We have all experienced poor online customer support at some point in the past. But despite its prevalence this is not an easy problem to fix.
My contact form receives a lot of unwanted email. Which method do you recommend using to keep bots and spammers away?
Social media sharing buttons are quite ugly. How do you stop them ruining a design if they’re requested by a client?
A lot of emphasis is put on having important website information above the “fold”. Do you think this really matters?
I am currently in the process of writing a post for Smashing Magazine about the importance of providing users with positive feedback. I won’t pre-empt the article here, but I did want to share one example that I didn’t include in the post. It relates to an ecommerce site we built for an audience that […]
Do the number of clicks a user has to make on your site still matter in the age of broadband?
One of the most important rules of mobile web app development is that you shouldn’t give the user an inferior experience. Wherever possible they should have the same functionality as on a desktop. Where this is not feasible you should at least allow them to switch back to the desktop experience. Don’t give users of […]
I wanted to share with you a quick review of a new web application called Workfu. Workfu provides a ‘smart profile’ for your professional life. Think of it as a simplified (and in my opinion better) LinkedIn. Workfu provides a number of benefits I love: It provides a central profile you can refer people. This […]
Personas are a great way to help visualise the people you are designing for. However, sometimes the traditional approach can be a bit overwhelming. Fortunately there is an alternative.
Are you caring about your web forms? I came across this great article on Smashing Magazine from last November talking about web forms. The post is stuffed with great advice, but the following leapt out at me: A form is a conversation, not an interrogation. Order the labels logically, reflecting the natural flow of a […]
Integrating social media with our website should be more than just slapping some social media icons on the homepage.
One of my biggest frustrations with the ecommerce sites we work on, is when clients want users to register before they can purchase. Users do not come to your site to register. They come to purchase. Even though there is very little difference between the two activities (to make a purchase you have to provide […]
As web designers and website owners we need to think long and hard about how we are using social media, especially how we introduce social elements into our websites
Do users get your app? Are you confusing them with too many features?
A website should satisfy our desire for risk and reward. How your site does that depends on its it’s role. Which role does your site serve?
What are you doing to make existing users feel special? For that matter what are you doing just to make their lives a little bit easier?
With “Client Centric Web Design” soon to be released the subject matter is at the fore of my mind. As a result I am seeing the themes covered in the book popping up everywhere. The latest example of this is a .net opinion piece I have just read on the new UX skills. In it […]
Its easy when working on a website to get bogged down by the “what ifs.” Take for example the “estimated reading time” message at the start of this post. What if somebody doesn’t speak English as their first language? What if somebody has dyslexia? These people will read slower and so the estimate won’t be […]
When it comes to wireframing it’s time to branch out. Too many of us wireframe two or three versions of a page template before giving up. A better approach is to sketch out as many different versions as possible before narrowing the selection down. Producing large numbers of wireframes does not need to be time […]
Responsive design creates some enormous challenges, not just in build but also in layout and wireframing.