You may think you know what a chatbot is and have dismissed them as a gimmick. But they might be worth another look.
The future of user experience lies in our hands. It depends on our willingness to step out of our comfort zones. To look beyond screen design. To embrace the messier world in which the real experience of users takes place.
I was recently interviewed at the Awwwards conference by Adobe on my upcoming book and starting a user experience revolution.
Creating a great user experience does not stop at the edge of the screen. It is fundamentally linked to the products and services we offer.
For over 25 years the Graphic User Interface has ruled supreme. But things are changing. Changes that will redefine what it means to be a digital designer.
Encouraging people to sign-up to your newsletter is good. But too much pressure and we destroy the user experience and damage your business.
We create most of the content on our websites with only a passing thought to the user. But what if we could involve the user in the production of our content? Just think how much more effective it could be.
Many of us know that the organisations we work for provide a terrible user experience. But we believe we are powerless to bring about change. Nothing could be further from the truth.
We cannot design the user experience alone. We need the help of our colleagues. That means we have to become advocates for the user experience.
Many I.T. departments are under impossible pressure. With ever more demanding needs and years of legacy and new tech, I.T. teams are looking for ways to keep up.
Are you doing all you can to create a great experience, or are you just paying lip service to it? In this post, I share with you the seven deadly sins of user experience design.
Recently I did an interview with Izabela Russell from New Media Europe where we talk about a range of issues from UX to career progression.
Prototyping is a great approach for getting started with any new digital development and for making rapid progress. We all know it makes sense. But if you need to make the case for prototyping, have you thought of all the possible reasons?
Marcus argues that the user experience extends way beyond your site and that even the smallest failing in customer service undermines your digital offering.
Our mission as user experience champions is to save people from death by a thousand cuts. Small, but significant irritants that add up to be something more serious.
I am coming to the conclusion that we are all living in a collective delusion. We call ourselves user experience experts or user interface designers. Yet the amount of time we spend with users is often low. In a post for Userzoom I suggest some ways we can get more feedback from the people we are trying to help.
Software company Nuance shows us a terrifying fact. That a lack of focus on customers feelings and needs can destroy brand perceptions. A mistake we all make.
The mistakes of the iPad Pro provides some valuable lessons on user experience and product design.
Here is a depressing thought for you: You can create compelling content, presented within a stunning design yet still disappoint users. In this post on the Shopify blog I explain why ignoring context can cause your website or mobile app to fail.
Designing with data and incremental development are great in principle. But practically they face problems. Problems a new generation of tool help us overcome.