This allows you to cut between video and the screen or even overlay a video feed on top of the cast.

    Once I had recorded my video I started to look for somewhere to host it. Although I would be foolish not to put it on Youtube where it will get the most exposure, I didn’t want to use Youtube when embedding on my site. The quality on YouTube is poor and you are limited over length and size. With this in mind I looked at a number of competitors. The winner for me turned out to be Vimeo. The quality is superb, they are much more flexible over length and time, but most of all they provide links to the original file and allow you to customise the interface.

    So, if you are looking to create a screencast I highly recommend Screen Flow and Vimeo. Also, if you are looking for tips on how to make an engaging video then check out Ryan Caron’s tips over at Carsonified.

    Microformat boost

    The last thing I want to mention in this week’s news segment is the growing interest we are seeing in Microformats recently.

    For a start Firefox 3 is going to have built in support for Microformats, which will be hugely significant in itself. However the guys over at Yahoo! are doing some interesting stuff in the area too. Yahoo! Micro Search is a new way of viewing search results that include all kinds of metadata including microformats. According to David Peterson at Sitepoint this could allow Yahoo to really challenge Google.

    I am not sure whether that is true or not, but I do know it is a great time to start using Microformats. If you want to get started then check out Microformats.org or for you more advanced users have a look at this interesting demo of compound Microformats.

    Back to top

    Feature: Hiring new staff

    Marcus shares his thoughts about taking on web design staff for the first time.

    Back to top

    Expert interview: Christian Heilmann on common Javascript mistakes

    Paul: As I said at the beginning of the show, joining me today is Christian Heilmann. Hello Christian, how are you?

    Christian: Hello Paul. Why it’s quite fun cause it’s Valentines day & I’m stuck with you as a date.

    Paul: Well I’m sorry that you had to ah to endure me on Valentines Day but I’m sure you’ll survive. And um yeah… so basically, the reason that we’ve got you on the show today is we want to talk a little bit, a little bit about javascript. Now we’ve talked a lot of times about javascript before and it’s not a new subject, but I kind-of um… felt it would be worth touching on the kind-of common mistakes that we’re seeing a lot in the world of javascript at the moment. I think um… you know obviously javascript is very in and there’s load of cool stuff being done with it but not always in the wisest ways. Um… and then on top of that, so there’s this kind-of group of people that are doing quite advanced stuff with javascript with maybe not considering all the ramifications of what they’re doing. And there’s another kind-of group of people which are people like myself that go ‘Ewww… look at that, that’s cool I want to start doing things like that.’ And so you know a little, a little knowledge is dangerous as they say, and you know we’ve picked up books like Jeremy Keith’s scripting book and read that and now we think that we can, we can build javascript applications and are kind-of hacking things together. So I thought lets spend a few minutes looking at those, those kinds of issues. So um um… maybe probably a good place to start off if you don’t mind Christian is what advice you’d give to somebody starting to learn javascript so that, so that they kind of avoid some of these mistakes you know from the get go. What good principals, good foundations should they be working on?

    Christian: Um… the main foundation is that javascript is a language in its own rights. It’s uh uh… you can not take any other knowledge and try to apply it on to javascript and this is where the two angles actually come where people that come from a higher programming language background trying to find the same principals that apply there inside javascript

    Paul: Um hum…

    Christian: Or people that come from CSS design background, basically think that it’s as easy as applying a CSS selector to an element that everything will be matched magically…

    Paul: Yeah…

    Christian: … and not realizing that there is an impact on speed and an impact on how the browser actually finds these things and what kind of mistakes the browser does. The main thing to remember about javascript is ah… there are many different ways of javascript, there are many different environments where it’s applied. So there is lots of really clever things being done right now with javascript, even on the service side and inside frameworks and inside API’s. But there’s also, in the end you would run it in a browser sooner or later. And if that’s where you are going to work the best advice is actually to not trust javascript ever and to actually um… enhance with it but not really rely on it.

    Paul: Um hum…

    Christian: So if there is a window print link, then this link should be generated with javascript and not just be an ‘href’ javascript window print because if somebody doesn’t have javascript or for some reason javascript’s broke, or the engine doesn’t work in your environment then you click the button and nothing happens. And there’s nothing worse than uh promising an end user something that you don’t deliver in the end.

    Paul: Yeah.

    Christian: The other thing is that uh… when you start from javascript, one of the first things to remember is that you should always learn the if statements and learn that they’re your best friend. Like never do: ‘apply something’ BUT IF ‘something’ THEN ‘apply something’. So if you…

    Paul: Umm…

    Christian: Try to access a heading with an ID for example, and then you don’t just do: HEADING ID ‘something’ = ‘something’… cause it might not be there.

    Paul: Yeah.

    Christian: So basically test for it, before you apply it. When you follow this principle through with all of your programming, this kind of defensive programming, then you will (we will) definitely write good javascript in any programming language really. Over the years when you get more and more experience you just learn more and more ways how the technology that you use fails…

    Paul: Mmm…

    Christian: …rather than actually succeeds. So you learn how to avoid the biggest pitfalls.

    Paul: I mean, you always hear this thing don’t you about um… that not all browsers support javascript or that not all users have javascript turned on. I mean how real a problem is that? Is that being overly cautious to worry too much about that kind of thing or is it a real problem? Are there actually a lot of users out there that… that don’t have javascript for one reason or another?

    Christian: It’s impossible to say. Its statistics and it’s a bit like flash. When you when you look at flash statistics and you hear like a 99% have it enabled on the Adobe side, then you’re like ‘Oh yeah really.’ because these are the only stats that you find…

    Paul: Um hum…

    Christian: …the company that delivers that is a bit like… yeah, I think that the Microsoft help pages with have a lot of hits from people with Windows.

    Paul: Yeah.

    Christian: So um… it’s not really a problem I don’t see the problem at all. I see the problem of people… uh, architecting and designing applications around the premise that javascript will be there, and everything will be happy and work.

    Paul: Mmm hmm…

    Christian: If you write your applications like javascript does not need to be there, but is nice when it’s there and actually makes it a lot smoother, then you don’t have a problem…

    Paul: Mmm…

    Christian: I don’t buy this whole argument of like… oh AJAX is so cool because we don’t’ have much traffic on our servers any longer. It’s like yeah, but you never know the environment that javascript is run in. It could…

    Paul: Mmm…

    Christian: …my mobile phone, it could be it could be an iPhone, it could be it could be an old browser. I just bought myself this eeePC that doesn’t have much memory. It’s uh… you can never expect the end user to actually cater their hardware to your needs…

    Paul: Mmm…

    Christian: So it’s pretty… it’s pretty unsafe to actually rely on it. So even if the statistics are ridiculously low, it doesn’t really matter because you don’t want to deliver a bad practice and deliver a bad experience to users.

    Paul: Mmm…

    Christian: And then there’s, of course, the SEO problems as well. If you have a navigation that’s dependent on javascript and doesn’t show anything – or you make elements clickable that shouldn’t be clickable, then you won’t have search engine spiders following these links and your sites won’t be indexed.

    Paul: Mmm…

    Christian: Same with accessibility. When you make something clickable that is not clickable by default, like a ‘span’ or a ‘div’ or whatever, then you can not expect a user agent actually to allow people with assistive technology or people that use a keyboard to use the same application because browsers are just not clever enough for that.

    Paul: Mmm. So what about people, um… starting out as absolute beginners – what are the most common mistakes you’re seeing them make when they start out doing javascript?

    Christian: A lot is copy and pasting and hoping that nothing breaks…

    Paul: (Laughs)

    Christian: …and ah… also um… a lot of it is skimming tutorials. A good tutorial writer will tell you a lot in the paragraphs between the code examples.

    Paul: Mmm.

    Christian: And um… just going through the code examples and trying to figure out what’s going there yourself and copy and pasting it does not really make you a good developer. This information was put there for a reason and actually explains you the smaller bits that you need to know about the language. ‘Cause most of the javascript errors that actually happen in the real world is not because you did a coding mistake, but because you made an application mistake that you expected a browser to do something. Or you expected an application to give you the right information back, where as you didn’t test for it. So um… I think trusting tutorials and uh… just copy and pasting code without actually knowing what it does is a very dangerous thing.

    Paul: Mmm… Would you apply that same principal to frameworks? You know and not under… if you don’t understand what a framework is doing then it is probably best to avoid it.

    Christian: Well it’s a matter of what it does. I mean uh… the last few years in web development have become a lot more transparent than before and that’s… Firebug is actually to blame for that.

    Paul: Mmm…

    Christian: It’s great because you can look at code that is generated by javascript or a backend application and you always know, you can always analyze the whole document ñ what’s doing on there if you know your Firebug. That’s another thing that I would actually tell any developer that would start with javascript to get his head around it’s like java… uh… Firebug is a great great way to learn from other people’s mistakes and also to monitor what’s going on in your scripts all the time. When it comes to library’s, that’s a bit of a different story because um… I had a bit of foot in mouth moment there when I proclaimed in the past that most library’s are bloated and unnecessary and um… now I am part of a library…

    Paul: (Laughs)

    Christian: …and uh I’m also I also talked to media AJAX to a lot of library developers and I realized that all the libraries do the same thing. All of them actually make the pain and the uncertainty that is browsers out there bearable for you.

    Paul: Mmm.

    Christian: So um… if you don’t understand what the source code of jQuery is, or the source code of the YUI is that does not mean that you shouldn’t use it.

    Paul: Okay.

    Christian: Other people have had that problem before you and loads and loads of people find bugs and submit bugs and help these libraries get better. So now a days if you are a new javascript developer I would basically say that you have learn the syntax, you have to learn the standards like what does DOM scripting mean, how does event handling work – but by all means if you go into a production please please use a library.

    Paul: Oh okay.

    Christian: Because that one take the cruft of all the fixing and uh… hacking that you have to do to make something work away from you.

    Paul: Mmm.

    Christian: It’s a matter of what you do. I mean if you’re doing a high traffic Twitter clone, or whatever, that runs an error application then you might have to these fixes – but you’re not necessarily going to do that as a new beginner.

    Paul: Okay yeah… that that’s a very different opinion than I’ve heard in the past and it’s quite interesting to hear the other side of the argument. It’s good. So what about… what about dangerous people like me? So you know… where I knew nothing about javascript but I decided: ‘Yeah, I really need to learn this’. So I got a couple of books, I’ve read a couple of books and I’m kind of up and running but I’m not… you know I’m not a developer. I’m not somebody that’s an expert. You know… what other kind of common screwups you’ve seen people like me make?

    Christian: Um… It’s tricky to say. It’s like most of the time, what these kind of people do is also try to solve problems that other technologies have with javascript.

    Paul: Mmm…

    Christian: Which is sometimes cool, but sometimes it’s also thinking about there’s a reason why that doesn’t work. So um… I mean the classic is… the classic is like rounded corners and things like that. There are loads of javascript rounded corner solutions which on the outskirt look like they are really clean solutions. This is also might be to put a class on a ‘div’ and to put a bit of javascript in and then everything has rounded corners and there’s no harm done.

    Paul: Mmm.

    Christian: That the javascript needs to inject a lot of HTML and probably is slow doing so. It’s the other side of the story it’s uh… I think people like you, that are just enthusiastic about it and basically want do it are not necessarily savvy of the implications that it has.

    Paul: Yeah.

    Christian: So the uh… the information that we need there is that we need a lot more tutorials on um… how javascript impacts performance. And we are starting with that already in the development network and other people are doing that as well, but there are lots of mistakes being done as well there. The other problem that I see with people that have just started with javascript, is they apply… they find one solution, they find one library then they become the biggest fan of that library then everything else is rubbish.

    Paul: (Laughs)

    Christian: And uh… that is a very dangerous attitude as well because you will not be, you will in your career work for different clients that will use different libraries as well. So you shouldn’t make yourself dependent on only one but understand what the benefits of each of them are and where you should apply them.

    Paul: Um huh.

    Christian: And how they actually make your life easier, or how they make your life less easy, than another competing product. So the implications there is that a lot of people use these newer libraries, or newer ways of using javascript, to actually make javascript behave like their favorite language or their favorite technology. That’s why people went nuts with every javascript library came up with the CSS selectors.

    Paul: Yeah.

    Christian: And that’s great because now I can go fifty levels deep in my CSS selector and the javascript finds what’s in there. While this is already an indicator that your HTML is not necessarily good structure

    Paul: (Laughs)

    Christian: …and it also means that if you change your HTML in the future you also have to change that path, or if you don’t change that path then your javascript will break.

    Paul: Yeah.

    Christian: And a lot of libraries break silently as well. So instead of just getting the error in your face that you’ve basically screwed up, you will not know what’s going on and will wonder what’s going on.

    Paul: Mmm.

    Christian: And when that happens that’s normally when people, like you, fire up emails to the library developers and tell them that their product is rubbish.

    Paul: (Laughs) Yeah… I can’t disagree with that. That’s the kind of thing that I’d do probably. Um… what about, I’ll tell you the one thing that I’ve come across is that… I’m kind of competent enough to write functions to do a lot of the things that I need to do. Nothing really complicated, I couldn’t build anything too sophisticated, but you know enough to get me by. But then as I’m kind of looking at other people and what they’re doing um… a lot of them are using object orientated type techniques in the code that they are writing. There’s me hacking away with little functions and there seems to be some transition across object orientated approach when you kinda hit a certain level… you know why, what’s the benefits of that? Why do people take that kind of approach?

    Christian: (Laughs) Um… It’s been very beneficial in other languages, and other environments, especially when the environment is rather sophisticated.

    Paul: Mmm.

    Christian: Then ah… you seen for example action script. Action script has been as much as a hacky javascript. Yeah, look what I can do if I do it this way language and now with the Flex frameworks, and Adobe opening up more and more to the java world, um… it’s getting more and more into structured ways. And the structured ways are hard to understand for somebody who is not from that background.

    Paul: Mmm.

    Christian: And I can safely say that, I’m not myself. So I um… I have a lot of problems with like properly, or massive structures, and frameworks. But when you see people do proper action script, for example, or do Rhino applications for the server in javascript, or some of the things that are happening with javascript 2… that there is a reason for that and the reason for that is the scalability is just so much bigger.

    Paul: Right.

    Christian: It’s uh… basically you can extend an object and I can reuse a class and I don’t have to worry about that. It’s like I start building these little small components, all of them in themselves tested and unit tested, and I know they work. And then I can build a bigger application from them.

    Paul: Mmm.

    Christian: Basically without really needing to know to test these things ever again.

    Paul: Yeah.

    Christian: That’s how things like PEAR and PHP and Perl libraries work as well. It’s people extending these kind of already existing bits, and bobs, rather than starting from scratch every time.

