Become a Client Centric Agency

Running a digital agency is challenging. With more competition and a market that is shrinking, it is hard to stand out from the crowd. But there is a way.

We spend a lot of time thinking about the needs of users. Now is the time to start considering the client experience. Are you providing the best experience possible for your customers? This one day course will teach you how to offer an outstanding experience. One that will improve word of mouth recommendation and repeat business.

Sounds good? Get in touch!

Who is the course for?

If you run a digital agency this course is for you and your team. If you want to make your customers happy, this course is for you. If you want to increase your reputation or build word of mouth recommendations, this course is for you. But most of all, if you want to increase your sales, this course is for you.

It is a course that all your team can attend. From developers to account managers, everybody has an impact on the customer experience. It is a great chance to step out of day-to-day work and look at the bigger picture of how you do business.

Paul Speaking
I have run an agency for 13 years, mentored agencies and taught on the subject around the world.


This workshop will look at every touchpoint with your clients. From your online presence through to ongoing support. It will address your marketing efforts, proposals, pitches and project management approach. It will look at how you deliver to your clients and gather their input.

We will map your customer journey and look for points where we could improve the experience. We will look at how to nurture repeat business and engage with clients beyond the initial project.

In short this workshop will inspire you to take your customer service to the next level. It will give you all the tools you need to stand out from the crowd.

What you will learn?

This course will cover:

  • Building a following of potential clients.
  • Handling the initial contact with clients.
  • Improving the proposal and pitching stage.
  • Communicating with clients better.
  • Building trust between you and the client.
  • Handling conflict with clients.
  • Engaging the client throughout the project.
  • Gathering feedback from stakeholders.
  • Managing projects better.
  • Establishing a long term working relationship with clients.

Working with Paul has proved an invaluable source of business wisdom for us. His wealth of experience of running digital agencies helped us develop our business strategy and focus our content marketing efforts. James Turner

How will we benefit?

When your team has completed this workshop they will be able to:

  • Build the reputation of your agency.
  • Better work with clients.
  • Encourage repeat business from clients.
  • Build confidence in their ability to deliver.
  • Handle conflicts with sensitivity.
  • Attract more leads into the company.
  • Win a higher percentage of enquiries.
  • Establish long term relationships with clients.

Interested? Get in touch!

If this sounds interesting or if you have questions I would love to talk to you. Email me on or call 07760 123 120.