How do you design navigation for a site ten or more levels deep, made up of many thousands of web pages and organised into multiple sub-sites? This is the challenge of designing for mega-sites.
As web designers we endeavour to design logical interfaces that make sense at a glance. However, users are not always logical.
In the fight for real estate, usability and design aesthetics are often the first causalities.
Could you be losing sales because users cannot make a decision? The chances are the answer is yes. Fortunately there is something you can do about it.
Getting a sites’ structure right is hugely important and avoiding common mistakes is a good starting point to achieving that.
No matter how well built your website is there is no avoiding the fact that sometimes the page a user is looking for just can’t be found. What matters is how you handle the problem when it occurs.
Many website owners damage their sites by continually adding features and content when they should be simplifying. In this post I reveal why that happens and how to simplify your website.
This week saw the launch of the much hyped Mailbox app for iOS. Unfortunately, this launch did not go as smoothly as planned and the backlash raises some interesting questions.
We have all experienced poor online customer support at some point in the past. But despite its prevalence this is not an easy problem to fix.
My contact form receives a lot of unwanted email. Which method do you recommend using to keep bots and spammers away?
Social media sharing buttons are quite ugly. How do you stop them ruining a design if they’re requested by a client?
A lot of emphasis is put on having important website information above the “fold”. Do you think this really matters?
I am currently in the process of writing a post for Smashing Magazine about the importance of providing users with positive feedback. I won’t pre-empt the article here, but I did want to share one example that I didn’t include in the post. It relates to an ecommerce site we built for an audience that […]
Do the number of clicks a user has to make on your site still matter in the age of broadband?
One of the most important rules of mobile web app development is that you shouldn’t give the user an inferior experience. Wherever possible they should have the same functionality as on a desktop. Where this is not feasible you should at least allow them to switch back to the desktop experience. Don’t give users of […]
I wanted to share with you a quick review of a new web application called Workfu. Workfu provides a ‘smart profile’ for your professional life. Think of it as a simplified (and in my opinion better) LinkedIn. Workfu provides a number of benefits I love: It provides a central profile you can refer people. This […]
Personas are a great way to help visualise the people you are designing for. However, sometimes the traditional approach can be a bit overwhelming. Fortunately there is an alternative.
Are you caring about your web forms? I came across this great article on Smashing Magazine from last November talking about web forms. The post is stuffed with great advice, but the following leapt out at me: A form is a conversation, not an interrogation. Order the labels logically, reflecting the natural flow of a […]
Integrating social media with our website should be more than just slapping some social media icons on the homepage.
One of my biggest frustrations with the ecommerce sites we work on, is when clients want users to register before they can purchase. Users do not come to your site to register. They come to purchase. Even though there is very little difference between the two activities (to make a purchase you have to provide […]