    Paul: Mmm hum.

    Christian: Most of the time for the little web development things that we do like the AJAX form or the Constentina navigation that’s not necessarily needed, but when you write a library for example, and it grows, like YUI is growing or like jQuery is growing as well… then you need to adhere to these standards ’cause otherwise everyone will just submit their own code in forms that are just terrible.

    Paul: Yeah.

    Christian: And there’s not much magic to it. I mean I get annoyed when I see javascript guys going on stage and saying like: ‘Well guys, this is a function and when it’s an object it’s a method and…’ and why should I know this? Well you should know this because you need to communicate with other developers as well sooner or later.

    Paul: Umm hmm.

    Christian: And these people speak that lingo and rather than you having to explain yourself for 15 minutes you could communicate in 3 minutes.

    Paul: Mmm.

    Christian: And that gives you more time for lunch break.

    Paul: (Laughs) …or drinking…

    Christian: So the worlds of hard core programming and javascript are actually getting closer and closer and seeing some of the things that browser vendors come out with and some of the other software that builds on web technologies that is being built at the moment, I don’t think that we can actually rely on our being the cool cookie web developer anymore.

    Paul: Mmm.

    Christian: It’s a bit like we have to have broaden our horizons the same way that backend people have to broaden their horizons when it comes to using javascript, but you can only make someone understand your problems when you understand how they tick.

    Paul: Mmm.

    Christian: Otherwise you start preaching to the choir.

    Paul: Yeah. Okay here’s the last question to wrap up with. I’m going to open it up and let you rant uncontrollably. What are the worst mistakes that you’re seeing at the moment made with javascript, just generally.

    Christian: Uh. The worst mistakes that I see are that people write little scripts for tasks over and over again.

    Paul: Okay.

    Christian: The same task and I see them actually tying the interface a lot to the javascript. So…

    Paul: What do you mean by that?

    Christian: Instead of making a javascript that actually creates the things it needs, there will be HTML that is just not necessary where the is not javascript available.

    Paul: Okay yeah.

    Christian: So instead of starting with the proper HTML and CSS structure, you basically have this whole gumph of HTML because there’s the javascript to clean it up anyways.

    Paul: Yeah.

    Christian: So um… basically the main tip is you will never ever be able to replace a proper HTML structure. It doesn’t matter where technology is going because technology will go away from that sooner or later, but at least a human could actually go there and see that there is a structure.

    Paul: Mmm hum.

    Christian: And that there’s a way to convert this to something better in a second step. If you’ve created a lot of spaghetti code with like HTML and javascript mixed in and lots of little scripts in there, then you will never be able to convert that to something better in the future and this is what we’ve been running in circles for years and years. We’ve never been improving things, we’ve just been fixing things and adding little bits, and bobs, to it.

    Paul: (Laughs)

    Christian: The other thing that I keeps seeing is well the fan boy thing, about javascript libraries and of the academic way of some people measuring javascript. You have all these like, I mean there’s people that spend like weeks finding different javascript includes and script libraries and measuring how fast they are on their computer…

    Paul: (Laughs)

    Christian: …generating twelve thousand objects and trying to put them on dominoes. Show me the application that needs that done, then your comparison actually makes sense.

    Paul: Yeah.

    Christian: It’s the same as CSS. You have like ’10 Most CSS Tricks That You Never Knew’ or ’10 Most Beautiful Naviagations’. It’s like list blog posts digging their way through the internet.

    Paul: (Laughs)

    Christian: And it’s the same way there right now, like I can appear immensely cleaver if I just put loads and loads of effort comparing things to each other. Instead of saying ‘this’ means use ‘that one for this one’ and ‘use that one for this one’ cause the benefits of that one library is ‘this’ and the benefits of the other library are ‘that’.

    Paul: Yeah.

    Christian: It normally is like, ‘Oh yeah… that library won.’ or ‘All of the others are bad’.

    Paul: Yeah.

    Christian: And that’s never the case.

    Paul: Hmmm.

    Christian: We have to get away from this putting things together randomly and making up an application, to a proper web application design and I’m going to be in New York at the end of the month, no actually beginning of next month at AJAX Worlds and my talk there will be about how to do javascript design and javascript architecture of big applications.

    Paul: Mmm hmm.

    Christian: That’s going to be quite interesting feedback from the audience I’m quite sure about this, but it’s a matter that we grow up, we actually have to grow up as web developers and take our stuff serious and actually make sure that we don’t build for ourselves – but we build for the guy that comes after us cause that will always happen as well.

    Paul: Yeah… and that’s really good advice.

    Christian: If you think like that, then you will never write bad code and sometimes people just have to suffer that themselves before they start doing it.

    Paul: Mmm.

    Christian: It’s always clever to think of yourself as the javascript god that can do things better anyways, but some times it’s good to leave your superhero skills in the corner and just do something that works and that’s understandable and spend some time documenting for the next guy that has to take it over from you.

    Paul: And I think that applies to everybody you know people, even people doing HTML or CSS or server side stuff thinking about the next person is, yeah, hugely important.

    Christian: Yeah.

    Paul: Thank you so much Christian. That was very useful and I really appreciate you taking the time to come on the show on Valentine’s of all days. Good to talk to you Christian and we’ll speak soon.

    Christian: See you soon. Bye.

    Back to top

    Listeners email:

    Rolling out new features

    Our first listener comment is from Alex who has come up with a clever little approach for educating existing users about new features…

    I just listened to show 112, where you mentioned Christian Heilmann’s javascript walkthroughs. These walkthroughs reminded me that I wanted to do something similar for our website, except I wasn’t able to squeeze it in before the deadline.

    My workplace decided on a total revamp of their website, and the final design had some substantial visual and navigational changes. Among other changes, disparate logins had been consolidated into one login button. Of course, now we had the problem of habitual users; because the website hadn’t changed for several years, how do we now try to avoid several hundred support calls asking where the logins have gone?

    Well, the obvious solution is to not make such drastic changes. Going for evolution, not revolution and whatnot. Failing that, is something like Christian’s walkthrough popups. However, these would still show up for new users, for whom this information would prove totally useless.

    Here’s the solution I had planned:

    A couple weeks before the new site or feature launch, we use javascript to set a cookie. This accomplishes two things: 1) we target people who have javascript, so we know the popups will work for them, and 2) we’ll know they were at this page *before* we changed the design or added a feature. Now, once we launch, we check for that cookie using PHP (or other server-side scripting). Why do this on the server side? Well, it lets us avoid even inserting the popup code for people who don’t have the cookie. If the cookie exists, we can then delete the cookie (so they don’t see the walkthrough again), and then insert the walkthrough divs and javascript.

    Even though I didn’t get a chance to implement it, maybe this will help other people prepare for site overhauls.

    What a great idea Alex. Existing users rarely like sudden changes to the sites they use regularly and often need a lot of help making the transition. This is an excellent way of doing that without confusing new users with unnecessary information.

    Content management and CSS

    Our second listener contribution is a question from Adrian…

    Thank you very much for the show – it has been so helpful!

    I have been given the job of creating an Intranet site for a small business. After listening to your shows I would love to create this website using webstandards and have been learning CSS. As well as this it is important that the users of the site can modify the content via a CMS.

    So my questions are; can both of these things be satisfied? Also is it possible to design the website using webstandards and then “plug” a CMS into the already created website?

    It is definitely possible for content providers to update content built using CSS. In fact it is easier, and allows the designer to maintain more control over the design. Traditionally content providers had to make all kinds of design decisions when adding content. If they needed to add a heading they had to decide what that heading looked like. If they wanted to make a piece of content stand out, they would pick a colour and font size to make that happen.

    However, when a site has been built with standards the content provider doesn’t need to worry about what content will look like. They simply say this is a heading by defining it as an H1 and the CSS will decide how to style this. Equally to make something stand out they mark it as strong and the style sheet does the rest. Simple.

    The only problem is that some content management systems do not have WYSIWYG editors capable of supporting this approach. They are still focused on giving the content provider design control. Fortunately there are editors out there that do think in this way. A good example is xstandard although there are others. These can just be dropped into your CMS.

    Finally, it is certainly possible to plug standards based code into a CMS. Infact, it is actually easier because the style and content have been separated. A content management system is (as it name suggests) primarily concerned with content. It doesn’t care about how that content is styled. Nothing makes integration easier than nice clean meaningful markup, unencumbered by formatting.

    107. Running to keep up

    On show 107: What should you be learning about in 2008, Jason Beaird on web design basics and how to deal with portfolio pages.

    Download this show.

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    News and events | Where to focus in 08 | Jason Beaird on design basics | Listener emails

    News and events

    Setting expectations

    Our first news story today is an article on working with your clients. Specifically it focuses on the subject of setting your clients expectations and clearly communicating with them.

    We all work for somebody. We all have clients in some form. Whether our clients are other companies or simply our boss we all know the feeling when they seem to expect something which we believed we never promised.

    This article looks at two ways of managing this kind of scenario. First be diligent up front. As the article says…

    Setting expectations isn’t difficult, or mysterious, but it does take time and you have to be diligent about it.

    Second it suggests being consistent. That doesn’t mean you are inflexible. It means that you need to be consistent in your communications throughout a project. If goal posts move, it is important that you explain the ramifications.

    The principles of this article are universally applicable. So whoever you are take a few minutes to check it out.

    Great websites do, not say

    The next post I found falls into the category of “it’s funny because it’s true”. It’s a post by one of my favourite bloggers Gerry McGovern who seems to rant against websites that spend more time talking about user experience rather than offering it. He begins his rant by focusing on welcome copy…

    I don’t want to pass meaningless pleasantries with your website. I don’t want to shake its hand. Or talk about the weather. I’m at your website for a reason. I’m in a hurry. I’m impatient. So kill the welcome, please.

    He goes on to criticise sites that waste valuable copy explaining how easy their sites are…

    If it’s really easy, why are you telling me it’s really easy and quick? For starters, you’ve wasted my time by making me read your meaningless sentence.

    If you ever write copy for websites then you should read this post. If you don’t then check it out anyway if only for the pure entertainment value.

    CSS: The All-Expandable Box

    My final suggestion for your reading pleasure is a post on the Web Designers Wall entitled The All-Expandable Box. This solves a problem which I encounter all the time.

    As you will know if you listen to this show regularly I am a great fan of using ems for typography. I like the idea users can resize their text to suit their own requirements.

    The downside of this approach is that it can quickly break designs especially when text is contained within a box. The box will naturally expand vertically but not horizontally. The result is that you loose control of line length. Enabling the whole interface to expand including the box itself is very useful. This article shows you how.

    Its a nice clean technique that should act as a building block for much more complex things. So if you are considering doing more ems based design then this should be a nice starting point.

    Back to top

    Feature: Where to focus in 08

    As web designers we are all busy people. We are in such a fast moving sector that it can be hard to know what is worthy of our attention. Should we be focusing on Silverlight or brushing up on Javascript? Learning Rails or grappling with mobile devices? This week I want to share my thoughts of where you should be focusing your energies in 2008.

    Back to top

    Expert interview: Jason Beaird on design basics

    Paul Boag: Joining me today is Jason beard author of an incredibly useful and wonderful book that I’ve really come to love. That’s – How would you describe it? Is it a basic introduction to designing?

    Jason Beaird: It’s a basic introduction to graphic design principles. The book was really first intended for web developers in fact the initial working title was web design for developers and it kind of expanded into just a introduction to graphic design principles for anybody not just for developers, not people already creating websites. But anybody interested in design really.

    Paul Boag: Mmm what’s so great about it is that you’ve kind of really taken time to go over the basic principle of creating a beautiful website. Which I guess is the title of the book, “The Principles of beautiful of web design” that’s the title isn’t it?

    Jason Beaird: That’s correct.

    Paul Boag: I really should have it in front of me shouldn’t I [Jason laughs] Oh but you’ve got to be fairly impressed that I knew that of the top of my head.

    Jason Beaird: I’m just impressed that you have a copy yourself.

    Paul Boag: Well yes I do. And it’s good because a lot of people that listen to this show are not necessarily professional designers we have a lot of people who listen to the show who are website owners but have to do a bit of design in order to maintain their site. We’ve got Developers that developing applications and having to do some design as part of that and we’ve also got people who probably are designers but not full time so are interested in how the professionals go about doing these things. So it’s a really good book for the boagworld listeners and why I’ve been so desperate to get you on the show for so long Jason, so it’s good to have you Jason.

    Jason Beaird: So everybody laughs along.

    Paul Boag: Well you’re a busy man; you’ve got a lot to do. So I thought what we would basically do is take the chapters from the book and maybe pick out some of the basic principles from each of those chapter and get you to talk about them little bit. So the chapters in your book are layout and composition, colour, texture, typography and imagery and that for a start made me very enthusiastic. Because it’s like really obvious, basic stuff that here are the main issues you are going to come across from a design prospective and you know we’re going to do a chapter on each which I just thought very refreshing and very logical and that’s good. So let’s kick off with layout and composition so tell us a bit about some of the stuff you cover in that chapter maybe and some of the basic principles that non-designers need to know about.

    Jason Beaird: Well the entire book is really just basics, in my opinion. It’s just stuff that a lot of people think designers have as intuition and really it’s just stuff you can learn and learning these principle is like learning how to hand code. Really you can a website using a WYSIWYG but understanding the tags and selectors allows you to see inside and know what’s going on. And these are just basic. But really this is going to be the fire hose version of the book.

    < p>Paul Boag: Yeah, I’m asking you to compress the entire book into about 20-30 minutes. [Both laugh]

    Jason Beaird: I’ll give it a shot. We’ll start out with layout, some of the main principles of graphic design theory is balance, unity and emphasis and learning how to take all three of those and use them effectively in a layout is a pretty good place to start, from a layout prospective. By balance I mean symmetry. Is it divided right down the middle, or does it still feel balanced even though it’s divided into columns? By unity I mean do the elements of the website feel like they are one cohesive thing. You know does it feel like it’s a singular unit rather than a bunch of different bits. Then emphasis obviously is about creating a focal point on the page. And keeping that focal point and understanding where people are going to look and why they are going to look there and so there there’s different ways to create all three of those things. One thing I talked about in the first chapter about balance and creating balance is design proportion which some people call the golden mean or the golden ratio. Really it’s just a rule that if you divide a width by 1.62 just a number called Phi** you get a pleasing proportionate division. And so to make that simpler it can also be known as the rule of thirds. If you divide something by thirds it’s pretty close to the 1/ 1.62 ratio and you can come up with a pleasing kind of division for a navigation column and content area by using that kind of division. But really that’s sort of an overview.

    < p>Paul Boag: Yeah, I wonder why the rule of thirds works, did you find out anything in your research about why that is pleasing?

