Does your corporate training program include a digital stream? Are you teaching your employees how to operate in a world of social media, apps, websites and connected customers?
Have you ever read a post that has left you feeling wholly inadequate because you know you can’t live up to the high standards they layout? Well, that is how I feel when I read posts about how much to charge my clients.
Whatever our role in a company, we are all under considerable pressure to do one thing: deliver. But we all face challenges that make those goals difficult. Problems that make us more and more desperate. That leads us to do whatever it takes to deliver, even if that compromises the user experience.
Intranet Design is almost universally terrible. This is costing companies in productivity, training and even in customer experience. Fortunately, we can fix this.
Digital transformation has become crucial to business success, and yet many misunderstand what it involves. In this post, I seek to answer some of the most frequent and important questions surrounding the subject.
We like to think a responsive website makes our sites mobile friendly, but that is not the whole story. There are still ample ways we can screw up the user experience and damage our placement in search results.
Every few years organisations undertake yet another website redesign project. But is this the right approach or is there a better way?
Ensuring a website is consistent and easy to maintain are two of the biggest headaches faced by larger organisations. Fortunately, a pattern library can help.
Most of the people who write for the web are not professional digital copywriters. How can these people create better content without years of training? They only need to ask one question.
We all need to win over clients and stakeholders to do our job. Without them, we cannot get approval to do the things we need to do. But, most of us are surprisingly bad at doing so. The question is, how are we messing up and what can we do about it?
When you run your own business it can be tough to take a break. Especially hard if you work alone. In this post, I share some techniques and tips that help me get quality downtime.
As User Experience Designers we use prototyping all the time. But persuading clients and management they are worth the time and money can be frustrating. This post lays out the business benefits of prototyping.
There has been much debate about whether it is possible to design the experience of users. Can you really be a user experience designer? I believe that depends on how you define the role.
Sooner or later many of us as digital professionals end up having to write a website review. When we do, we need to do more than focus on the surface and instead delve a little deeper.
Great work is only possible in the right environment. But many of us don’t work in a place like that. How can we change our workplace? That is the question I answer in this talk at Awwwards London.
Many things shape the experience of users. However, nothing is more likely to drive users away than a poorly performing website.
We need colleagues to change. Whether creating a better experience or encouraging digital thinking. We need them to do things in a different way. But, change is hard and people are often reluctant.
The images on your website can be both a curse and a blessing. They can be a compelling part of your content. Yet they can cripple performance, especially in todays multi-device world. It is time to squeeze the most from every image we use.
Many people struggle with the question ‘what is UX design?’ The terms UI and UX are often used interchangeably. But there is a big difference and it is one that is important to understand if you wish to improve the user experience.