Web design is also about customer service

I came across an interesting article recently that made me weep with joy!

I don’t get angry very often but it really irritates me when I hear web designers complaining about their clients. One complaint that annoys me more than anything else is when designers moan about the client phoning them up, asking questions and demanding updates. It’s as if some web designers expect to go into a darkened room, produce website and then get paid. Unfortunately this is missing a fundamental part of the process.

The idea of customer service in web design is something I cover in my presentation “40 better ways to work with clients” so you can imagine my delight when I came across this article entitled “improving client relations and enhancing the work process“. This post is packed with great advice but my favourite quote comes from relatively near the beginning. The author writes:

Consistently communicating with your clients and educating them throughout the project can make a world of difference. As a designer, there is more to your job than just sitting behind a computer screen and pushing pixels around.

All I can say to that is “preach it brother!”

Watch an introduction to my 40 better ways presentation

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  • Ned

    Hi Paul,
    Very good video!
    Thanks mate

  • It is amazing! Change is always scary at first, but always grows to be wonderful! Keep it up guys!

  • I’m guilty of making that mistake, before I learned that expecting to generate 8hrs of billable work per day as a freelancer meant I’d need to wake up earlier to do the customer service, sales, bookkeeping, and billing. It was as if every conversation was a stop of the precious clock.

    Thankfully I have since straightened out ;)

  • wonderful video for learn .thanks you.

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