    Jason Beaird: I didn’t really find out a whole lot of solid information about it. But there is some out there, pythagorans noticed that it was a very common division in nature things like with leaves and shells had the same division and ratio and then started to develop the concept that anything designed around that is designing around nature so is therefore designing around gods design so you know. So the Romans and the Greeks built there some of their architecture on the golden ratio, the golden mean it’s a stable of graphic design since those times.

    Paul Boag: Yeah and it really does work. I remember even back in Art College when I was being taught photography the same principles apply to photography composition you know or really anything you do, whether its print design or web design. So yeah the rule of thirds I think is a good one to take away.

    Jason Beaird: Yep.

    Paul Boag: Ok, what about colour tells us a little bit about colour because that’s a huge subject that people have written entire books on and you had one chapter so what did you chose to pick out on the subject of colour?

    Jason Beaird: That’s the important thing to remember about these chapters is that there are entire books dedicated to each. I feel like was already trying to squeeze it already into the book. But with colour I think the most important thing to remember is that people’s perception of colour depend on their own personal experiences and cultural like right now, red and green means Christmas, for most Americans and most people around the globe whether they believe in that or not it’s just something that we’ve been exposed to so much that that’s the way we see it.

    Paul Boag: Yeah.

    Jason Beaird: But beyond those personal perceptions and traditional perceptions it’s good to know that there are ways to align colours where you really can’t make too big a mistake. [Laughs] and that are using a colour wheel and to rely on colour schemes that exist. With any rule it can be broken for whatever purpose you want but it’s good to know what the good colour choices look like before you start making your own and relying on color schemes or a colour wheel is a good way to get started.

    Paul Boag: I think when you talk about these rules exist to be broken, ok that’s true but the kind of audience you are trying to reach, maybe a non-designer audience kind of playing safe is kind of always a good way to go.

    Jason Beaird: That’s true.

    Paul Boag: And you know using a colour wheels and stuff. Don’t you also mention in the book about finding a photograph that you like and or is that somewhere else, that might be somewhere else but it’s a nice idea anyway, taking a photograph and extracting the colours from that. I think is quite a nice way of doing it as well. Have you ever tried that?

    Jason Beaird:I have tried that, I use that quite often. I don’t know if I mentioned that in the book or not. I mention a few other software based colour chooses and one that come out around the time I was writing the book that I didn’t get a chance to include was adobe kuler, at

    Paul Boag: Yeah I think using a tool like that is very handy indeed. Because let’s face it we perceive colour in slightly different ways and what is it one in ten or is it one in 20 men are colour blind anyway.

    Jason Beaird: I believe it’s 1 in 10 have slight colour blindness where they can’t tell, usually a red green; where they can’t tell the difference between red and green. Yeah so I mean yes, using a tool is a good idea if you are not a designer who’s really confident in colour.

    Paul Boag: Now what about the subject of texture that was an interesting one I was quite interested that that was included in the chapter listings. And I, I intuitively do stuff with texture but I’ve never really thought about it that much so tell us a little bit about why you decided to include that and what advice would you give?

    Jason Beaird: That for me was probably one of the hardest chapters to write because it was a lot of intuition and I like to use texture a lot in my own designs and I think that where truly the design begins. But there is not much principle wise to it. You can talk about points and lines and shape and that’s where all visual effects begin. But texture is really about creating a tactile quality and a theme for you website. Whether that is a smooth shape like apple computer with rounded corners and glossy buttons or whether that is a wicked worn look with a brick texture or something that makes it look nostalgia or old or whatever feel you want to create you can do that with texture. And I was trying to just convey that in that chapter.

    Paul Boag: Yeah I mean texture kind a gives character to the site in many ways doesn’t it from the kind of grunge look you get through to the highly reflective look, or like what you say, sites like Apple. So what kind of, you talked about points and lines and perhaps you could explain some of those concepts to us.

    Jason Beaird: Right you can create any kind of visual effect with just points. I showed an example; a picture of my cat, abbie, created with a dot matrix printer kind of effect on it. It’s just points. And then you can move in and use lines and shapes. It’s just important to remember that lines can create movement, horizontal line doesn’t have as much movement as say a diagonal line or vertical lines lead you up and down the page. It’s important to remember eye movement when you are creating textures. But really it’s just like what I said about creating a tactile quality and theme for the website.

    Paul Boag: So as far as people may be, say a developer who has just developed an application and he needs it to look kind of half decent but doesn’t want to do anything too risky incase he screws it up and he’s not a designer. I mean what kind of advice do you give a person like that? Do you encourage them, probably best to stay away from doing too much textual stuff or is that something you should get into?

    Jason Beaird: I think it’s something you should think about. Texture can easily be overdone and it can become goofy and silly rather than being professional. And I think it’s just in moderation. The thing to remember is to not leave your website backgrounds on div’s, backgrounds colors on div’s. Create some kind of texture, feel to it, whether that’s rounded corners or whether to go for the minimal stick where you don’t really use background images but rely on negative space. It’s just the fact of going beyond the standard HTML look. I mean obviously with style sheets you can’t just leave it un-styled because it’s styled content has no structure to it any more because, we’ve taken out the tables we’ve taken out the design in HTML and now we are relying on style sheets, so now you really have to build something up. That’s good I think, it makes people think about texture and all these typography, colour all these elements of design. But to think about it and just go beyond the basics. Just try to recreate something that you already like, picture wise, that doesn’t mean stealing the design but looking at another website you think captures the professional look and feel that you are going for and try to recreate that in your website.

    Paul Boag: Yeah, it’s interesting that you talk about looking for inspiration. What kind of advice do you give people for a good place to look, should they just be looking at other websites or should they be looking beyond the web a bit?

    Jason Beaird: I really believe that people need to look beyond the web. One of the tags for this book is that you don’t need to go to art school to design great looking websites and well I was kind scared of that headline, that professors from collage would hate me for it. [Paul laugh] It’s really true because if you have a passion for it, it will draw an inspiration from all sorts of sources whether it is architecture, or goofy things like traffic patterns or a door that you see, anything really can really inspire a look and feel to a website. Jonathan Stickler wrote an article about how he was inspired by an art deco building and that’s what gave him the design idea for his current website design.

    Paul Boag:Yeah, and I thinks that particularly true when it comes to texture and colour as well as you can see textures and colors around you in everything from a plant pot through to a magazine so yeah.

    Jason Beaird: One of the other big things from going through a collage art programs is that if you go to school for graphic design you’re not just going to school for graphic design you actually have to take all the traditional art classes, painting, drawing, pottery sometimes, a lot of history and really the reason for that is to create a foundation to a visual exposure to art. So you have this vocabulary and this experience pool to draw from when you are creating other designs.

    Paul Boag: You mentioned earlier, negative space when you were talking about texture as another kind of approach to things. Negative space is something I think designers always throw around; it’s a term that we like to use quite a lot. But it’s not something we ever kind of explain. Just spend a couple of minutes explaining how negative space works and why it’s so important, if you would.

    Jason Beaird: Negative space is important because it allows you eye to move around things if you had a page completely crammed with text you wouldn’t have any focal point to start with apart from the top of the page. Our eyes usually gravitate towards the center of the composition, so if you think about that you can have an element something around the center of the composition that can lead you to another element. Negative space is really a tool for moving the eye around.

    Paul Boag: Right.

    Jason Beaird: If you have, like I said before diagonal lines create movement. If you have diagonal lines that move you up towards something else. I gave a few examples in the book; it’s hard to talk about it with having any visuals.

    Paul Boag: Yeah I know. It’s frustrating isn’t it? I really sometimes, I really regret doing an audio podcast, it’s a bad choice. [laughs] Ok, let’s look at the subject of typography. I’m guessing it must have been a hard chapter to write because A) typography is a massive subject and B) typography on the web is quite a tricky area. It’s kind of easy to almost easy, as a non-designer, to dismiss typography by going; well there are only about 4 fonts I’m allowed to use anyway so therefore typography on the web doesn’t exist. Why is that wrong, why is that not the truth and how did you squeeze a chapter out of this.

    Jason Beaird: Well just like a lot of the chapters there are a lot of books on the subject of typography that go way beyond our experience with web or even print graphic design that go way back to the roots of communication and that’s really what typography is about. Its communication and all websites you’re trying to communicate something so if you can’t do that with pictures and ideas you have to do that with words so the way those words appear to people should become part of your design. It’s on hard with the state that it’s in with the web, having a limited palette of fonts to choose from. But at the same time it’s a good thing, I think for the novice because even though we are limited to this certain number of fonts that everybody has in their computers. Most of those fonts aside from comic sans are decent [laughs] for body text and things like that. The most important thing to remember is that there are other fonts out there and to have sensitivity towards things like spacing between lines and the vertical rhythm. Vertical rhythm isn’t something I talked about in my book because I thought it was an advanced subject but right after the book was published it sort of exploded into a big topic in web design and there’s a lot great articles out there written by other great web designers about vertical rhythm and how that affects your typography.

    Paul Boag: So what is vertical rhythm for those that don’t know?

    Jason Beaird: Vertical rhythm is just creating a space between your lines that kind of matches up throughout the website so that the spacing in the lines in your navigation area and the spacing in your lines in the content area kind of line up and their not just randomly spaced apart so you get weird alignments between things. It’s creating vertical rhythm, it itself is a good description; you’re creating a rhythm or pattern for your eye to follow down the page.

    Paul Boag: So it’s all about basically making sure multiple typographic elements across columns have some kind of relationship to one another and that they are not just higaty pigaty all over the place.

    Jason Beaird: That s the way I understand it, that’s the way I think of it is it’s really about creating a pattern and paying attention to the way the text lines up.

    Paul Boag: So whatever, bearing in mind that we are limited to such a small set of fonts. What sort of basic advice would you give to someone starting on in web typography. You mentioned line spacing, what are you getting at there?

    Jason Beaird: The default line spacing for HTML is very tight. And with tight text like that it’s kind of hard to read And also thinking about the width of the text you are reading . When you are reading a newspaper article or a magazine article the reason the columns are so narrow is because it’s easy, or a book even, it’s easy for your eye to scan a certain width of text and it’s easy for your eye to move to the next line if there is a little bit of space between it. And if you kind of know those basic concepts you can make it a little more pleasing to read that the default set up for typography on the web.

    Paul Boag: Yeah, because especially if you’ve got a fluid site you can end up with ridiculously long line lengths if you don’t.

    Jason Beaird: Right and I think that’s a lot of the beef people have with fluid layouts is that not only are you taking power from the graphic designer but you’ll also making line widths that are incredibly hard to read. But in my opinion if the user is comfortable expanding the site out to that width, and it’s readable having the line width that long, then obviously they don’t have a problem with it. But you should sort of leave that up to the user if you can. But it’s been proven that it’s easier to read text that’s been set to a certain width.

    Paul Boag: Are there certain type faces that are better suited to kind of headings in preference to body’s and vice versa?

    Jason Beaird: Well with body text, traditionally it use to be that body text for books and that were set to times or serif fonts because the serifs sort of lead your eye to the next character, but because of the resolution we have with the monitors and the way the text is being presented it’s actually been proven that sans serif fonts are better, fonts like Arial and Helvetica, are easier to read in smaller sizes because you don’t get the kind of resolution, the kind of detail that you get with printed type. And now that’s changing, we’re getting higher and higher resolutions in displays so maybe that will change in the future. But it’s just important to know those kinds of idea when choosing the body type for your website. But when you are choosing a heading, when you’ve got something that is very large it really just matters how the text displays and because you can use images and because you can use things like (scalable Inman Flash Replacement) sIFR to display another font besides the standard 6 or 7 fonts that are available – I call it the ok 5 9 [laughs] that are available across the Mac and web computers, Mac and PC computers sorry. You can choose other fonts that are outside those fonts to use for headers or areas where you want to give a little more design appeal. So there is a world of fonts out there, some good, some corny, that are available, some free and some very expensive that you can use for the headline on your website and it’s just important to be aware of those other fonts. I gave a few resources for free fonts I like www.1001 fonts.com is a good place to go for licensed fonts is a great font boundary, there is just a lot of fonts makers that make excellent fonts, not just for printed material like books but for web designers and people working on the web should be aware as well.

    Paul Boag: Cool. So the last chapter in your book talks about imagery and I’m fascinated, and I have to confess that I haven’t read that chapter yet, so I’m kind of fascinated to know what you cover in that chapter as far as using imagery on the web. What kind of advice do you give?

    Jason Beaird: Well the imagery. The graphic design doesn’t stop creating the frame around the website. It’s also about formatting the inside which is kind of difficult when you give the power to the user, give them content management. But choosing supporting content imagery is one thing that can really enhance the user experience of the web site. And finding and creating supporting imagery for awebsite content can be very difficult if you don’t know where to look or if you’re not a good illustrator or if you are not good at Photoshop. So I just try to give a basic primer on finding this type of supporting imagery and if you find an image that might work, how to tweak it to work for your needs. I just wanted to give a basic intro to using stock photo sites like iPhoto or stock photo exchange which is sxc.hu is a free stock photography site that is really great it has a lot of images. Finding images and then using them in your site is one way to really enhance the experience for your user, beyond that also I try to warn people from stealing images from Google and stop using the stock images and stock photography that we are all use to seeing in most free publication. I mean really here are a lot of stock images that have been created; the guy with the light bulb over his head, the hands holding the tree that’s growing in the soil in the persons hands. These are clique in the stock photography world you have to be aware when choosing images, to enhance the user experience.

    Paul Boag: Yeah, yeah, defiantly , did you cover any of the technical aspects of compressing images or whether to go gif or jpeg and that kind of thing.

    Jason Beaird: Yeah I did give a quick primer on jpegs, gifs and pings. And just a quick for everybody, if you are using a photo you obviously want to use a jpeg because usually with photos you usually have a lot of different tones and images. And gifs and pings the file space is based on the number of colours in the image. If you are using an icon type thing or a colour field where you have a limited number of colours then gif or pings are the way to go. And choosing between gifs and pings is really all about choosing between the types of transparency you want to have. Internet explorer 6 and below doesn’t support alpha transparency where you have a sort of gradient from opaque to transparent it just supports on an off. So with pings if you have transparency then you get a pink halo around them. Areas where there is transparency you can’t see it, now there are fixes for that but it’s kind of hacky still and for that reason people still hang onto the good old gif format which has transparency and unfortunately also has animation. [Both laugh]

    Paul Boag: So is that one of your rules? Never ever use animated gifs?

