Web design is also about customer service | Boagworld - Web & Digital Advice

Web & Digital Advice

Digital and web advice from Headscape and the addled brain of Paul Boag... tell me more

Paul Boag Posted by: Paul Boag On Friday, 18th February, 2011

Web design is also about customer service

I came across an interesting article recently that made me weep with joy!

Working in web:
The estimated time to read this article is 2 minutes

I don’t get angry very often but it really irritates me when I hear web designers complaining about their clients. One complaint that annoys me more than anything else is when designers moan about the client phoning them up, asking questions and demanding updates. It’s as if some web designers expect to go into a darkened room, produce website and then get paid. Unfortunately this is missing a fundamental part of the process.

The idea of customer service in web design is something I cover in my presentation “40 better ways to work with clients” so you can imagine my delight when I came across this article entitled “improving client relations and enhancing the work process“. This post is packed with great advice but my favourite quote comes from relatively near the beginning. The author writes:

Consistently communicating with your clients and educating them throughout the project can make a world of difference. As a designer, there is more to your job than just sitting behind a computer screen and pushing pixels around.

All I can say to that is “preach it brother!”

Watch an introduction to my 40 better ways presentation



Buy the whole presentation for £9.25

Become a web expert with our newsletter

Receive invaluable advice every three weeks and get two free video presentations for subscribing. You can unsubscribe in one click.

Blog Updates

You can follow all my posts by subscribing to my RSS feed or signing up to my email newsletter above.

Podcast Updates

Subscribe to the podcast via itunes or RSS. You can also subscribe to my quick tips via itunes and RSS too.

Social Updates

I am completely addicted to Twitter so try following me there. I also have a Facebook page which contains considerably less waffle.

Comments

Boagworld is a community, not just the voice of one blogger. You've read the post, now its time to get involved.