Paul Boag

Would You Like to Improve Your Conversion Rate?

Published:
12 May 2020
Categories:
News
Reading time:
5 minutes

If you need to increase the conversion rate on your website, but don’t want to resort to dark patterns, I have the perfect book for you.

Better User Experiences with AI

Join Paul Boag for 4 live online sessions in November and learn how to use AI to understand your users, improve what you build and design AI features people trust. Early-bird tickets are £195 + VAT until 30 October.

Book your place →

Today sees the launch of my latest book Click! It is a book about encouraging people to take action on our websites, without resorting to manipulative techniques, and I want you to buy it.

Sorry, was that a bit too blunt? We don’t usually talk like that on the web. From a marketing perspective that lacks a bit of subtlety, doesn’t it? From a user experience point of view, talking about sales is, well, just distasteful! We are all about serving the customer.

Click! Book Cover
Click! introduces a new approach to encouraging action that doesn’t rely on dark patterns or manipulative copy.

There seems to be a growing number of marketers who believe you have to trick people into purchasing to get the levels of conversion they want. Meanwhile, there are UX professionals, who seem to ignore the fact that the websites they work on exist to encourage people to take action.

Many UX professionals look down on marketers as unethical, while some marketers see UX professionals as naive.

However, I see things differently because these perspectives seem to believe there has to be a winner and a loser in a sale. That is what my book debunks.

So, What Is This Book About Paul?

Click! introduces a different ideology towards encouraging users to take action online. It is an approach that combines the best of marketing and user experience. It is an approach built on the premise that the increasing adoption of dark patterns to manipulate users into taking action are both unnecessary and bad for business.

Instead, it offers better ways to encourage users to take action—approaches drawn from best practices in user experience, copywriting and marketing.

I have built these approaches on the premise that if you have a good offering and present it well, while making taking action effortless, people will act.

And What Does the Book Cover Exactly?

The book consists of 11 chapters.

You will learn:

  • How online choice has empowered the consumer.
  • The hidden marketing costs of manipulation.
  • The dangers of buyers remorse.

You will learn:

  • The dangers of having no metrics or bad ones.
  • How to establish your key performance indicators
  • What to track and how to track it.

You will learn:

  • What exactly you need to understand about your audience.
  • How to consolidate all you know about your users.
  • How to carry out lightweight user research.

You will learn:

  • What a sales funnel is and how it helps.
  • How to map your customer’s journey.
  • How to build a sales funnel around the user’s journey.

You will learn:

  • How to identify the concerns your audience has about taking action.
  • How to address common concerns.
  • A process for handling any objection users might have.

You will learn:

  • Why trust is essential for improving conversion.
  • How to build trust through openness and empathy.
  • The role of social proof and connecting consumers in building trust.

You will learn:

  • What cognitive load is and why it is so dangerous to for your conversion rate.
  • Methods for reducing the cognitive load of your websites.
  • Techniques for keeping any interface simple.

You will learn:

  • How to position our products and services in a positive light.
  • The role that mental models play in conversion.
  • Techniques for ensuring your content reflects the user’s mindset.

You will learn:

  • Techniques for ensuring you are working on the right projects to improve conversion.
  • Ways to test how compelling a design concept is.
  • How to integrate testing into every aspect of your development cycle.

You will learn:

  • The role of your developer in improving your conversion rate.
  • How to use other digital channels to improve your website conversion rate.
  • How broader organisational changes can help boost revenue and online leads.

You will learn:

  • Some quick wins that can get you started today.
  • Some budget testing techniques you can implement immediately.
  • A more ambitious and ongoing approach to optimisation.

Why Should I Buy the Book?

So you might be wondering why I think you should buy the book. Well, I can pretty much promise that there will be something in the book that will more than pay for its price and your time either in increased sales or more leads.

I got an email from a guy who Brandon who wrote…

I picked up a super simple testing idea and saw a 42% lift in conversion rate. It was surprising to me, so I ran it again to significance with the same result. That equates to about 2.5 million USD/year in revenue at no additional cost. So I’d say I got my money’s worth!

If you have conversion targets to meet, this book will help. However, equally, if you just want to persuade people that they shouldn’t be adopting dark patterns, then this book will give you a robust business argument and viable alternatives.

By reading this book, you will learn:

  • The psychology of decision making.
  • How to persuade people without alienating them.
  • Methods for building trust and addressing user concerns.
  • Quick wins that can start improving conversion tomorrow.
  • Long term strategies for improving your conversion rates.

I Need More Convincing

Really? Like that is it? :-) Fair enough!

Well, you might want to watch this presentation I gave based on the book at Awwwards in Amsterdam.

Also, you can download the first chapter here and see what you think.

Okay, I Will Buy the Book Already!

Good stuff! I promise you won’t regret it.

By preodering the print book you get 25% off and get instant access to an ebook version.

  • Free access to 3 books including Click! that teaches you how to encourage clicks without shady tricks.
  • Choose between multiple email courses.
  • Choose between in-house or freelancers and agencies content.
  • Learn from an expert with over 30 years experience.

About me

I’m a UX consultant and conversion optimization specialist with 32 years in digital. I help teams create user experiences that work; winning support, improving results, and making change stick.

Contact me

Email: [email protected]
UK Based – Clients in North America, Europe, Asia, Australia.

how I help

  • UX Strategy – Spot what’s blocking a great experience and get a clear plan to fix it.
  • Improving Conversion – Simple, evidence-based changes that make every click count.
  • Coaching & Leadership – A sounding board to help you lead with clarity and confidence.
  • Training & Workshops – Hands-on sessions, playbooks, and self-learning so your team keeps improving.