    Jason Beaird: Actually no it’s not, because I’ve used animated gifs even on my own site if you go to my site jasongraphics.com and hover over the logo it was sort of an experiment toy to play with I was designing my current layout, it was a sliding door type image where I’ve got the still part of the Jason graphics logo and then when you move over it jumps up, the position of the image jumps up so you see the animated moving, like sunrays over the logo. So that’s an animated gif and I’m not ashamed of that. But I think that animated gifs in a lot of ways degrade the professionalism of a lot of websites.

    Paul Boag: It sounds a superb book, for anyone that’s not from a design background. Where can they get a hold of a copy, where can they find out more about it, how can they buy it I guess is the next question?

    Jason Beaird: Well I’d love you to buy it.

    Paul Boag: Obviously.

    Jason Beaird: I set a little promo site for the book at www.principlesofbeautifulwebdesign.com were you can kind of hover over, I did a fun little thing where if you hover over each of the chapter names it sort of point s out in the website design itself how the things play a part of the design I made for the promo site.

    Paul Boag: Oh cool.

    Jason Beaird: Beyond that amazon.com has a good price for the book usually and you can go of course to site point.com to buy directly from them, and most people prefer to do is buy directly from Sitepoint. They sent you lots of emails about books that are coming out and specials. A lot of people are big fans of Sitepoint. I really like them a lot too.

    Paul Boag: Yeah if you haven’t checked out Sitepoint before, then it’s worth saying that they are a lot more than a book publisher they have got a huge site with tons of great articles of all aspects of web design and a really active forum as well.

    Jason Beaird: The forums are a great place to get involved and a great place to learn new things.

    Paul Boag: Thank you so much for coming on the show I can’t say I normally get people on the show to pimp their book and to be honest that wasn’t what I originally ask you to do either. But the more I think about it the more I’ll looked at it, the more I think it’s a perfect book for a lot people that listen to this show if you are starting out in any form of design and don’t come from a design background then I can highly recommend this is a book to check out. Jason, we’ll get you back again in the future no doubt and make you cover some of these things in more depth. But for now thanks you very much for being on the show.

    Jason Beaird: I appreciate it, it’s like being on the Dave Letterman show or the Conon O’Brien [Paul laughs] it’s like a status symbol. But I’m glad to be here and thanks for having me on the show.

    Paul Boag: Thanks very much.

    Back to top

    Listeners email:

    A excellent wire-framing tool

    Robin:I’m a part-time web developer, committed to web standards, one day I’d like to make it my job. I’m a regular listener of boagworld in my car (traffic jam) going to work.

    Remembering your discussion with Marcus about wire-framing (Powerpoint or Visio) i just came across this product: http://www.axure.com/demo.aspx. Looks spectacular although much to expensive for me (still).

    Keep up the good work.

    Building an online portfolio

    Sultan:On the Headscape website I notice you have “related links” and “related pages”. What is the logic of that?

    Also in your portfolio section when I click on a thumbnail why don’t you guys link to the actual sites rather than to a screen shot?

    First of all let me say there is a lot about the Headscape website which I don’t like. It was built a while ago and our thinking has moved on.

    One example of this is related pages and links. The logic was that related pages referred to other pages on the same website. Related links where external links to third parties. However in hindsight I don’t think that is a very clear distinction and should probably be changed.

    I am however more happy with what we have done in our portfolio section. We have several reasons for the decision to link to screen shots rather than live sites. These include…

    • Some of the sites are intranets and not available to the public
    • Some sites had limited shelf life and are no longer available
    • We wanted the user to be able to click through multiples sites in quick succession

    However, the primary reason is that clients often make significant alternations to the sites we deliver. After the end of the project we simply cannot guarantee that the quality of design and code will be maintained and so prefer not to directly link to the sites.

    I am not suggesting that this is the right decision however it is the course of action we have chosen for Headscape.

    Worthy of your attention in 2008

    I want to look at 5 areas that need our attention if we want to ensure our careers stay on track in 2008.

    As web designers we are all busy people. We are in such a fast moving sector that it can be hard to know what is worthy of our attention. Should we be focusing on Silverlight or brushing up on Javascript? Learning Rails or grappling with mobile devices? In this post I want to share my thoughts of where you should be focusing your energies in 2008.

    I hate the raft of predication posts you see at the beginning of each year. I have intentionally tried to distance this one by leaving it a couple of weeks and by focusing on what we need to do rather than what might happen.

    I want to look at 5 areas that need our attention if we want to ensure our careers stay on track in 2008. Of course, these are very generic choices and won’t apply to every web designer. If you specialise then this post is probably not for you. However, if you are a bit of an all rounder like me then it maybe relevant.

    Focus 1: The rise of Javascript

    Year on year we are seeing more and more creative things done at the cutting edge of web design using Javascript (and AJAX). However, despite that many of us still haven’t taken the time to become comfortable writing Javascript from scratch. Developers often consider it below them and designers find it too intimidating.

    Until now we have largely been able to get away with it. We have copied and pasted when we need a certain bit of functionality and most of us haven’t had to build anything too complex that required Javascript. However, I believe that time is over. If you don’t know Javascript inside out in 2008 then I think it will really start to damage your career.

    Having a good grasp of Javascript and indeed AJAX will be as much a requirement as knowing HTML and CSS. If you are a freelancer then you are going to struggle to fulfil client requirements and if you are in a full time job the next one is going to be hard to find without it.

    Focus 2: The decline of web 2.0.

    I don’t care what anybody else says we are in a bubble. I lived through the last one and this is another without a doubt. However, the problem with calling it a bubble is that it implies it will burst. I don’t necessarily think that will happen but I do believe it will slowly deflate like a soufflé over the coming year.

    What does this mean to us as web designers? Well it could either mean very little or a hell of a lot depending on your circumstances. If you work for a web 2.0. company either directly or indirectly (your clients are web 2.0. companies) then I would be afraid. I can see many of these companies going under in the coming year and so you could well be without a job or loosing a lot of work.

    If like the majority of us you aren’t working for a web 2.0. firm then the effect on you maybe minimal especially if you are working as an in-house designer/developer for an established company. However, if you work for an agency or are a freelancer you may see things becoming tougher.

    At the moment there aren’t enough web designers out there for all the work that is about. Remove the majority of web 2.0. companies and suddenly you see a more competitive sector.

    My advice, make sure you are working for a web established company or have a superb reputation to ensure you keep the work coming in when times get tough.

    Focus 3: The necessity of frameworks

    As times get tougher and competition gets more intense prices will start to drop. We wont be able to demand the rates we currently charge out at. Therefore efficiency will become king. We will need to work smarter if we are going to still make money.

    Although I am not a great fan of frameworks I do think they will become important in this more competitive environment. Used right, frameworks allow for speed of production and keep costs down. Whether this means using “off the shelf frameworks” or developing them in-house I do not know. However, the key will be efficiency whether we are building applications, writing HTML/CSS or implementing Javascript.

    Focus 4: The mobile web

    But it is not all doom and gloom. As one door closes (those unrealistic web 2.0. businesses) another will open in the form of the mobile web. Whatever you think of the iphone and its lack of key features, it has stimulated the mobile market especially when it comes to the mobile web. We are seeing a growing number of competitive devices all of which have a strong mobile web component.

    The mobile web offers a massive opportunity for a web designers career. With mainstream web design becoming increasingly competitive, the mobile web offers a new frontier where there are far fewer players. Being able to offer your clients mobile web services will start to prove beneficial as the year draws on and you may even find employers starting to ask for experience in this area when recruiting.

    Take the time to learn the basics of designing for the mobile web this year. It will quickly pay off.

    Focus 5: Widgets and the desktop

    Finally, I believe 2008 should be the year that you look beyond building websites. For a while now the bigger players have been pushing their content out beyond the confines of their sites. Take ebay for example. You can view ebay products on other sites via widgets or even on your desktop through AIR applications. I don’t think it will be long now before mainstream website managers will want to do the same and it will be down to you to deliver.

    Take the time to become familiar with some of the different widget and desktop standards out there. Admittedly there are a lot so if you are looking for one to start with I would recommend AIR from Adobe. I believe that being able to build AIR applications in 2008 will prove very beneficial.

    So there you have it. Obviously this is not a comprehensive list and all of this is very subjective. However these will certainly be the areas I will be focusing on for 2008.

    Top Geek Gifts

    So this holiday season (previously known as Christmas), what gifts would you recommend others buy for the geek in their life? Here are my top 10…

    These are products I own myself and would happily recommend to others. They are not in order and I have tried to pick things that suit varying budgets.

    1. A mac

    2007 was the year I moved from a PC to a mac and I have never looked back. Best of all if you have the budget they make great gifts. They look cool, are a pleasure to setup (no swearing on christmas day when something doesn’t work) and if you give him a week he will be insisting that you have one too so he no longer has to provide technical support for windows. Buying a computer can be scary if your not technical yourself so I suggest going along to an apple store. Those guys will be able to help you with selecting the model that best suits the geek in your life.

    Prices start at £700 and are available through the Apple Store.

    2. An ipod touch

    I actually don’t own an ipod touch but I do have an iphone. However, I thought it was unfair to suggest something that has a £35 per month contract associated with it! I love my iphone and can’t imagine anybody not being pleased with an ipod touch. They are sexy, fun to use and definitely a cool toy for christmas day if they haven’t played with one before.

    The 16GB version of the ipod touch (which is the one you should buy) costs £269 and is available through the Apple Store.

    3. The Jawbone

    The Jawbone is a bluetooth headset unlike any other. I have awful hearing and have trouble with mobile phone conversations. The Jawbone however has amazing noise cancelling technology that makes calls crystal clear no matter how noisy the surroundings. Best of all it looks cool and you almost don’t feel ashamed to wear it in public (unlike most headsets). In my opinion the Jawbone is the best headset on the market.

    You can buy the Jawbone in pretty much any mobile phone shop and I have seen prices as low at £64.

    4. Getting Things Done

    Most geeks I know live a life in chaos. Getting Things Done is a superb book that has transformed my life and made me a more organised person. If the geek in your life does not read then buy it as an audio book and pre-install it on his new ipod touch!

    You can buy the book for £7.14 on Amazon or for $12.60 as an audio book from Audible.com

    5. Moo Cards

    Moo Cards are cool little cards similar to mini business cards. You can print 100 cards for £9.99 and each card can have its own unique photo. You can either upload photos or just grab some random photos from his flickr account.

    6. A flickr pro account

    Talking of flickr why not upgrade him to a pro account this christmas. Flickr is the most awesome photo sharing site around and although it has a free account it is definitely worth upgrading. For just $25 the geek in your life can upload a limitless number of photos.

    7. A Tom Tom

    My sense of direction sucks and I couldn’t live without my Tom Tom GPS. Chances are the geek in your life doesn’t get out much, but when he does he wanders around looking lost and confused. A cool GPS in your car might encourage him to venture out of the house more. You never know.

    They seem to sell Tom Toms pretty much everywhere these days from Halford to Currys. Prices seem to start at the £149 mark. To be honest the lower end models seem perfectly good from what I can tell.

    8. A DVR

    A DVR is a Digital Video Recorder such as the TiVo in the states or Sky Plus in the UK. These clever little boxes let you record programs to a hard drive, pause live TV and series link an entire season of a show ensuring you never miss it again. Having one of these babies will change the way he watches TV forever.

    If you buy Sky Plus online at the moment you can get the box for £49. Of course it does require a sky subscription which starts at £16 per month.

    9. A Duct Tape Wallet

    Okay admittedly a wallet isn’t the most hi tech gift but Duct Tape Wallets are cool. Basically they are… well… wallets made out of duct tape. I know that sounds strange but they make a great stocking stuffer. Mine has lasted forever, it always generates discussion and its easy to repair (stick more duct tape on it).

    I bought mine from Ducti and it cost about £15.

    10. A Wii

    I know there is world wide shortage of these babies but try to get one. The geek in your life may sneer at it but they are strangely addictive. The novelty will wear off after a while but not before you have had many hours of fun watching your geek actually taking exercise and socialising with others!

    Good luck finding one of these. Prices seem to range from about £270 to Millions on Ebay at the moment.

    Actually looking back through this list I think I would recommend most of those gifts for pretty much anybody. However, the real question is what would you recommend? Add your suggestions to the comments.

    Intranet delusions

    Every business can benefit from some form of intranet whether it is a collection of online tools or a large corporate system. The problem is that many organisations make fundamental mistakes in how they approach their intranet.

    I have been asked a number of times to talk about Intranet development and I have always avoided doing so. This is partly because I am not an expert in the field (although that doesn’t normally stop me talking about something!) However, it is also because intranets are a massive area and one in which so many mistakes are made. There seems to be a huge amount of naivety about developing and running Intranets. Against such a backdrop I am somewhat unsure where to begin.

    In the end I have decided to take 5 of the most common misconceptions about Intranets and see if we can shed some light on why they are wrong.

    A money pit

    “The intranet is not important like the website. It doesn’t generate a return on investment”

    This seems to be a common perception especially among senior management. Unlike a website, the intranet isn’t perceived as business critical. Instead it is seen as nothing more than a hole into which money is poured. The problem is that an intranet doesn’t typically generate revenue. However, it does generate a return on investment.

    The real benefit of an Intranet is in productivity gains. If used a correctly it can:

    • dramatically reduce the time to access key information
    • act as an effective method of disseminating information
    • be a way to manage workflow
    • become a key component in improving communication

    Accessibility free

    ” I don’t need to worry about accessibility because I know exactly who is using the site”

    The perception that you don’t need to worry about accessibility on an intranet is naive. Just because you don’t have users with disabilities at this stage doesn’t mean you never will. Moreover, accessibility is about a lot more than the disabled. By building your intranet with accessibility in mind you can offer up the chance to deliver it to other devices such as mobiles.

    Finally, many people who are not registered as disabled have accessibility issues. This is especially true with an elderly user who may have poor eyesight or arthritis. Building your intranet with accessibility in mind can improve the usability for everyone.

    Browser specific

    “We only need to design for Internet Explorer 6 because we use that across the entire company”

    Single browser support on your intranet is a risk. Building for the peculiarities of one browsers can easily come back and bite you later. A company wont stay with the same browser forever. Even an upgrade from IE 6 to IE 7 could easily break your site. Build from a solid base of web standards and you have the confidence that changes to the browser platform will have a minimal impact.

    The other advantage of this approach is that it is entirely possible to open up parts of your intranet to suppliers even if they do not share the same IT infrastructure as you.

    Employee motivation

    “Its not like a website, people are required to use the Intranet as part of their job”

    It is true that people are expected to use things like the intranet as part of their job. However theory and reality are very different. I have seen many intranets effectively abandoned because they were just too difficult to use. It is quicker to use other methods (such as the telephone or email) to find the information required.

