Web design is also about customer service

I came across an interesting article recently that made me weep with joy!

I don’t get angry very often but it really irritates me when I hear web designers complaining about their clients. One complaint that annoys me more than anything else is when designers moan about the client phoning them up, asking questions and demanding updates. It’s as if some web designers expect to go into a darkened room, produce website and then get paid. Unfortunately this is missing a fundamental part of the process.

The idea of customer service in web design is something I cover in my presentation “40 better ways to work with clients” so you can imagine my delight when I came across this article entitled “improving client relations and enhancing the work process“. This post is packed with great advice but my favourite quote comes from relatively near the beginning. The author writes:

Consistently communicating with your clients and educating them throughout the project can make a world of difference. As a designer, there is more to your job than just sitting behind a computer screen and pushing pixels around.

All I can say to that is “preach it brother!”

Watch an introduction to my 40 better ways presentation

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  • http://www.webdesignsydney.org/ Ned

    Hi Paul,
    Very good video!
    Thanks mate

  • http://www.cogneva.com Calgary Web Design

    It is amazing! Change is always scary at first, but always grows to be wonderful! Keep it up guys!

  • http://www.sprisemedia.com sprise

    I’m guilty of making that mistake, before I learned that expecting to generate 8hrs of billable work per day as a freelancer meant I’d need to wake up earlier to do the customer service, sales, bookkeeping, and billing. It was as if every conversation was a stop of the precious clock.

    Thankfully I have since straightened out ;)

  • http://www.topoftheburg.com Stafford Web Design

    wonderful video for learn .thanks you.

  • http://pulse.yahoo.com/_OSHK7DSPY5CREKXZK557HPPIL4 Rolf Roswell

    Hello,
    Web designing is the most powerful techniqe to make the websites attractive.Sibinfortech provides the web designing  and SEO services at the cheap package.You have get the datail by go thruogh the sites….Thanks a lot..:)

    Web Designing Companies Mumbai

  • Anonymous

    I take pleasure in, cause I found exactly what I was taking a look for. You have ended my four day lengthy hunt!God Bless you man. Have a great day. Bye
    ghab

  • bgrggfe

    Beijing policy makers say they’re eager to encourage greater domestic consumption. Chinese shoppers are famously luxury-happy, flying to Hong Kong and further afield in droves to stock up on Louis Vuitton, Gucci, Chanel and more. All of which means the stage is set for the next great innovation to hit China: 
    Louis Vuitton Outlet malls.

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