Growing a successful web design business is not as easy as producing outstanding work. In this post, I share ten lessons I have learned from 13 years of running an agency, three years of going solo, and mentoring dozens of other business owners.
Are you running regular usability testing? If you are not, know that you are far from alone. Many people see it as a luxury that they cannot afford. But it doesn’t need to be that way. In fact, it can help speed delivery and reduce costs.
Charging the wrong rate can turn your dream of running your own business into a nightmare. But how do you fix the problem once you’ve made that mistake?
We’re designers, which means we love to make things useful, and the e-commerce websites we build are no exception. But if we call ourselves UX designers, we need to think beyond the edge of the screen.
As web designers, we understand the limits of user attention and the importance of simplicity when it comes to interface design. Unfortunately, clients and colleagues have other agendas, so how do we enlighten them?
One of the biggest fallacies of our industry is that good work speaks for itself. It is a self-delusional lie that those with a good reputation tell themselves to explain their success.
Does your corporate training program include a digital stream? Are you teaching your employees how to operate in a world of social media, apps, websites and connected customers?
Have you ever read a post that has left you feeling wholly inadequate because you know you can’t live up to the high standards they layout? Well, that is how I feel when I read posts about how much to charge my clients.
Whatever our role in a company, we are all under considerable pressure to do one thing: deliver. But we all face challenges that make those goals difficult. Problems that make us more and more desperate. That leads us to do whatever it takes to deliver, even if that compromises the user experience.
Intranet Design is almost universally terrible. This is costing companies in productivity, training and even in customer experience. Fortunately, we can fix this.
Digital transformation has become crucial to business success, and yet many misunderstand what it involves. In this post, I seek to answer some of the most frequent and important questions surrounding the subject.
We like to think a responsive website makes our sites mobile friendly, but that is not the whole story. There are still ample ways we can screw up the user experience and damage our placement in search results.
Every few years organisations undertake yet another website redesign project. But is this the right approach or is there a better way?
Ensuring a website is consistent and easy to maintain are two of the biggest headaches faced by larger organisations. Fortunately, a pattern library can help.
Most of the people who write for the web are not professional digital copywriters. How can these people create better content without years of training? They only need to ask one question.
We all need to win over clients and stakeholders to do our job. Without them, we cannot get approval to do the things we need to do. But, most of us are surprisingly bad at doing so. The question is, how are we messing up and what can we do about it?
When you run your own business it can be tough to take a break. Especially hard if you work alone. In this post, I share some techniques and tips that help me get quality downtime.
There has been much debate about whether it is possible to design the experience of users. Can you really be a user experience designer? I believe that depends on how you define the role.
Sooner or later many of us as digital professionals end up having to write a website review. When we do, we need to do more than focus on the surface and instead delve a little deeper.
Great work is only possible in the right environment. But many of us don’t work in a place like that. How can we change our workplace? That is the question I answer in this talk at Awwwards London.