    An intranet will only succeed if it:

    • has the right information
    • is easy to use
    • is engaging

    Some of the most successful intranets are those that work as hard to be sticky as any website would. Adding social features is a good way of doing this as well as making sure your site has the right “killer” applications. However, most importantly you need to ensure that the site is easy to use and people can quickly find the content they require.

    Unregulated content

    “The idea is that everybody adds and maintains the content. It doesn’t need a web master”

    In a utopian world an intranet should not need a web manager. Each employee should add and maintain their own information on the system. However, the reality is that this doesn’t happen. Some people are simply too busy to “mess around with the intranet” while others upload far too much erroneous “stuff”.

    An intranet needs a web manager in the same way as a website does. It needs somebody to be a guardian for the content ensuring that the right stuff is online and organised in a logical manor.

    Conclusion

    Developing intranets is a huge subject and one that I shall return to in the future. However, hopefully these few misconceptions have helped challenge your thinking of how to approach their design and build. Although designing an intranet is very different to designing a website, it is actually surprising how much they have in common too.

    Show 96: Moll on Mobile

    On this week’s show: Paul suggests some ways a client can pick which agencies to ask to tender. Marcus asks when is speculative design okay and Cameron Moll explaining how to get started on the mobile web.

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    News and events | When is speculative design okay? | Who to ask to tender? | Cameron Moll on the mobile web

    News and events

    Social Participation as a business tool

    Back in 2006 I spoke at refresh06. One of the presentations I gave there has since proved a popular subject and I have been asked to speak on it again a number of times in various forms. It is on the subject of social participation and how to use it as a marketing and business tool. Social networks and communities are often seen as the domain of the teenage crowd with sites like YouTube and MySpace dominated by this demographic. However, community based applications are applicable to all audiences and can be a powerful tool for businesses.

    After preparing the latest incarnation for a presentation I am giving at IBM, I thought I would do a run through (as I have only limited time). Discovering the new record feature in keynote I decided to record the whole thing and upload it for all to see. Hope it is useful.

    Test your website for mobile compatibility

    So this week we have Cameron Moll on the show talking about some of things covered in his new book “Mobile Web Design”. In his book he mentions an interesting site that I would like to pass on to you. It is a web application that allows you to test how well your website would appear on a mobile device. You simply enter your website address, wait while it calculates your results (it even gives a random mobile web development tip while you wait) and then view a complete breakdown of any issues with your site.

    The report is distilled down into a single score but you can also see performance in each of the individual areas including:

    • Speed
    • Cost in terms of data access
    • Quality of code

    and a whole host of miscellaneous tests. However, best of all is the fact that it also provides an emulation of what your site would look like on a whole host of mobile devices.

    Laying out inline images

    My next story tackles one of the mixed blessing of content management systems. Although it is great that content management systems allow clients to add content themselves they almost always fine a way of screw up the look of a site in the process. One way that they manage this is adding inline images. They are often required to add specific classes to images for them to be displayed correctly. Unsurprisingly the client sometimes fails to do this and the design becomes broken.

    This week the List Apart website proposes one way to slightly reduce this risk. They use javascript to detect content images on a page and then apply different classes based on the width of the image in relation to its containing tag. In other words the Javascript detects whether the image is a full column, half column, or quarter column image and lays it out appropriately.

    Its not the perfect solution and there are still ample other ways clients can screw up a design but it is a nice use of javascript that enhances a design without being mission critical. I think seeing this kind of use of Javascript and we should all be looking to use it for this type of thing.

    10 Usability nightmares you should be aware of

    My last story this week is another top ten list from the guys at smashing magazine (they do like their lists!). This one is a list of the top 10 usability mistakes and I have to say it is an entertaining list focusing on some big name sites. The list includes:

    • Hidden log-in links
    • Pop-ups for content presentation
    • Dragging instead of vertical navigation
    • Invisible links
    • Visual noise
    • Dead end
    • Content blocks layering upon each other
    • Dynamic navigation
    • Drop-Down Menus
    • Blinking images

    Each mistake is explained in detail including some offending screenshots. A worthwhile read for us all.

    Back to top

    Marcus’ bit: When is speculative design okay?

    I have decided to talk about speculative design work this week because we have recently produced a couple of designs and, although we recommend that it should be avoided, sometimes you simply can’t.

    Unpaid prospective work is the bane of all of graphic based agencies and freelancers. It’s also something we have looked at before, but it’s such a significant subject I think it’s a good idea to look at it again.

    The worst case

    Some ‘clients’, and I use the word loosely, are simply looking for free work. It seems that they think ‘art’ or ‘drawing’ is not real work and is something that only fools pay for. They usually ask for a number of different page designs and concepts and will often ask for revisions on delivered designs.

    The project often ends up being dropped by ‘the board’ and then mysteriously, a few months later, something very similar to your design appears for all to see.
    These people are effectively stealing from you. Don’t do it.

    When is it ok?

    If you take the line that we should never do unpaid work then the answer is ‘never’.

    However, life simply isn’t like that so you need to make some choices. You could argue that as long as the client is genuine i.e. it’s a real project that someone will win and subsequently get paid for, then it’s ok. It’s a fair fight and the best design will win.

    But, this isn’t just about getting paid.

    Educate (how many times do I use that as a heading!)

    Speculative design is a beauty contest. The whole point of the exercise is to impress the client. This can possibly be seen as taking a somewhat derogatory view of a client’s ability to make the distinction between a design for them versus a design for their users. But even for those that understand the distinction, I don’t think it is possible to separate ‘what I like’ from ‘what is right for our users’. If there is a choice, then people can’t help picking the one they like best.

    Added to this, there’s the big issue of designing in the dark. Even if a client has supplied a detailed brief and they’re happy to chat on the phone, the guy pitching still doesn’t really know what the requirements are. The early part of any design project involves detailed discussions about an organisations USPs, target audience, brand values, site statistics, site goals, etc etc.
    User interface design is a collaborative process between the agency and the client that goes through an iterative cycle based on user feedback. This simply doesn’t happen with speculative design work.
    So, in summary, always have this conversation with prospective clients. I know for a fact that on one job, we won the work by doing so. The client saw it as the most professional and well thought through approach taken by the agencies pitching for the job.

    However, sometimes you have to do it or you will jeopardise your chance of winning the work – but still have the conversation and ask whether or not producing an initial concept will adversely affect your bid.

    Back to top

    Paul’s corner: Who to ask to tender?

    With literally millions of web design companies worldwide where do you begin when trying to draw up a list of potential agencies? Who do you invite to tender?

    Back to top

    Ask the expert: Cameron Moll on the mobile web

    Paul: Okay so joining me today is Cameron Moll. Good to have you on the show Cameron.

    Cameron Moll: Hey, thanks Paul.

    Paul: I think this is your first time on Boagworld, is it not?

    Cameron Moll: Yeah it is.

    Paul: Ah that’s good stuff we alway like to get new people on instead of having the same old boring people on every time. Nice to get someone from the States as well. Which is good.

    Cameron Moll: Yeah absolutely and I’m kinda bummed you didn’t pick me for your hundredth episode.

    Paul: Well if your in London you can come to our hundredth episode and join in the show. Do you happen to be over then by any chance?

    Cameron Moll: Uh, when’s that gonna be.

    Paul: Uh, October 20.

    Cameron Moll: Um, unfortunately not.

    Paul: Argg.Shame, what a shame. Yeah, so we’re looking forward to our hundredth that should be fun. So I mean the reason we’ve got you on the show today is because you’ve just produced a book called Mobile Web Design. This you already know I’m sure. So we thought it would be good to get you on the show just to talk about some of the things that you kind of cover in the book, and give a bit of an introduction, um, to the world of developing mobile websites. And um the question I wanted to kick off with is in your book you dicsuss kind of four different responses to kind of mobile web. In other words four different approaches people could take when they start thinking about the subject of mobile web design. And I just wondered whether you could talk us through those four different approaches that people could use.

    Cameron Moll: Yeah that’s probably a good place to start. Um, most of these are straight forward right. It’s I think a pretty simple thinking to understand how one would approach the mobile web. And uh, you know I produced these about two years ago as I was trying to understand how someone like myself, you, how we would make that leap over to mobile. The more I was researching it the more it became apparent that you know there is really these four methods, and what they boil down to is, uh, is this. So one, you essentially do nothing. Two, you reduce the number of images and styling therby reducing the file size, uh, the page weight and so on. Three, handheld style sheets and then four, mobile optimized or what some refer to as content adaptation. And uh, the breakdown is essentially this, if you’re going with that first approach your saying “You know what, I’m going to do nothing.” I’m either lazy. I assume that my users have devices that can support the content I already developed and uh, you know when you think about the mobile web obviously the question that comes to mind is what technology am I going to use? How am I developing content for mobile devices? And fourthly, most devices out on the market today will support well structured mark up out of the box. And so most of the devices being sold, most of the devices that people have in hand today are going to support your html markup. So a lot of user will take that approach, I guess developers that is, take the approach to say you know what, what I have developed it good enough. I’m going to push it out there. And with things like the iPhone and some of the higher end Nokia devices that are out on the market, most of those devices can support a full desktop experience. Right, so it’s this idea that I refered to as content zooming. And so with the iPhone I can see the full website. I can pinch or zoom in. With some of the Nokia devices and Oprea mini 4, I can have that same experience. And so the thinking with that first approach is, lets just leave the content as is and allow those higher end devices to access them.

    Paul: Sure (thoughtfully like he is paying attention)

    Cameron Moll: Uh, the second approach. This essentially takes the existing markup and content and says lets pull out the images. Lets pull out the styling and allow users to access that raw content. And the thinking there is we’ll reduce the file size. We’ll take out all those big images, that unnecessary styling. Most of the devices out on the market today, well I shouldn’t say most, but alot of them don’t support the styling that you and I are used to using on the desktop. So, the thinking here is just to pull all that out and allow the device to see the raw content. And after all people are after the content not necessarly the background images and colours and things like that. Now the third approach is perhaps right now the most controversial, and that being handheld style sheets. I mean these have been promoted as kind of this poster child of all things web. So any device whethe it be a mobile device, a car a watch or what have you should potentiall be able to take the same markup and with a style sheet specific for that device, again it might be a printer it might be a mobile device. Being able to attach specific style sheets that render the presentation differently for that given device. So the idea being, you know if I just attach a handheld style sheet to my markup. I don’t touch the markup. I don’t touch anything else. I just add that handheld style sheet then great it’s going to display it differently and so on. Of course there are drawbacks to this approach and I guess what I’m skipping here is there is drawbacks that I cover in detail in the book to.

    Paul: Yeah (thoughtfully like he is paying attention)

    Cameron Moll: To each of these approaches. They all have pros and cons. The biggest one here with handheld style sheets, cutting to the chase, is the fact that not all devices support it. I would guesstimate, I don’t have any exact figures, I don’t know that they exist. But is guesstimate only about half the devices out on the market will support handheld style sheets. And even of those that do the support is somewhat shotty. In that some of those devices will correctly obey a property such as “display none” but they’ll still in the background download the associated content with that. So if you’ve got a large image for example, and you attach to that “display none” it won’t show it but it’s still gonna download in the background that image or that content. So right now, at least, using handheld style sheets is a bit of a pipe dream. It’s just we’d love to be able to have the power to access those, that capability. But right now it’s just not all that feasible.

    Paul: Hmm. (thoughtfully like he is paying attention)

    Cameron Moll: Finally, on the fourth point, mobile optimized content. This is where you say “You know what. I understand that the environment of being mobile, this idea of context is different that it is when I am sitting at my desktop.” It’s different because I might be using one hand for data entry. I’ve got a much smaller screen and naturally I’m out on the street. I’m out driving or something along those lines. So we say what’s different about that experience, then sitting at one’s desktop. Proponents of this fourth approach essentially say, “You know what the other approaches, especially the do nothing approach completely ignore context.” And that is what is the user doing when they’re out walking. When they’re on the tube or the subway and so on. So this last approach says, okay the context of being mobile is different than anything else. People want to do things differently when they’re out and about. So we’re gonna reformat our content to cater to that experience. We’re gonna present and entirely different experience, and altered experience perhaps to that of the desktop that addresses the specific needs of being mobile. The arguement I make in the book, I guess coming full circle with these approaches is, I often get asked the question “Well what’s the best approach then Camerson?” I don’t know. And you ask 20 different people in this industry and you’ll get 20 different answers. Right now I think the most feasible approaches moving forward are the first approach, do nothing, and the last approach, to create mobile optimized content. The arguement being is one, you need to understand first of all the context of mobile users and therefore adapt that experience to that context. But at the same time you have alot of capable devices out on the market that may be able to render a full experience that users are used to elsewhere.

    Paul: I mean you talked there about context and in particular the fact that peole might be using it one handed or whatever else. What are kind of the major differences that you are seeing between kind of a user experience designed for the desktop compared to user experience designed for the mobile device? How do they alter? What should we be doing differently?

    Cameron Moll: Well I think that the key phrase here is mobile right. So Barbra Ballard, I quote her in the book, I love her quote that essentially says that when we’re talking about mobile it’s referencing the user not the device. And I think if we start there saying okay mobile is about the user not necessarily the device that they are using but the user. We then start to understand. Okay what is this user trying to do? Where are they? What are the limitations that they confront? And what are the oportunities that are provided through mobile that might not be provided elsewhere? So, it’s not about how do we make this experience similar to the desktop, but how is it different? How do we make it different and how do we welcome that different experience? So this idea of context, it’s this idea, you know, you have this great content, and we hear this phrase “content is king.” Well I argue that context is king. Cause when a user is mobile that content is of little value if you ignore the context in which it is being used. That inevitably leads to the question. What are the needs? What are the problems? What are the tasks that users may encounter in an environment of mobility. Then that leads to what are the opportunities that mobile provides for that given context. For our content, for our company that the PC doesn’t.

    Paul: Yeah. I mean it’s a very interesting area because it’s almost somethign you need to address on almost an individual project basis. Looking at what content you’re working with, and working out what of that content is actually relvant to a mobile device and which isn’t. I mean you use an example about that somebody’s probably not going to want to look at your portfolio page on your personal website on a mobile device. It’s just not the right context. I guess that’s what your getting at there.

    Cameron Moll: Right. You bring out a very interesting point and that is, let’s say a given company. Let’s say you and I as developers are working within an organization right. And we’ve got 20 projects that we manage. Something you said earlier keys to the point of looking at those 20 applications or websites and saying okay first of all which of these 20 apps might be relevant to someone being mobile. We cut that down to say 5 or 6 or whatever the number becomes. Within those applications or sites if we’re talking about existing content here within those applications or websites it’s those 5 or 6 as being perhaps suitable to mobility. We then look within those entire applications, so within a given application for example that might have 20 different tasks that a user does with that application. We then say okay which of those tasks are relevant to someone being mobile. So it’s this process, at least with existing content, looking at what are the applications we provide and within those applications what are the features that are going to be relevant. Now what that also ignores though is the fact that we’re not saying what are new opportunities? What applications have we not developed that might cater to mobile? Or within an application that we have developed, what opportunities such as location awareness might be provided to a user that we just haven’t even thought about it.

