Marcus on loss leaders

Paul Boag

…sometimes there are occasions when you should take a hit and do a project as a loss leader.

Even after going on at length about making sure that contracts are in place, tasks are recorded in detail, requirements consultations are paid for and project management effort is not underestimated – all to avoid under-charging – sometimes there are occasions when you should take a hit and do a project as a loss leader.

The two main benefits being:

  1. future profits through repeat work
  2. marketing the company (which is harder to measure)

So, when would this be?

A multi-national comes knocking

Generally speaking, I would really try to avoid cutting costs if a huge name brand asks you to pitch for work. Firstly, I doubt budget would be much of an issue for them and secondly, you don’t want to label yourself as ‘cheap’.

However, you may be pitching against a lot of other agencies and you know the allocated budget (which happens to be lower than you would like to charge). In this case you may want to lower your quote to around the budget mark simply to give yourself a chance of winning a big name client.

Promises of future riches

I would avoid any client that says ‘do this job on the cheap for me and there’ll be loads more in the future’. However, if you reach the same conclusion yourself then you might want to consider it. Repeat work is far more profitable and reliable than having to win new clients all the time.

Basically, as with all these examples, you need to try and limit how much you are discounting and be very aware of what you’re giving away so a) you can weigh up the risks and b) be able to measure whether the risk was worth it in the end.

You’ve got a new toy

If you have a new application or piece of software with nothing but a dummy site associated with it, then offering a discount to a client to implement it is almost certainly worth it.

There is nothing more powerful as a sales tool than a real case study demonstrating a product or service so, until you get a real example, it is in your interests try and make one happen.

It is also fair on the client to reduce price in this instance because it is likely that a certain amount of bug fixing will happen during the project thereby often dragging the project out longer than expected.