Are you desperate to improve newsletter signup? The answer doesn’t lie in annoying overlays or manipulation. There is a better way.
I’m sick of newsletter signup forms. Companies so desperate to get my email address that they will resort to anything — any annoying technique in the hope of extracting it from me. Irritating overlays you can’t close — manipulative wording designed to badger you into signing up. The list goes on.
I wish I could say these newsletter signup techniques don’t work. But they do. If you annoy people, enough a significant percentage will do what you want them to do. But at what cost? For every one person who signs up to your newsletter, you alienate another 10. That is not good for either the user or your business.
It is also unnecessary. Take for example my own mailing list. On a relatively low level of traffic, I have been able to grow a mailing list of over 9000 subscribers. A listed grows by 40 or 50 people per week. A list with a low unsubscribe rate and relatively unobtrusive newsletter signup form.
All this has been possible with nothing more than good design, well-written copy and a bit of common sense! What is more, it has resulted in an engaged subscriber base. My open and click-through rates are double what you would expect from comparable lists.
To prove how easy it is to build a mailing list without annoying users, I want to analyse my approach. It begins with a straightforward question – “what value does my mailing list provide users?“
Newsletter Signup Should Focus on Value
Users are not stupid. They know that by signing up for a newsletter, they are providing you with something of value. They understand the importance of their email address. So what are you giving them in return?
Many think that offering a discount is an incentive for users to sign up. In truth, this is rarely the case. Users see discounts for what they are; a means to encourage them to buy. Discounts offer no real value in themselves.
A discount also sends the wrong message. It is saying that the newsletter offers no value in itself, so it is necessary to bribe people to sign up. Even if users do sign up to get the discount, your unsubscribe rates will be high. There is no reason to remain subscribed once they have a discount.
An excellent newsletter provides long term, ongoing value. It should meet a need users have. In my case, that need is the desire to improve oneself. Psychologists call this self-actualisation. Something found in Maslow’s Hierarchy of Needs. I offer to help people to become user experience experts.
Most newsletters should focus on some form of education. Whether that is helping users select the best product for them or teaching them a new skill. A newsletter should inform and not only sell. You need to reflect this in your newsletter signup form.
Balance Features and Benefits to Improve Newsletter Signup
Often when I see newsletter signup forms, the copy does nothing to sell the newsletter. Many times it says nothing more than “sign up for our newsletter“. Occasionally the text will go on to say what the newsletter contains, but even this is not enough.
If you want people to subscribe to your newsletter, you need to make the benefits clear to them. I do this through the headline “become an expert in user experience with my newsletter“. That makes it clear what the newsletter will do for the reader.
But be careful. It is not enough to focus on benefits. Users will also want to know how the newsletter is going to deliver. In other words, you need to emphasise the features of your newsletter too.
I do this through the paragraph that appears below my title in the newsletter signup form. In this, I say users will receive advice on “improving their digital strategy, evolving their web presence and meeting the needs of connected consumers“.
That same copy also serves another role.
Address User Concerns in Your Newsletter Signup
Signing up for a newsletter carries with it certain risks. Users worry you might spam them or that you will make it difficult to unsubscribe. If you want people to sign up to your newsletter you need to address these concerns.
The copy in my newsletter signup form does precisely that. I explain I will only email people once every two weeks and that they can unsubscribe with a single click. Finally, I also reassure the user that I will never pass on their email address to anybody else.
Objection handling is a critical component in getting people to do anything. It is not something that you should skip because you are desperate to persuade people to click.
With the copy optimised we can turn our attention to picking the right moment.
Pick Your Moment for The Newsletter Signup Form
In our desperation to get people to signup, we rarely consider their feelings. The moment they arrive on our site, we pounce on them. We greet users with overlays, glaring calls to action and other distractions.
Instead, we need to pick our moment. We need to think about when it makes the most sense to ask people to signup. For example, there is little point me asking you to signup to my newsletter the moment you arrived on this post. You probably don’t know much about me. You don’t know if I offer sound advice. Advice worth handing over your email address for.
So instead, I place my newsletter signup at the bottom of my posts. That means you have a chance to read what I have to say and make a judgement about me.
Of course, I know that not all users are the same and that some will have read my content before and have come to the site to signup. That is why I also provide a subscribe link on the homepage too. That way, I hedge my bets.
But you will notice something else. The signup form is on every page of the website. Again, this is because I know my users. I know that most will come to an individual blog post via Google or social media. In other words, they will only see a single page. I cannot rely on them to visit the homepage to see my newsletter signup.
I am amazed at how many sites only have a call to action on their homepage. In a world of search and social, people rarely arrive on your homepage. Many will never see it at all. Look at your analytics and find out where your newsletter signup is best placed. Like my site, you may conclude you need it on every page. That is especially true if like me; it is your primary call to action.
Of course, having a call to action on every page is meaningless if nobody spots it.
Perfect the Design of Your Newsletter Signup
They tell us that size isn’t everything, but when it comes to calls to action, it is pretty damn important! So many essential calls to action get overshadowed by navigation and even content. Your website exists to encourage people to take action. You need to make sure your newsletter signup stands out, and size is one way.
That is why I don’t hide my newsletter signup form under a link or button. Instead, I make it big and bold. I know it seems crass but it works. But there is another reason for this too. The size gives me space to make my pitch. When all you have is a link or a button, you cannot sell the action.
But be careful. Don’t let all this space go to your head. It is tempting to start adding in extra fields. That or making things complicated. I have fallen into this trap. While writing this post, I realised my signup form asks for the users last name. That, despite the fact I never use the last name. Why then do I ask people for it? Because I blindly copied and pasted from the MailChimp form. I didn’t stop to ask myself whether I needed the user to fill it out.
Instead, we need to challenge every element we add to our newsletter signup form. Not only form fields but every word. It has to be as simple as possible, while still doing its job of encouraging people to signup.
But all this hard work can be for nothing if we don’t think about what happens when somebody clicks.
Sweat the Whole Process Not Just the Newsletter Signup Form
I have put as much thought into the process people go through when they click as I did for the newsletter signup form itself. Calls to action are rarely a one-off interaction. Instead, they ask users to complete more than one step. In the case of my newsletter signup, I need them to confirm their email address and that they want me to add them to my mailing list.
Take the time to think through what could go wrong at this stage in your process. In my case, two things could happen.
First, the user might not realise they have to confirm their email address. To avoid this problem, I take them to a custom page immediately after submitting the form. On this page, I explain why it is necessary to confirm their subscription.
Second, they might not receive the confirmation email for whatever reason. That is why on the post-signup page I encourage people to contact me if they do not receive the email. I would prefer to add them myself than lose that subscriber.
But even that is not the end of the process. There is one final important thing to consider. I have to deliver on the promises that I have made.
To get somebody to sign up, I have told them I would help them become an expert in user experience. I have to deliver on this promise. I cannot get away with spamming them with shameless self-promotion or push my agenda. If I do people will unsubscribe as fast as I can encourage new people to sign up. All my hard work will be for nothing.
In other words, you have to deliver. The best way to grow your mailing list is to provide value to your subscribers consistently. Not only will this prevent people from unsubscribing, it will also lead to recommendations. So spend less time trying to grab people’s attention. Instead, put more effort into producing quality content.