    Paul: Yeah. I mean that whole about the fact that you get into this mentality that a mobile device is a cut down version of what you provide on the desktop. Actually, there are opportunities to do stuff on a mobile device that isn’t actually possible on a desktop and the location aware stuff is a good example of that I guess.

    Cameron Moll: Right exactly.

    Paul: Okay. So lets say as a web designer I’m beginning to get a bit excited about the mobile web. It’s obviously the way that things are going. You provide some excellent statistics in your book about take up levels of mobile devices and I’ve cribbed those and used them on the show before. So I think that there is a lot of people that are listenin to the show and going yeah this is something that I am really quite excited about. But where do I start? What kind of technical skills to I need to develop mobile websites? Is it enough to just know standards based design? Or is there other thins I need to know as well?

    Cameron Moll: You know that’s a perfect question. If you look at where we are at now today it’s totally different then say 4 or 5 ago. I remember the same hype 4 or 5 years ago where people were saying mobiles coming. Developing websites for mobile devices is the next big thing. It just kind of died out. I think largely it was due to the fact that back then you still had to develop in WML, which is not a cryptic language. It actually provided a lot of clarity and unity to the mobile web environment 4 or 5 years ago. But at the same time it required that a lot of us had to learn a new language in addition to HTML or CSS. That’s no longer the case. So this second time around when we hear this hype about the mobile web, to me at least it feels much more real. Because now we have again, as I mentioned earlier, most devices out on the market, in fact nearly all of them support HTML, XHTML, and some level of CSS. So that means that you and I, we already know HTML. We already know CSS. We can take that knowledge and start developing content for mobile devices. Whereas 4 or 5 years ago we had to learn a new language just to get over that barrier of providing content. So the good news is, for the most part, really if you know standards based design and development techniques, you are 90% there. I think the other 10% is left to understanding context. So trying to understand what those limitations are with mobile devices and mobile users. And also looking at the opportunities. so again we’re talking about smaller screens, data entry. Those being limitations but at the same time location awarenes. Users just want to do things different. They’re out on the go, which can be a great advantage depending on what kind of content you’re providing. So I think the good news here, long story short, yes. You and I can just build on the knowledge we already have if we just start to understand just a little bit about what the users are doing.

    Paul: I mean you say. It’s interesting some of the words you use. You say ‘for the most part.’ Or ‘some browers understand CSS.” And I think that’s the other big fear that people have when they start investigating the mobile web, is the huge plethora of different browsers and devices and all of this kind of stuff. And it seems like how the hell am I supposed to test on that. It’s impossible to test on every conceiveable device and every conceiveable browser. Where do you start? Where do you put your initial efforts?

    Cameron Moll: You know when I first started talking about mobile I think I was a bit to pessimistic in that I would stand up, say in a conference or in an article, and say okay if you’re going to test for mobile devices be prepared to test on dozens of browsers and if you think 4 or 5 desktop browsers. And getting consistency right for those is difficult. Wait till you see the mobile web. I’m a bit more optimistic now. I hope the book at least comes across that way and when I talk about it at conferences it comes across that way. And the reason being is this. There are some pretty easy ways to deal with that challenge of consistency. Of testing for mobile devices. Of just developing content period for mobile devices right. So you and I, you use probably the web developer extension for Firefox. We both probably at some point used Opera. Both of those browsers with those extensions and plugins can, at least at the very start, render and initial small screen preview. They both have options to be able to do that. So starting at the very least we can develop, again because we’re developing in XHTML rather than WML, we can within the browser at least do a very quick test to see roughly how it’s going to show up for the user. After that, once you’ve got at least the markup structurally sound you can then jump over to emulators. Now there are plenty of online emulators. .moby provides one. Opera mini provides another and there’s several others out there. But also there’s desktop software that you can download to be able to emulate mobile devices. So then taking 5 or 10 mobile devices I can now test how my content’s going to render, and it’s very close to how it will actually render on the device. But you can’t stop there. The last step has to be actual devices. And I think this was what was insurmountable for me starting out as a mobile developer. At least a beginner saying oh gosh do I have to go out an purchase 100 devices to be able to test my content. Well fortunately you can get away with 5 or 10 devices. If you can get 5 or 10 devices that vary widely. By that I mean one being a very basic phone, another one being a PDA,another one being a popular device such as the Razor. If you can get 5 devices that vary widely, 5 to 10, the chances are that that content is going to render well for most devices out there on the market. That will get you close enough. A lot of that is based not just on my personal preference but on the case study that I offer in the book. That is the Yahoo! website for the FIFA world cup last year. They took that approach. They said you know it would be difficult to test on 100 devices but we think if we can get 5 to 10 widely varying devices that chances are our content is going to display well for a global audience. Which indeed it was for that particular website. So that’s the arguement that I’ve made. I’ve hear others make that arguement as well. And it’s not difficult to get that number of devices right. So you can probably get 3 to 5 from yourself, from friends, collegues and so on, on loan for a couple hours. If you’ve got a blog you can ask for volunteers to do testing. I’ve done that before and it works pretty well. And then finally anyone can hop on eBay and do a search for unlocked mobile phones and purchase phones for an affordable price and get you know 5 to 10 devices. That’s how I did it. You know I hopped on eBay. I bought about 5 phones that were unlocked and then I just take my SIM card and swap that around the phones when I am doing testing. So it’s really not that difficult once you’re done developing your content to make sure that it renders well for mobile devices.

    Paul: What do you think about the kind of growing thing that we’re seeing at the moment about designing mobile sites for specific devices? Like the iPhone. Do you think that is a bad route to go?

    Cameron Moll: You know I’m not going to say it’s a bad route to go. But I do question it’s integrity. Three years ago or so, when I bought, well this was a little bit after I bought my Treo, for example which is a feature rich PDA. There were all kinds of Treo specific sites that had been developed. So you had something like, lets just say you had something like ESPN.com/mobile/pda/treo would be the web address for that content. And it was formatted just for that device. When you think about all the devices that are out on the market you then realize that that becomes a big chore to try to develope content for X number of devices. Now I think with the iPhone at least you have that same experience being repeated. For me it feels in part like you know years ago when we hit up a website and it said best viewd with Internet Explorer 4.0 or something like that. You know that is what we’re seeing now with the iPhone. Granted the iPhone provides a much different experience and a much richer experience, which is great, but at the same time I worry that we are spending a lot of effort on a device that 1. Is not a market majority and 2. The device itself, the iPhone itself might change at some point in the future. I might have a larger screen. It may render content differently. Which then will require that we go back and rewrite that content yet again. So the arguement I’ve made is if it makes business sense to develop and iPhone optimized site well more power to you. Go for it. But I advocate as a default creating content that can render on as many devices as possible. Not necessarily just one device.

    Paul: Cool. Thank you so much Cameron. That is incredibly useful. Where can people find out more about your book then?

    Cameron Moll: The web address is mobilewebbook.com or they can find a link from my website cameronmoll.com.

    Paul: Excellent. It’s a .PDF book that you can download instantly. Now waiting around for delivery at $19. The best thing of all is it’s nice a short. Just over 100 pages. Isn’t that right? Something like that?

    Cameron Moll: That’s correct. And I’ll give your listeners a heads up that we’ve got a print version coming out in October to be announced soon.

    Paul: Oh that’s excellent. So you’ve got the choice either way. Alright thank you very much for coming on the show Cameron. We’ll get you on again in the future no doubt.

    Cameron Moll: Hey thanks Paul.

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    Show 95: In honour of the the RAF

    On this week’s show: Paul shares some techniques for selling your services through your online profile. Marcus discusses project time scales and Ben Hunt talks about marketing your web business.

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    News and events | Project time scales | Social networking for sales | Ben Hunt on marketing a web business

    News and events

    The Rissington Podcast

    For over 2 years now we have been doing this podcast and in that entire time we have reigned supreme. There have been other web design podcasts but lets be frank they have been shit ;) Obviously out of politeness I have pretended they had their place but I think it was obvious to all that only boagworld was really worth listening to.

    However, like all great empires sooner or later they crumble and fall to a new rising star and I fear that maybe true with Boagworld. There is a new kid on the block called the Rissington Podcast. Not only is it hosted by two web design guru’s in the form of John Oxton and Jon Hicks but it is also professionally put together and at times really funny.

    This rambling, question based show shares some great advice on web design in an entertaining and friendly manner. Definitely check it out, we promise not to cry. After all, it is even more British than us!

    Net Promoter Score

    On last weeks .net magazine podcast we got talking about how to measure the improvements we make to the user experience in order to prove their value to a client. Peter Merholz from Adaptive Path mentioned something called the Net Promoter Score which I have confess I had never heard of.

    Fortunately I wasn’t alone in my ignorance because Andy Budd had not come across the term either. However, unlike me he took the time do some research into the Net Promoter Score and post his findings online…

    To calculate your Net Promoters Score, you ask your customers “how likely they would be to recommend you to a friend”, and get them to grade their answers on a scale of zero to ten. Zero would be extremely unlikely while ten would be highly likely. Those who answer nine or ten are considered promoters, and are the most likely people to evangelise your services. Those who answer between zero and six are considered detractors and are the type of people who will spread negative views about your services.

    To work out your Net Promoters Score, you simply subtract the percentage of detractors from the percentage of promoters. A good score would be in the range of 50-80%, while an average score would be 5-10%. A poor score would be in the negatives…

    Andy then goes on to explain how this basic question can be used to assess the value of your service. I can see why Peter brought this up on the show as it would seem an excellent way of assessing improvements made to the user experience. By testing before and after a site redesign it would be easy to measure improvements in the experience.

    Try it on your next project.

    15 Excellent Examples of Web Typography

    This is a bit of a random news story but I really wanted to mention it. I am excited to see that the movement towards better typography on the web continues to build momentum and I am constantly amazed at just what is possible with a bit of determination.

    Typography can me an incredibly powerful tool in our design arsenal, as I have no doubt said many times before. However, if you still need convincing then check out these 15 superb examples of web typography which I came across this week. There really is some inspiring stuff in here and it should be enough to get even the most jaded web designer playing with type again.

    Social net offers new perspective

    Talking of being inspired, my last news story of today is a post by Bill Thompson on the BBC technology site. I am not sure it is directly to do with web design but it certainly went a long way to re-energising me about the work I do on the web.

    The article focuses on how the social side of the web is transforming not just the way we interact online but also our world as a whole. While other journalists seem to be hammering the social net as a haven for child predators and terrorist trainers, Bill talks about how it is uniting cultures and making the news we see on TV real again.

    Bill writes:

    What will happen when these people (referring to online friends we have made) start dying in famines or wars, or when the climate changes caused by global warming lead to floods and droughts and natural disasters?

    What happens when the photos on Facebook and Flickr show devastated crops and starving families – and these people are not just faces on the television but old friends, people whose likes and dislikes and reading habits and favourite films we know and share?

    The world is different when it’s the people you know, and I do not think we will be able to resist the forces of change when our friends are dying on screen, in front of us, and we know that we could do something but have decided not to.

    The article really grasps the power of the social web, a power I personally am all too well aware of. Running and developing an online community is a strange thing. Many perceive social networks as a numbers game (a way of attracting traffic). However at its heart are real people and real relationships. I will never forget a woman called Crystal whom I became friends with back in 1997 when I ran a virtual community. Crystal was dying of cancer and was housebound. For such a long time she was the heart of our community until one day she died. The grief that we felt was just as real even though none of us had ever met her face to face. She was a real friend to me, a real person.

    I think that is why many online communities fail. They fail because they don’t grasp that communities are about people and relationship rather than features and technology.

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    Marcus’ bit: Project timescales

    I have often rambled on about the importance of contracts on this podcast and, within those the contracts, the need for a detailed spec, a detailed task list and associated timescales and milestones.

    I still think all of those things are important but I do think that often (me included) people go into a land of fantasy when it comes a) when they can start a project and b) how long each one of those tasks will take.

    Clients are guilty of this too.

    This is what usually happens:

    • The client, not knowing how long the project will take, picks a date for project completion because they don’t want it left open. Let’s call it ‘date x’.
    • Unless it’s patently impossible to achieve, agencies will agree to this deadline because they don’t want to adversely affect their bid.
    • A certain amount of back and forth over the delivery date happens because, for example, it takes longer than expected to agree on a contract, or maybe the scope has extended a little, etc. But the agency can’t really move the date to somewhere comfortable because they have already agreed to ‘date x’. So, all parties then agree to ‘date x plus 1 month’ or similar.
    • The project then slips and both parties start blaming each other for it – the agency feels that the client is overly pushy and, worse, the client thinks that the agency is unprofessional, inattentive etc.

    Be honest from the start

    Seriously, do it. I was just having a conversation this morning with a potential client (hi Graham) who is looking for a new site. He has an unrealistic delivery deadline of the end of October. With Headscape’s current workload, I felt that we could deliver the project, at best, by the end of January. This blew our chances completely but -

    a) Graham appreciated the honesty and, who knows, may want to work with us again or recommend us to others;

    b) If I had underestimated – a favourite at this time of year is to say ‘we can do it by Christmas’ – then I would have become very unpopular internally and also with the client when we failed to deliver.

    Don’t forget you have other clients

    It is so easy to think ‘standard CMS site redesign equals 10 weeks’ and then go and quote a date for completion 10 weeks from now! Don’t forget the following:

    • It usually takes at least 2 weeks to sign a contract
    • Do you have the resources to start straight away?
    • What other projects are imminent?
    • Staff holidays

    Educate

    I think the problems I am referring to relate to the fact that, even now, we are working in a relatively ‘young’ industry. This means that many clients simply don’t have an understanding of how long projects, and the tasks within those projects, can take.

    This used to be a problem with pricing and still is in some cases. However, client expectations of cost seem to be a lot more in line with each other than they were, say 3 years ago.

    If we can explain what we do and how long it takes right from the start with a potential client, then hopefully client expectations of project length will also balance out.

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    Paul’s corner: Social networking for sales

    From time to time I get questions about how to build your reputation in the field of web design. How do you become well known so that you can attract more work in? Its a fair question and one that inspired an article I wrote recently called The Geeks Alternative To Golf.

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    Ask the expert: Ben Hunt on marketing a web business

    Ben:

    Ill be talking about marketing a web business. And the things that I cover will apply particularly to small web businesses, little shops, web designers. But, the principles that we will be going over will apply to the whole of web design and in fact the design of any site at all.

    What I am going to be talking about I guess comes under headology, psychology. It will be stuff like: self perception, posture, attitude, and brand – which are really central things.

    So, starting with brand… what is brand? Well, brand is how people perceive you. What do you offer, what can you do for them. And what differentiates you from alternatives. Differentiation is absolutely vital and you must not ever underestimate it. There is a couple of books that have been really influential in hammering this point home to me.

    The first one I would like to mention is called Purple Cow. It is written by Seth Godin, the kind of godfather of marketing. And the core premise of Purple Cow is… whatever you do, you have got to stand out 241 you’ve got to be memorable. In the 22st century just fitting in with people’s general expectations, fitting in with the crowd simply doesn’t cut it anymore.

    The second book that I really loved is called Zag and it is written by a guy called Martin Neumeier. And it comes at the same kind of thing, but from a different angle. It says, “When everybody zigs, zag.” You go in the other direction. What ever is going on around you, do whatever it takes to stand out, to be noticeable and to go against the flow. Zag is also full of brilliant examples that explain why and also how you can go about it.

    So what I am going to be covering is broadly three steps that will help you to get into a really winning mindset. Okay, so let’s dive in.

    These days so much to choose from that we are surrounded by so many brands and so many messages all of the time. What drives our decisions and our choices as clients and what drives our client’s choices. And I find that it really really helps me if I try and get into the head of my potential customers. So the first thing to note, which is really often overlooked, I cannot stress this enough is people who land on your website (generally speaking) want you to be the one.

    No one really enjoys trolling search engine results. People say to you, “Oh you know, you competitors are only a click away.” And I would like to say to these doom-and-gloom merchants, “So what!”. You know, when somebody is on my website, we are half-way there. We are over the first hurdle.

    And these people are going to fall into two categories. They are either going to be someone who is looking for what we do and if they are fantastic! All we need to do then is to communicate that, quickly and cleanly to them, without giving them any reason to click back to the Google search results. And if this people is in the other category of people who aren’t looking for what we offer, no problem! We have got nothing to lose. We’re unlikely to be able to turn them around at this point and they are probably looking for something else.

    But what we might hope to do, is leave a positive impression so that one day when they are sitting there at there desk going, “Do you know what we really need is someone who does expert site reviews, or somebody who specializes in Web 2.0 design.” You might hope that hey remember you.

    It is really important to get your head around this reality that people who are visiting your sites are your friends and they want you to be right, so all you have to do is not bugger-it all up.

    Okay, so let’s take it for granted that your honored site visitor is in the first camp. They are here because they are looking for what you offer; they want you to be the agency for them. Moving on to step two… How to let them make a positive decision.

    Now here my advice is, work out who they really are. Who are your real customers? I see a lot of small agencies and free lancers, who on their websites they try and betray themselves as something they’re not – either bigger or broader or more capable. We don’t need to do that. The absolute core of this whole blurb I am spatting at is don’t pretend to be a big corp megabucks agency, if you’re not. Yeah…

    The whole trick is to be who you are, and portray that in a strong way that people love; that people connect with. I mean, you’ve seen all this stuff where people say, “We this and we that.”. You know, all over their website. When it is clearly one guy sitting in his bedroom. And there is nothing wrong with being one guy sitting in your bedroom doing work; there is a market for that kind of thing. And the other kind of stuff you find is people say is that, “Oh, we do work for clients ranging from 50-quid jobs (for small local businesses) up to mega-gazillion jobs for international blah-blah-blah…”. And you sit there going, you don’t do those kinds of jobs.

    So who are you trying to win? Are you trying to win BMW and SONY and Disney? Do you think they… those guys are going to come along to your website and fall for this stuff? Let’s say they did.

    Let’s go on a flight of fancy and say that the VP of Marketing for Disney lands on your website cause they just happens to find himself between web agencies, looking for a new one, and he goes, “Oh wow! These people seem to have a team although I can’t see them because there are no names and there is not much of a portfolio. And they say that they work with companies just like mine, a massive global conglomerate.” Let’s say you caught him on a bad day and he accidentally picks up the phone and calls you. How long is he going to be on the phone for, one minute 241 two minutes, before he realizes that you can’t possibly give him the security that he as a big-massive client needs. So we just need to accept that these aren’t the guys who will be paying your wage.

    So think, “Who are the real people who want what you offer?” And then, we brand ourselves, we pitch ourselves for those people uniquely. There is no point in pretending to be what you are not. What you need to do is present what you are, in the best light possible, which brings us onto step three… How to show who you are in a way that wins customers.

    So the trick is to examine all the aspects of what you are, what you do, and how you work whether you perceive it as positive or negative. And build those things into a brand, into a whole impression, that really delivers for you. So let’s get back into our customers head.

    Who are they, first of all? So they are not BMW and Disney and all of these guys. They aren’t going to be paying your bills. Who is going to be paying your bills? Who needs what you have? This is a two-way match between supply and demand. You can’t just be what you are not. You can only offer what you can offer. You can’t sell to people who need something else.

    Let’s start with the givens. Let’s start with what you are and what your capabilities are, what you can do. And then, picture a market for that. But the trick here is to select what to show that might make you memorable and create a connection.

    Often the things that you might perceive as weakness… for example if you are stuck in that mindset of thinking, “You need to pretend to be a massive full service agency.”… the things that you think are weaknesses may in fact be real strengths if you can spin them right, if you can present them in a right way. But, fundamentally this is all about getting your head around it.

    Branding isn’t about pretending to be something that you are not. Branding is about working out who you are and what you really do and then standing there and saying it with confidence in a way that really impacts people.

    Okay, so let’s look at a few things. Ah, you might be thinking, “We are not based in central London.” Great! You’re nearer to your local customers. You’re nearer your local small businesses who want somebody around the corner. They don’t want a big kind of so-ho agency.

    So you are thinking, “We are just one person.” Fantastic! You have no huge wage bills and that keeps the cost down. And very often, your clients can know that they can pickup the phone, and might even have your mobile number, and they can pickup the phone and speak to you. And that is worth an awful lot to a lot of clients, knowing who is going to be on the other end of the phone.

    “What about if you haven’t got an office?” Who cares if you haven’t got an office? You go to your clients and meet at their premises. It also keeps the fees down. Your local clients will respect that.

    “You don’t know everything about web technology.” Who does? You might be a specialist in PHP or CSS. Or you might have a particular passion for religious organizations or green issues or whatever it is, whatever really floats your boat is whatever you want to do. Let’s do that.

    Nobody knows everything. So if you are a small scale agency, we talk about this a lot, everyone has a network of other professionals and amateurs in your area, or around the world, who can help. And even the big agencies do that – everybody does that.

    So what we are talking about is, say what you are really about. Lots of people make a positive decision to work with my agency, after reading our ethical policy that we publish on our website. And that works great for us because the kind of clients that we love to work for are actually attracted by reading that stuff and the other clients who are in industries that we don’t do, they don’t bother to get in touch. Which saves everybody time and effort. So now you are getting your brand together. We need to build in, what your audience wants.

    So if you are really suited to dealing with other local small businesses, say. Think about what signs, what signals they are looking for to be able to make a positive decision to take the next step.

    There are two important things to remember here. Remember the customer in on your side. They want you to be the one. And also, here’s a new one, you don’t have to close a sale on your website.

    They job of the website is to get a qualified visitor from the point of first initial contact, knowing nothing about you, to the point of taking the next step. That’s it. So focus your efforts on giving the right kind of visitor, the right kind of signals, that you probably right for them. That is all that you need to do.

    Now generally, you’ll be looking to reinforce just a few points and I always think of these as like check boxes in somebody’s mind. I like to picture somebody; think of what they look like, where they’re working, sitting at their computer typing something into a search engine and clicking on some results. And thinking, “What are the check boxes, what are the three or four check boxes (there are not usually more that that), in this person’s mind that I need to tick-off?”

    And if you can tick-off those check boxes without upsetting the person, or giving them any reason to go away, and not believe in you then you’ve probably done your job. Then what you do is, you say (here is a call to action)… “If you want to talk about this more, that is fantastic, pickup the phone and call me and I would love to speak with you!”

    Let’s imagine, depending on the market you are talking to, what kind of check boxes might be in somebody’s head. I think very often that they are things like, “I can trust these guys.” or “They are not going to be too expensive and will fit my budget.” or “They like working with companies like mine.”

    So they are looking for evidence of all of those things. And it might be like what we said before; “I can get somebody on the phone if I need help.” And clients aren’t necessarily super confident in their requirements. You know, if it is an engineering company, and they don’t really know anything about media or marketing in particular, then there is no reason to think that they are sitting there being really really cynical. What they looking for is a friend, they are looking for someone to be on their side and to help them through this process.

    All we need to do is get them effectively to feel good about you 241 is really what we are saying. We have to get them from first finding you, to coming to a point where they have no reason to think you are not the right agency for them, then you give them a call to action and you say, “Let’s get together and let’s talk about we can do for you.”

    The thing I would add here is to do with focus. You need to plan the steps from the home page through to that call to action. Now you know your website might only be one page. You might only need one page to do that. You don’t have to have a news section. You might not have news to give. Don’t put a news section on because it will be a dead pit.

    You should put on your website only the things that you need to get that person from A through to B. And you need to be very very focused about it. So don’t put in more pages than you need. Don’t put in more images than you need. Don’t put in more blurb-bump-from-rhubarb, the more blurb-bump-from-rhubarb you put on your website the more you’re going to be watering down your message.

    Get all of these steps right, you have done your job and you should see the difference in your bottom line.

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    What we can learn from Flickr

    Once we wrap our heads around the fact that we should be focusing on our content rather than our website it offers some interesting new opportunities.

    This years dconstruct really inspired me especially the talk by Tom Coates. It challenged my perception that web design is all about the website. Instead, as website owners, we need to start thinking about what content we hold rather than the method by which it is delivered.

    These days the web is becoming less about websites and more about content delivery in all of its various forms. Once we wrap our heads around the fact that we should be focusing on our content rather than our website it offers some interesting new opportunities. However, instead of talking in theoretical terms lets look at a real world example; the photo sharing site flickr.

    Alternative delivery mechanisms

    Flickr realized very early on that they were about photos, not running a website. Central to the Flickr philosophy is empowering users to share their photos. It doesn’t matter to Flickr how their users share their photos. What matters is that they are exposed to the biggest audience possible. By opening up their content via an API Flickr photos can be accessed through a huge variety of methods including (but not limited to)…

    • The Flickr website
    • Mobile devices
    • Desktop widgets
    • Digital WiFi photo frames
    • Third party desktop applications
    • Third party websites
    • Even printed material (such as moo cards)

    In short, Flickr has let go of the concept of driving traffic to their website and focused on putting their content in front of as many people as possible.

    You maybe asking yourself how this applies to your website. After all you are not flickr and don’t share photos. However, the principles can apply to most content types. Take for example the humble blog. A blog is made up of individual blog posts. Each of these are content items that could be delivered through almost all the mechanisms mentioned above (with the possible exception of digital photo frames). Equally you might be a university who holds a database of all of your courses. Again, why limit that data to your own website? It could just as easily be delivered to a much wider audience.

    Amazon get this idea. They have had an API since the dawn of time and are more than happy to push their product lines out beyond the confines of their website. Of course by doing so they loose some level of control over their content but that is offset by the many more potential customers who are exposed to their products and their brand.

    However it isn’t just Flickr’s API that should impress you. Its also how they navigate and organize their content.

    Navigate via meta data

    Take a look at your average Flickr photo. It contains a lot more than the photo itself. Each photo has associated with a mass of additional information (known as meta data). Just some of the data held on a photo includes…

    • A title of the photo
    • A description of the photo
    • Comments on the photo
    • The photoset the photo belongs to
    • The user who uploaded the photo
    • Tags for the photo
    • Notes on the photo
    • The copyright restrictions
    • The longitude and latitude of the location where the photo was taken
    • The type of camera used to take the photo
    • Settings used when taking the photo

    However, what is interesting is not the amount of data available about the photo, but the fact that it is possible to navigate by almost all of those criteria. You can search on title, description, tags and pretty much anything else. You can click to see the photos of a user who has commented or even see all of the photos that have a certain copyright restriction. You can view photos geographically via a map and even look at photos taken with a specific F stop!

    This richness of navigation really helps when navigating a huge amount of data (such as the 1 billion photos in Flickr). It enables users to quickly and easily find what they are looking for as well as exposing them to content that perhaps they would have never previously found.

    Again there is a lot that we can learn from this. In particular there are real benefits here for ecommerce sites. Building up rich meta data around products and allowing users to navigate via that, will expose them to many more products and allow them to narrow their search much quicker. For example on an ecommerce site users could choose to navigate via customer ratings or brand name as well as more traditional categories. With our blog example from earlier users could navigate posts by tag, author, or even number of comments. The possibilities are endless.

    Of course, this approach is not without its risks. Without the kind of clean simple design implemented by Flickr users could quickly be overwhelmed by all of these options. However, it does not need to be that way and with some careful visual hierarchy a site can be both meta rich and easy to use.

    Conclusions

    The key to this approach is to start thinking beyond the page metaphor and to start looking at your content in terms of data types. Obviously this approach does not apply to all content types (for example I don’t envision pushing the about us page to third party applications) however most sites contains some form of key content to which these principles apply. The trick is identifying what they are.

    Show 93: dconstructed

    On this week’s show: Paul talks about how to make the most of the footer, Marcus explains why cold calling never works and Gary Marshall shares some great advice on writing content.

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    News and events | Why cold calling never works | Making the most of the footer | Gary Marshall on writing better content

    News and events

    iPod Touch

    Unless you have been living in a cave for the last week you will already know that Apple has just released a new range of iPods including the massively exciting iPod Touch. What is so exciting about the iPod Touch is that it is basically an iphone without the phone. This means it has WiFi and a fully functional web browser. This is a major development in the web design world as it will mean millions of internet enabled iPods and a whole new audience in a whole new context.

    What is more Apple has also done a deal with Starbucks where by songs played in Starbucks can be purchased directly on the iPod. I am convinced this is just the tip of the iceberg in terms of context / location aware mobile web. It won’t be long before you arrive at a University Campus and access a campus map or go to a shopping mall and access all of the menus of the various restaurants.

    With the iPod being such a universal device now is the time to think about how you are going to utilize the power of the mobile web.

    Free photo manipulation tools

    This week I came across a site stuffed with loads of free photo manipulation tools. These guys have certainly been busy as there are loads of really fun tools including a Mosaic maker, CD cover creator and even a Hockneyizer. However, probably the most useful tool to us web designers is the palette generator. Upload an image and it will automatically create a colour palette based on it. Nice!

    dconstruct feedback

    This last week also saw the dconstruct conference in Brighton. I was fortunate enough to attend it and got to hear some truly remarkable speakers. I am not even going to try and recount all that was said, however I do want to particularly mention three superb talks.

    Tom Coates, gave a mind blowing presentation on shifting our thinking from a website model to a data model and the consequences of this in terms of how we develop applications and how users navigate data. Tom’s presentation really felt like a glimpse of things to come.

    Leisa Reichelt gave an inspiring presentation about how we develop projects. Amongst other things she talked about Agile development and I have to say this was the first time it has been explained in language I understood. This talk definitely made me reconsider how we run projects.

    Finally, I couldn’t mention dconstruct without talking about Jared Spool’s presentation on experience design. Jared (who is a superb speaker) took us through how to create great experience design, explaining why it is important and how to draw together the necessary skills to make your design stand out from the crowd. Compelling stuff.

    The reason I mention all of this is that all of these talks will soon be released as podcasts and I wanted to strongly encourage you to check them out!

    170+ Expert Ideas From World’s Leading Developers

    The final story today is the release of an article on the smashing magazine website. The guys at the magazine interviewed 50 designers and asked them 6 questions. This has led to an article with 175 professional suggestions, tips and ideas.

    Its always fascinating to see how other designers work so this article is definitely worth a once over.

    Back to top

    Marcus’ bit: Why cold calling never works

    Ok, to say that cold never works is a bit strong because very occasionally it does. I should also qualify that I am talking about winning quality web design work here.

    So, a more appropriate, but considerably more boring, title would be: why cold calling almost never works when selling quality web design services.

    But, in my opinion, you don’t really even need to qualify the ‘what’ you are selling. I guess there are certain products or services that can, effectively, be sold over the phone to a person/organisation that you don’t know but I expect they are few and far between.

    The word ‘effectively’, in the last sentence, is pivotal to this. I would love to see the ratio of telesales staff costs against actual sales won via the telesales force for, say, a double glazing company over the last year. The fact that I seem never to be called these days by double glazing companies suggests that my suspicions are correct and it simply isn’t worth it.

    I don’t know anyone who likes being called out-of-the-blue and certainly, no-one who has actually bought anything through this process. I think most people are instantly ‘on guard’ and mistrusting of a cold call. This has worsened, I believe, over time and has now reached the point where it has almost become a joke.

    Anyway, I’m rambling off the point – back to web design.

    You can’t create a project that doesn’t exist

    This is the main issue. Even if you are lucky enough to find a receptive listener, the chances of calling them right at the point where they are thinking about starting a web project is remote. The best you can hope for is that contact will be made later when a real project does happen.

    You may not be talking to the right person

    It is very possible that the one successful call that you made after a day’s banging the phone was actually to a chatty junior who cannot make or even influence decisions. Asking to speak to the ‘marketing director’ or ‘person in charge of the web budget’ etc is a recipe for an instant hang up.

    Even if you are speaking to the ‘right’ person, chances are they will have to go to other partners or directors and that group will want to know track record, where did the recommendation come from etc.

    Making yourself known

    Ok, so you can’t actually win work cold calling but you can occasionally start the process of winning work through a cold call. However, I would say from experience, that this cannot be a completely cold call. You need at least one thing connecting you to the person at the other end – and the direct mail piece you sent them two days ago does not count because they will have instantly thrown it in the bin!

    The kind of things that can make this type of call potentially worth it are:

    • Work done for one of their competitors (vertical selling)
    • Locality (“we’re in the same town”)
    • Professional connection e.g. a print designer you are close to works for them
    • Social connection e.g. my neighbour Dave Smith works for your accounts department and thought I should call you….

    But remember you are simply selling your professionalism, skills and competence; basically, just the chance to pitch for work when it comes around.

    However, I would recommend that the majority of your efforts are spent on a) ‘hot’ calls to people who contact you with real projects and b) your existing clients as they are usually your best prospects.

    Back to top

    Paul’s corner: Making the most of the footer

    This week I thought I would try and tackle a question from Peter in Italy…

    Disclaimer, copyright, accessibility statement and privacy policy; these are the links that can often be found in the footer of a page. Why is it important to add this information on a website and what should this information include?

    The footer is the graveyard of many websites. The place where links are sent to die. However it doesn’t have to be that way.

    Back to top

    Gary Marshall on writing better content

    Paul Boag:
    So, joining me today is Gary Marshal, a technology journalist and author and many other good things as well. Hello Gary.

    Gary Marshall:
    Hi Paul, how are you doing?

    Paul Boag:
    Not too bad, good to have you on the show, we had you on once before as I remember.

    Gary Marshall:
    Yeah it was a couple of months ago now wasn’t it?

    Paul Boag:
    Yeah it was a little while back. What I thought would be good today is to get you on to talk in broader terms about writing for the web, and writing in general, as obviously that’s what you do for a living. That’s your job, and so I thought I’d kick off with really a question about copy writing and copy writers; do you thing website owners should be looking to get a professional copy writer in to work on their website rather than doing so themselves?

    Gary Marshall:
    I think it depends a lot on the website that you have, if your doing something where your unique selling point is a fantastic price for a product, then it probably doesn’t matter too much what the copy’s like, but the more important the text of your site is, the more important it is to have good text. So take for example if your site is a brochure then obviously the quality of copy then is really, really important. There’s also the technical side of writing as well, which is not so much a copy writer but more of a technical writer for that so you know, product information, frequently asked questions, support, that kind of thing.

    Paul Boag:
    What benefit do you get from getting in somebody who does this professionally in preference to trying to do it yourself, where’s the real kind of money earner in it? If that makes sense, the return on investment.

    Gary Marshall:
    Yeah. Well it really depends on what your sites all about. One of the things about getting a professional to do it is it saves you time, the same way you would get somebody in to do stuff around the house because your time is better spent doing what your good at. But particularly with copy writing, if you get somebody who is pretty experienced in this, what they’re doing isn’t so much writing, but its writing that works. So you know a good copy writer can say more in a sentence than your average guy can say in 700 paragraphs, which is one of the reasons that guys in advertising get paid so much, because they come up with these fantastic strap lines that lodge in peoples minds.

    Paul Boag:
    Yep ok that’s fair enough. Obviously the main thing that puts off people from getting a copy writer is the cost associated with it and sometimes its just prohibitive, although I have to say that I get somewhat confused that people recognise they cant do design and they get a designer in to do that but somehow people think they can do copy which is somewhat confusing sometimes.

    Gary Marshall:
    Yeah, it’s not that expensive. If your going to have a multi page, 1000 page website then yeah it is going to cost you a fair whack of cash, but he majority of writers tend to be paid by the word, so you’ll set a rate, and what it is you want to get and the end result isn’t going to be an awful lot of money. Your looking at a couple of hundred quid for a couple of thousand words, its not a lot.

    Paul Boag:
    No I suppose in the grand scheme of things that isn’t much at all is it? If you think of the amount that people pay for content management systems and design work and usability testing and all that other stuff.

    Gary Marshall:
    Provided they’re good at what they do. Of somebody is going to polish the text in your website, and make what you do sound absolutely fantastic, if that makes the difference between somebody hiring you or not or somebody buying your product or not then it’s paid for itself.

    Paul Boag:
    So, making the presumption that there are some people out there that just aren’t in a position to hire a professional copy writer and its just not an option – what advice would you give someone who is starting out writing copy for their own website? Where would you start? What are the most common mistakes?

    Gary Marshall:
    I think the most common mistakes are thinking from your own point of view rather than from your visitors point of view, I’d say that’s probably the worst offence that you can do, and it’s the old moaner when if you have a frequently asked questions section it’s the questions you hope people would ask rather than the one people actually do ask, you get an awful lot of people where on a website the fist page is the entire corporate history and as a visitor I don’t care, I don’t want to know this stuff I want to know what are you going to do for me why should I hang about here. So it needs to be very much ‘put yourself in the customers shoes’. Have a look at other websites and see what you like about them and what works on those sites. The other thing you need to think about big style is search engine optimisation. I was talking to someone the other day who was saying ‘when we do searches on particular products and particular areas we just don’t come up in the results at all’ and I said ‘do any of these phrases or words feature on your site?’ the answer was no. That was probably why they weren’t featuring in the search results! It might be obvious to you that your search should come up if you look for, I don’t know, web design companies in Brighton, but if you don’t have the words ‘web design’ and ‘Brighton’ in your website its not going to be indexed by any of the search engines. That can be a really difficult one to pull off, you see a lot of  bad copy writing that’s done purely on the basis of SEO, where they’re just trying to get as many different phrases in as they possibly can to try and get it up in the Google rankings and I think that’s counter productive because ultimately your trying to get humans to read this and if somebody comes to your website and the whole thing is stacked with all these meaningless phrases that don’t actually give you any useful information at all, then your just going to go ‘what a waste of time, I’m out of here’

    Paul Boag:
    Do you think there’s a difference between writing for the web and writing for other mediums?

    Gary Marshall:
    Yes

    Paul Boag:
    What kind of differences? What should people be doing differently?

    Gary Marshall:
    The biggest one is brevity, simply because your reading on a screen – you’ve no control over what sort of screen people are going to be reading on for starters, so I might be looking at it on my BlackBerry, you might be using a 22 inch monitor, but web content doesn’t lend itself to huge blocks of text and long, long sentences so you need to think much more visually than you do with the printed page I think, break it up a lot more and have a lot more white space. The way to present it can be important also, even having a bigger gap between lines can make a big difference to whether your text looks appealing or not. Again, work back from the basis of ‘what is it that your visitors are going to want here?’ You need to really start with that. I find that bullet pointing is usually a very good way to approach it. So, you sit down and think ‘what are people coming to my website for? And what is it they’re going to be looking for?’ and answer that first. If you’ve got a bit of spare time go into you full corporate history and everything you’ve done in your life, but concentrate on the purpose of your site first.

    Paul Boag:
    It strikes me that websites, unlike other mediums aren’t linear, so you have the option to start with the top level brief information and highlights, and people can kind of dig down to the in depth stuff if they want to.

    Gary Marshall:
    Indeed, one of the things you see in print a lot is the use of ‘pull quotes’ to draw your attention to a particular bit of the body copy, and its basically a sales technique and exactly the same thing works on websites and can be very effective and can encourage people to read more. The other thing I would say is try not to link too much in your actual body copy because every little blue line there is a potential reason for someone to disappear.

    Paul Boag:
    Ok that’s interesting.

    Gary Marshall:
    I think it can get in the way – if you’re trying to engage people you don’t want people to go off on tangents because you’ve got this short attention span thing going on.

    Paul Boag:
    Yeah I can accept that – the other thing as well is that if the page is full hundreds of links it makes it visually quite difficult to read as well.

    Gary Marshall:
    Yeah and avoid these kind of hover over adverts that infest websites. If it looks like a link I expect it to be a link and if I move my mouse over it and just get ‘find out about hotels in Guatemala’ or something its instantly away from the website. There’s something as well, I don’t know if its true or not but in journalism school they teach you when writing for tabloids you should write on the assumption that your reader is going to be a small child, and I think that can work with websites as well because it really does focus you on getting the information there quickly with the minimum amount of waffle and without going off on huge tangents. And like the old press thing as well where you have all the information in the first paragraph and you expand on it as you go along, so you should be able to chop from the bottom. If you’ve written 500 words, you should be able to chop the bottom 250 off that without losing sense of what you’re doing.

    Paul Boag:
    Yeah that’s good. So, websites are one thing – your kind of corporate websites and things like that, but more and more organisations are starting to use blogs as a method of communicating. Do you think there’s a difference there? What advice would you give to people writing posts for blogs?

    Gary Marshall:
    Be sure that you want to do it in the first place. Jacob Neilson quite famously said the other week that businesses shouldn’t blog, and he’s getting a bit of a headline generator there – he doesn’t mean no business should blog, but it can backfire because the nature of blogging is very much off the cuff, very quick reactions to things and that’s fine if it suits your particular kind if business, but if people are coming to your site for in depth information then I don’t think blogging does suit because by it very nature blogging is your most recent thought at the top so if you don’t have regular readers its quite easy to fall into the trap of assuming everybody knows the context of what your talking about, and they might not because you wrote about it 3 weeks ago or 3 months ago. That’s quite a common pitfall I think. The other thing about blogging is because it’s quick and easy it does encourage you maybe not to craft things as well and not think things through. You have got to remember that this stuff potentially hangs about for eternity. So it might be tempting to, I don’t know, slag off the competition or something but it could well come back and bite you later on. I think with blogging, it comes back to any sort of writing – you need to know what your trying to achieve with it because if you don’t have a clear idea of what your blog is going to bring to your website, and what benefit its going to bring to your visitors and customers it’s a potential massive waste of time and effort that you could be spending on something more interesting.

    Paul Boag:
    Yeah.

    Gary Marshall:
    I sound really negative; I don’t mean to be really grumpy today! But I think it’s a bit like in the early days in the web there was always these wonderful ‘do-hickeys’ and logos you could slap all over your website and lots of people did without actually asking ‘does this bring me any kind of benefit whatsoever?’. Done well, blogging can be a fantastic thing on a website. I’ve seen a few examples of it in all kinds of things – I was looking for drum loops for ‘Garage Band’ and I was looking at the various drum loop companies and I found one that the owners blog, and they talk about how they do the stuff, what they’ve got coming down the line, why they think that they’re great and nobody else is and all this kind of stuff and I really quite warmed to them and that encouraged me to have a look on their website and I ended up spending money on it. Other sites that are just plain old e-commerce things and really don’t care. Unless your doing a kind of niche market where I don’t know, ‘golfing grandmothers’ or something then the very fact that you’ve got a niche people are more likely to pay attention to what you’ve got to say. I don’t care if the marketing director of Comet has a blog; I have no interest in what he’s got to say – so adding it to something like that would be a waste of time. I don’t want to read a blog on ‘great big faceless ISP dot com’ whereas ‘Merchant city music’, which is a music shop in Glasgow, I’d be quite interested in what these guys have got to say, so ‘We’ve got some amazing stuff coming in!’ or ‘we were away seeing a band last night and they were fantastic!’. That feeling that your part of a bigger picture can be really effective, particularly with smaller businesses.

    Paul Boag:
    Yeah, good stuff I couldn’t agree with you more. I think there are a lot of blogs out there that shouldn’t be out there and there are also some places that should be blogging that aren’t.

    Gary Marshall:
    Yeah I would agree with that.

    Paul Boag:
    OK thank you very much for your time Gary, it was really good to talk to you again and no doubt we’ll have you back on the show in the future

    Gary Marshall:
    No doubt!

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